Experience

Hook Coffee

• Singapore
• Food & Beverages
• 1 - 100 Employee

• Business Manager

  • Feb 2023 - Present

  As a Business Manager at Hook Coffee, my role is dynamic and multifaceted, requiring me to oversee various aspects of the company from Business Development, Marketing, Operations, and Partnerships and more! To elaborate a bit more on how I have contributed to various aspects of the business=Business Development= - Managing the entire sales process, from lead generations, qualifications, and closures, - Building and maintaining relationships with key clients and stakeholders- Identifying and evaluating new business prospects and partnerships- Developing & curating new products and services for clients or Hook Coffee products/service offerings- Working closely with cross-functional teams to fulfill orders and request from customers- Monitoring & reporting on sales and business development activities=Marketing= - Developing and executing marketing campaigns to promote Hook Coffee products/services- Conducting market research and analyzing consumers behavior and trend to better align with the current needs and pain points of consumers- Planning and managing advertising and promotional activities across various channels-Led the creative team to develop catchy marketing materials and content-Maintaining brand consistency and ensuring messaging aligns with the company's objectives=Operations & Partnerships=- Plan, organize, and execute various events from coffee carts, and coffee workshops to food festivals- Develop and implement strategies to identify and secure strategic partnerships for Hook Coffee.-Assist in the R&D and implementation of operational policies, procedures & products for F&B concepts-Acting as one of the main liaisons for vendor relationships and procurement activities -Working closely with the operations team on the ground to streamline processes and increase efficiency-Help monitor and report on key operational metrics to track the performance of our employees Show less

• Business Development Executive

  • Oct 2022 - Feb 2023

  Marketing | Operations | Events



McDonald's Singapore

• Singapore
• Food and Beverage Services
• 1 - 100 Employee

• Floor Manager

  • Oct 2021 - Mar 2023

  Leading a team of 20+ team members during a shift. Emphasizing communication and streamlining different tasks to staff, improving efficiency and productivity to better reach the company's KPIs while improving our quality of service. Running a high-traffic store of at least $850K & increasing monthly revenue through the usage of different sales channels.•EXSA award Gold

• Barista Leader

  • May 2021 - Oct 2021

  Managing the cafe team in allocating human resources and providing adequate technical training for baristas. Driving the team to provide a quality guest experience while producing up-to-standard cafe beverages. Following up on any operational inconsistency and resolving complaints regarding the quality of products and services.•EXSA award Silver•All Star award

• Barista

  • Nov 2019 - May 2021

  Producing exceptional cafe beverages and providing quality customer services. Maintaining cleanliness and a well-stocked up cafe area while adhering to food safety regulations.



Cowpresso Coffee Singapore

• Singapore
• Food Production
• 1 - 100 Employee

• Senior Barista

  • Jul 2022 - Nov 2022

  Assisting the cafe manager with running shifts and training new staff on different methods of coffee brewing. Communicating with customers to identify different needs that they have so that we could sell and recommend the right products to meet their needs. Exploring different types of beans and their brewing methods while doing R&D to comeout with new drinks for the menu. Assisting the cafe manager with running shifts and training new staff on different methods of coffee brewing. Communicating with customers to identify different needs that they have so that we could sell and recommend the right products to meet their needs. Exploring different types of beans and their brewing methods while doing R&D to comeout with new drinks for the menu.



1FSS Pte Ltd

• Singapore

• Associate, General Ledger

  • Sep 2022 - Oct 2022

  Assisted in the consolidation of inter-group financial statements for 4 hospital clusters while preparing the necessary accounts and documents to be submitted for GST (Goods and Services Tax) and corporate tax submission. Prepared and reviewed audit schedules that will be submitted to external auditors. Assisted in the consolidation of inter-group financial statements for 4 hospital clusters while preparing the necessary accounts and documents to be submitted for GST (Goods and Services Tax) and corporate tax submission. Prepared and reviewed audit schedules that will be submitted to external auditors.



OATBERRY

• Singapore
• Food and Beverage Services

• Barista

  • Jun 2022 - Aug 2022



Dewgather Pte Ltd

• Service Crew

  • Mar 2022 - Jul 2022



The Bread Shop

• Barista

  • Sep 2021 - Mar 2022

  Providing a enjoyable guest dining-in experience while making different types of barista beverages; maintaining food safety regulations. Coming up with different innovative drinks for the menu. Providing a enjoyable guest dining-in experience while making different types of barista beverages; maintaining food safety regulations. Coming up with different innovative drinks for the menu.