Experience

Fix.com

• Canada
• Consumer Goods
• 1 - 100 Employee

• Chief Operating Officer

  • Jul 2002 - Present

  Fix.com helps consumers find the parts and help they need to repair everything in and around their home, including appliances, power tools, and lawn and garden equipment. We provide thousands of videos, tens of thousands of customer-written installation instructions, and the only model-specific troubleshooting system anywhere. As Chief Operating Officer I am responsible for strategic planning and daily operations for Fix.com and all of the Eldis Group family of ecommerce websites. I provide oversight and leadership to the marketing, application development, and design teams. My primary goals are to maintain and improve our performance, to increase our capacity for further growth, and to add new features and new product lines to our websites. I have worked for Eldis Group since 2002, holding a variety of positions as we have grown and evolved: Director of Product Development September, 2015 - June, 2017 Managed the teams that built our websites, including development, design, and user experience (UX) as well as advertising. Oversaw the launch of our flagship brand's ecommerce website (Fix.com). Director of Ecommerce November, 2005 - September, 2015 Managed our growth and diversification in ecommerce, from a single appliance parts site to a family of websites covering several verticals. Managed the application development group, and marketing efforts and was deeply involved in our successful acquisition of another ecommerce retailer. Manager of Business Development July, 2002 - November, 2005 Managed all aspects of the recently founded online business (PartSelect.com) of Eldis, Inc. Tasked with profitably growing the business, we started with just one developer and three CSRs. By the end of 2004 we were growing ever larger and needed to reorganize the team to accommodate more people and complexity in our operations.