Bladimiro Carrillo Ramirez

Account Manager LATAM at tradEAsy
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Contact Information
us****@****om
(386) 825-5501
Location
CO
Languages
  • Español Native or bilingual proficiency
  • English Full professional proficiency

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Bio

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Credentials

  • Product Ads
    Mercado Libre
    Mar, 2023
    - Oct, 2024
  • Professional Seller
    Servicio Nacional de Aprendizaje (SENA)
  • Blockchain and Cryptocurrencies.
    Platzi
  • English for Customer Service.
    Platzi
  • Google Cloud Computing
    Google
  • Google E-commerce
    Google
  • Marketing Digital
    Google

Experience

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Manager LATAM
      • Apr 2022 - Present

      • Management and treatment of Leads from the database for conversion into customers. Using calls and video calls • Management and treatment of Leads for the reactivation of unsubscribed clients. • Customer follow-up • Attendance at trading and investment webinars • Learn how to use investment software • Software demonstrations and resolution of doubts • Management and treatment of Leads from the database for conversion into customers. Using calls and video calls • Management and treatment of Leads for the reactivation of unsubscribed clients. • Customer follow-up • Attendance at trading and investment webinars • Learn how to use investment software • Software demonstrations and resolution of doubts

    • Investment Management
    • Retail Account Manager LATAM
      • Feb 2021 - Jan 2022

      ◦ Creating and maintaining relationships with clients regarding stock exchange products. ◦ Liaising with potential clients and converting them into active ones. ◦ Doing continuous market research, staying abreast with the latest financial news ◦ Providing accurate investment advice to clients. ◦ Accurately evaluating financial reports. ◦ Managing clients’ investment portfolios. ◦ Providing regular updates to clients regarding the status of their investment portfolios. ◦ Informing clients of new investment opportunities within the stock market. ◦ Sourcing new clients through networking and cold calling. ◦ Making changes in investment strategies based on market conditions. https://www.exness.com/ Show less

    • Argentina
    • Telecommunications
    • 700 & Above Employee
    • Trade Representative
      • Mar 2017 - Feb 2021

      Awarded as the best commercial sales executive on an important and multinational telecommunication’s company in the country, responsible for: ◦ Servicing customers via telephone, email, and live chat explaining clients of current offers, enhancing sales, and promoting brand benefits. ◦ Line support for clients, resolving any issue, and technical troubleshooting. ◦ Reporting to superiors and escalating issues to the technical department for further assistance. ◦ Resolving client’s questions and complaints. ◦ Reporting to managers daily activities and sales records. ◦ Ensuring customer satisfaction by providing proficient and adequate customer support at all times. ◦ Resolving customer complaints and issues and escalating to managers accordingly. Show less

    • Brazil
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Trade Representative
      • Feb 2017 - Aug 2017

      Commercial executive of a transport private company in the capital city responsible for offering support to B2B and B2C clients, helping on the expansion of the business on a 30%. ◦ Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. ◦ Attending networking activities to research and connect with prospective clients. ◦ Maintaining meaningful relationships with existing clients to ensure that they are retained. ◦ Suggesting upgrades or added products and services that may be of interest to clients. ◦ Crafting business proposals and contracts to draw in more revenue from clients. ◦ Negotiating with clients to secure the most attractive prices. ◦ Reviewing clients' feedback and implementing necessary changes. Show less

    • Argentina
    • Telecommunications
    • 700 & Above Employee
    • Trade Representative
      • Aug 2015 - Dec 2016

      Develop relationships with clients; Prospect, advise and close deals; Carry out consultative sales offering solutions for clients; Advise clients through visits to identify opportunities for improvement; Provide follow-up and ensure compliance with the sales plan. Develop relationships with clients; Prospect, advise and close deals; Carry out consultative sales offering solutions for clients; Advise clients through visits to identify opportunities for improvement; Provide follow-up and ensure compliance with the sales plan.

    • Asistente administrativo ejecutivo
      • Jul 2011 - Feb 2015

      ◦ Determining business needs via consultation, business analysis, and targeted observations. ◦ Assessing existing IT infrastructure and recommending improvements. ◦ Developing and configuring customized SAP solutions. ◦ Deploying SAP solutions and ensuring smooth system integration. ◦ Troubleshooting and resolving issues to optimize performance. ◦ Providing SAP system support and end-user training. ◦ Ensuring compliance with industry regulations. ◦ Determining business needs via consultation, business analysis, and targeted observations. ◦ Assessing existing IT infrastructure and recommending improvements. ◦ Developing and configuring customized SAP solutions. ◦ Deploying SAP solutions and ensuring smooth system integration. ◦ Troubleshooting and resolving issues to optimize performance. ◦ Providing SAP system support and end-user training. ◦ Ensuring compliance with industry regulations.

Education

  • Universidad de Buenos Aires
    Postgraduate, Gestión estratégica de marketing digital y negocios por Internet
    2015 - 2017
  • Universidad del Magdalena
    Contador Publico, Ciencias Economicas
    2007 - 2013

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