Experience

United Promotions Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Graphic Designer

  • Jul 2022 - Present

  United Promotion Inc. is a photo lab that has been in operation since 1973. My responsibilities include 60% Tech Support and 40% Graphic and Web Design. Using Adobe Creative Suite, I create custom designs for products our clients/photographers use to support their businesses. I am responsible for updating the website, social media, and email campaigns. Learning software unique to the photo lab industry includes the ROES and Kodak’s DP2 software. My role is crucial to resolving client technical issues via phone and remote desktop. Show less



Ladle Creative

• Concord, North Carolina, United States

• Freelance Graphic Designer -> Ladle Creative

  • Sep 2007 - Present

  Freelance work has always been part of my experience as a graphic designer. It became the more significant part of my experience as a designer after losing my job at Royce Apparel during the tremendous financial recovery. My primary job for several years was in healthcare sales and service. In 2020, I decided that my side gig could become more. I created a brand based on my passion for design and personal values, which became Ladle Creative. Branding myself has helped me focus on my goals and growth as a designer. From learning new tools and streamlining my design process, I am learning to be better at my craft and expanding my skills through Ladle Creative. My clients/collaborators range from small to large businesses, including entrepreneurs and start-ups. I am exploring content creation and what uniquely authentic ideas I can bring to that space. Show less



Something Classic

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Warehouse Manager

  • Apr 2017 - Mar 2020

  When I started at Something Classic I worked part-time as a utility manager on events. I delivered catering equipment to events and was in charge of ensuring all the equipment was returned to the warehouse after each event. I was also part of the warehouse staff and my responsibilities also included the maintenance and storage of the equipment. Due to a vacancy in the position, I was brought on full time to manage the warehouse and assist with training new warehouse staff. I became responsible for organizing the warehouse areas, making the best and most efficient use of space, and managing the day to day activities of warehouse staff and drivers. I also managed the efficient receipt, storage, and dispatch of a wide range of goods from catering equipment to dry goods. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Licensed Insurance Agent

  • Aug 2017 - Jan 2020

  A consultative sales agent for Medicare and Medicaid Products representing a multitude of clients and their products. ACA Certified. A consultative sales agent for Medicare and Medicaid Products representing a multitude of clients and their products. ACA Certified.



TRANZACT

• United States
• Advertising Services
• 700 & Above Employee

• Licensed Sales Agent

  • Sep 2015 - Jul 2017

  ACA certified consultative sales agent for Medicare Products representing a multitude of clients and their products. Top clients included Humana, United Healthcare, Aetna, and Coventry Healthcare. ACA certified consultative sales agent for Medicare Products representing a multitude of clients and their products. Top clients included Humana, United Healthcare, Aetna, and Coventry Healthcare.



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Licensed Sales Agent

  • Dec 2013 - Jul 2015

  A consultative sales agent for Medicare Products for United Health Care. ACA Certified A consultative sales agent for Medicare Products for United Health Care. ACA Certified



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2012 - Mar 2013

  Provided customer service to client customers/employees. Educated each customer on their benefit options and assisted with signing them up. Created case files and followed up with resolutions for ongoing issues. Kept abreast of updates and changes to ongoing service events. Worked multiple clients like Duke, Home Depot and Target. Provided customer service to client customers/employees. Educated each customer on their benefit options and assisted with signing them up. Created case files and followed up with resolutions for ongoing issues. Kept abreast of updates and changes to ongoing service events. Worked multiple clients like Duke, Home Depot and Target.



Royce Apparel

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Graphic Designer

  • Sep 2007 - Nov 2011

  Getting hired right out of college by Royce Apparel was exciting and a great learning experience. As a production designer, I worked with up to fifty collegiate licenses to design apparel for the company’s collegiate fashion label Pressbox. I created screen printing, embroidery, and appliqué designs for manufactured clothing with input and required objectives from multiple stakeholders. Stakeholders included buyers from big box stores like Belk or Finish Line and small independent stores. Other stakeholders included the license holders and managers. Ensuring that our products met the standards of the brands they represented was an essential aspect of my job. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Aug 2003 - Mar 2005

  Provided customer service to business and regular customers. Remained abreast of the company’s products and services. Assisted customer with trouble shooting hardware issues. Educated customers on hardware and service programs they had purchased. Worked on the Retention team to satisfy and retain unsatisfied customers. Up-selling additional services to customers based on their needs. Provided customer service to business and regular customers. Remained abreast of the company’s products and services. Assisted customer with trouble shooting hardware issues. Educated customers on hardware and service programs they had purchased. Worked on the Retention team to satisfy and retain unsatisfied customers. Up-selling additional services to customers based on their needs.