Business Process Manager

• Apr 2023 - Present

Lead Business Analyst

• Jun 2022 - Mar 2023

• Collaborate with company heads, stakeholders, customers, and system owners to determine the financial, business, and operational requirements and goals.• Verify the efficiency and effectiveness of existing systems and develop strategies for improving these systems.• Define the criteria of results by identifying and setting up the scope and parameters of system analysis.• Connect with other business analysts for planning, developing, designing, and implementing new applications and improving existing applications.• Document the reports on recommendations and alternatives that list potential problems in the operating systems of the company.• Help the management to make strategic decisions by providing cost-benefit and return-on-investment analyses for operating systems.• Collaborate with business analysts to analyze customer reviews for both modified and new applications.• Conduct counseling sessions and provide guidelines to junior executives.• Design methods and techniques for preparing and presenting business cases. Show less

Business Analyst

• Jan 2019 - May 2022

• Managing project activities such as requirement gathering, analysis and documentation• Analyzing existing customer satisfaction functionality requests for providing business-value based recommendations to Product Owners• Facilitating requirement JADs, root cause analysis and create process maps to illustrate work flows for stakeholders• Conducting requirements training sessions and developing best practices for product delivery• Partnering with Development Leads to identify opportunities for better collaboration and process improvement• Supervising quality and completeness of System Use Cases/ BRDs• Collaborating with the testing team and reviewing functional test cases and quality of deliverables• Evaluating clients and user feedback to develop quality improvement processes and streamline the existing processes Show less

Intern

• Oct 2018 - Dec 2018

• Responsible for documenting the business needs and requirements• Developed requirements specifications such as business requirements document, process flows, and templates• Interacted with business users in order to understand their problems and needs• Tested the final product delivered to the stakeholders as per the documentation done• Combined data from multiple sources and bringing out meaningful insights

Business Development Executive

• Sep 2015 - Dec 2017

• Understanding the future perspective of the company and developing strategies for growth accordingly • Researching and analyzing the market to find out new business opportunities on assigned accounts • Prepare business presentations and proposals in order to showcase company’s capabilities to clients • Maintaining continuous relationships with key decision makers through follow-up and responding to their queries • Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction Show less