Bjorn Proost
Customer Success at Visionplanner- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Business Messaging: SMS Basics
CM AcademyFeb, 2022- Nov, 2024 -
Operational Excellence Foundations
LinkedInJan, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Thinking Machines
LinkedInMay, 2019- Nov, 2024 -
Business Writing Principles
LinkedInMay, 2019- Nov, 2024 -
Asking Great Sales Questions
LinkedInApr, 2019- Nov, 2024 -
Solution Selling
LinkedInApr, 2019- Nov, 2024 -
Craft Your Sales Pitch with Competitive Differentiation
LinkedInMar, 2019- Nov, 2024 -
Certified test enigeer
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Experience
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Visionplanner
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success
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May 2023 - Present
As a Customer Success Manager and strategic partner for administration and accounting firms, I am dedicated to optimizing their services through our platform and ensuring a seamless customer experience. I am responsible for welcoming new clients, implementing and deploying our software for them, and proactively supporting their journey to make the most of our solutions. On a daily basis, I maintain contact with clients, provide product demonstrations, and share best practices for utilizing Visionplanner to its fullest potential. I support clients in addressing substantive questions, optimizing internal processes, and setting objectives to achieve desired outcomes, enabling them to work smarter and faster. Furthermore, I strengthen existing relationships, explore opportunities for collaboration and product usage optimization, and monitor client satisfaction and account health. In this overarching role, I collaborate closely with colleagues from various departments, including sales, support, and product development, to ensure client satisfaction and the maximization of our platform's potential. Key tasks and responsibilities: Point of contact for new clients and central coordinator; Expert in Visionplanner and knowledgeable about trends in the accounting industry; Providing clients with new insights to work smarter and faster; Identifying and assessing opportunities to enhance software and services; Advising on further digitalization and optimization of processes; Communicating and brainstorming with colleagues on more efficient customer support in using our platform; Establishing and maintaining strong client relationships to ensure client retention and growth; Monitoring client satisfaction, addressing concerns, and anticipating needs to drive success and adoption of our platform. Show less
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CM.com
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Netherlands
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Information Technology & Services
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700 & Above Employee
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Customer Success Manager
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Feb 2022 - Apr 2023
As the Customer Success Manager at CM.com, my main goal is to establish and maintain long-term relationships with our customers, ensuring their satisfaction and success with our software as a service (SaaS) products. In this role, I act as the primary point of contact for my assigned customers, providing ongoing support and assistance as needed to ensure successful adoption of our SaaS products. I manage customer accounts, tracking usage and performance, identifying opportunities for upsell and cross-sell, and addressing any issues or concerns that may arise. I also collaborate with other team members, including sales, engineering, and product management, to ensure that customer needs are being met. I monitor customer feedback and use this information to identify trends, develop strategies for improvement, and drive customer satisfaction. My main focus is on the adoption phase and on nurturing customer relationships to ensure a long-term, happy customer. To achieve this, I work with customers to identify their business goals and objectives, and help them achieve these goals through the use of our SaaS products. I develop and maintain strong relationships with customers, building trust and credibility as a trusted advisor. I also stay up-to-date on industry trends and best practices, and use this knowledge to inform product and service recommendations to customers. I provide ongoing training and support to customers as needed to ensure their continued success with our SaaS products. Finally, I track and report on key metrics related to customer satisfaction, retention, and growth. To be successful in this role, I must have strong communication and interpersonal skills, as well as the ability to build and maintain relationships with customers. I must also have a strong understanding of SaaS products and be able to effectively communicate the value of our products to customers. Show less
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Infor
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United States
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Software Development
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700 & Above Employee
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Service Subscription Manager
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Nov 2017 - Feb 2022
As a Service Subscription Manager I am responsible for current contracts between Infor and customers. Infor is a multi-national enterprise software company, the largest privately held technology provider in the world. Infor focuses on business applications for organizations delivered via cloud computing as a service. Originally focused on software ranging from financial systems and enterprise resource planning (ERP) to supply chain and customer relationship management. Infor is active in 200 countries and territories with around 15,000 employees. Infor's customers included Bausch & Lomb, Ferrari, Heineken, Wyndham Hotels, Hershey Entertainment and Resorts, Boskalis, EBSCO, Legacy Health, and Best Western International. As a Service Subscibtion Manager I aid with the insights of the support and maintenance for customers. In this helping them with their support possibilities. As information technology evolves very quickly this can help customers find the added value in their current contracts or looking to other support plans which can have a better fit of the business. Having a fitting support plan means better knowledge which can save time and can give insights of development of products. This will give an advantage to customers with the ability to use software proactively in support of their business and being more effective and efficient. When there are any questions on this please feel free contact me! Show less
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Visionplanner
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Mar 2014 - Oct 2017
Visionplanner is a company what makes (non) financial reporting and prognoses solutions for companies for better managing and advising. With the help of Visionplanner companies get a better insight on there figures and are therefor better prepared on the future.The new SaaS cloud solution is launched in the end of the summer of 2013: Visionplanner in the cloud. Visionplanner Cloud is developed with the idea that entrepreneurs need (financial) coaches to help them achieve there goals. This software is a tool with the qaulity of connecting the entrepreneurs with their coaches and let them communicate better.Main tasks setting up the service company with:- Providing service in:☑ Consulting☑ Supporting☑ Implementing☑ Selling☑ Training (How is the best service been given, at the lowest costs and best results)Setting up: ☑ Support helpdesk ticket system☑ Knowledge base☑ Determining the best practice ☑ Workflow / process managementLevel of customer/prospect interaction: management board (big financial firms, small businesses and everything in between)▻ Franchise companies▻ Partners (software companies technical and sales)▻ Office employees Show less
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Retentie Manager
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Sep 2012 - Feb 2014
Visionplanner is a company what makes (non) financial reporting and prognoses solutions for companies for better managing and advising. With the help of Visionplanner companies get a better insight on there figures and are therefor better prepared on the future.Retention manager• Hands-on developing and implementing a long-term customer relationship with customers in the beginning and the end of the live-chain• Development of procedures for costumer contacts and complaint structure• Creating a customer database with user information for better service management• Designing, setting up and maintaining an online knowledge center for costumers Show less
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Consultant, Test engineer, File export administrator, documentation
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Mar 2009 - Sep 2012
Visionplanner is a company what makes (non) financial reporting and prognoses solutions for companies for better managing and advising. With the help of Visionplanner companies get a better insight on there figures and are therefor better prepared on the future.Tester / document manager / administrator export links• Tester (online, cloud and desktop solutions)1. Writing and producing Test Plan and implementing it within the organisation2. Creating the test set of data3. Determination of the use of test techniques4. Creating and maintaining an automated tests with scripts using batch files5. Analyzing test results6. Registration and reporting results of testing• Document Management (online and desktop solutions)1. Implementing and maintanance of the help file with each software update2. Documentation for experts3. Writing a manual• Management Export-files (desktop solution)1. Building new export files within Visionplanner to other financial software (hard coded XML)2. Contact management with other software producers for • Other (online, cloud and desktop solutions)1. Internal and external support2. product development3. Training of consultants4. Consultancy 5. Building demonstration files for sales Show less
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The Level
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Arnhem
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Club manager
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Feb 2007 - Sep 2009
Responsible for running the club. Meaning: the entire financial management, marketing and promotion, purchasing and sales, acquisition and staff training. • Preparation of monthly financial analysis of the progress of the club. • Recruiting new organization and putting down concepts. • Responsible for the development of staff (HRM) • Deployment of business- and marketing plans • Responsibillity of a staff of 30 (2 full-timers) persons • Negotiations with customers / suppliers Show less
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Infizen Education
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IT Services and IT Consulting
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Test engineer (junior)
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Sep 2008 - Feb 2009
• Developing and implementing tests in a TMap environment (Load & Performance tests, system integration, functional and user acceptant tests) • Develop test conditions, logical and physical test cases • Develop test scripts for manual testing and automated testing (WinRunner and LoadRunner). • Analyze the results • Recording and reporting of findings • Developing and implementing tests in a TMap environment (Load & Performance tests, system integration, functional and user acceptant tests) • Develop test conditions, logical and physical test cases • Develop test scripts for manual testing and automated testing (WinRunner and LoadRunner). • Analyze the results • Recording and reporting of findings
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Education
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2002 - 2003
International Business School
certificate, marketing of service marketing communication european business entrepeneurship -
1998 - 1999
Hogeschool van Arnhem en Nijmegen
no, Computer and Information Sciences and Support Services -
Saxion Hogeschool Deventer
propedeuse, Marketing / Commerciële economie (CE) - Specialisatie marketing management
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