Experience

Arizona Baptist Children's Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Parent Aide Services- Maricopa

  • Apr 2015 - Present

• Assistant Director, Maricopa County, Parent Aide Program

  • Sep 2010 - Mar 2015

  Responsible for communication with Child Protective Services (CPS); financial reporting to CFO and President, billing, and billing reconciliation. Also responsible for monthly report submission and daily co-management of program. Helped grow program from 18 associates and $ 900,000 in revenue to 50 associates and approx. $3.5 mill in annual revenue

• Referral Coordinator

  • Jul 2007 - Sep 2010

  Referral coordinator for a social services company that works with parents, involved with Child Protective Services (CPS), to improve their parenting skills. • Responsible for initial assessment of new clients before assigning the case to an ongoing case worker, • Billing (approx. $ 1 mill. / year), • Communication with CPS and the Attorney General’s Office regarding case files and new referrals, • Production of action lists and pursuing the completion of action items. • Helped develop new processes for billing, which helped reduce outstanding billing and write-offs of billed services. Show less

• Administrative Assistant

  • Aug 2005 - Jul 2007

  Worked as an administrative assistant for a social services company that works with parents, involved with Child Protective Services (CPS), to improve their parenting skills. Responsible for various tasks, such as billing (approx. $ 1.5 mill. / year), data entry, file audits, keeping filing system and database up-to-date, and various other office tasks.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Part Time Package Center Supervisor

  • Apr 2007 - Oct 2012

  Responsible for training and supervising daily activities of package handlers, clerks and car washers to ensure that all assigned duties are accomplished accurately, safely and timely. Have accomplished substantial improvements on all goals set for the operation, such as misload frequency, misflow frequency, injury reduction, employee retention, payroll, etc. Responsible for various daily, weekly and monthly reports to center manager and district management. As a certified Responsible Management Person (RMP), I also supervise the processing and/or disposal of hazardous materials in the center and ensure the center complies with all federal and state regulations regarding regulated goods. Show less



Powerline Nordic AS

• Business Development Associate

  • Jun 2003 - Aug 2006

  Working as a business development associate for a Norwegian project development company; 1) exploring the feasibility of offering outsourced business processing/call center services to the US and European markets, from a call- and processing center (CPC) in Ghana, West Africa. Powerline Nordic’s Chairman was the founding father and the chairman of Ghana’s largest telecommunications company, Spacefon. • Responsible for conducting market research in the US, to identify industry best practices, potential target clients, service offering- pricing, and competitive threats in the outsourcing industry. Also responsible for developing financial forecasts/budgets for the project based on market research, that helped secure a $50,000 grant from NORAD (Norwegian Development Aid Agency) for further business development, as well as a $500,000 working capital-bank loan in Ghana, Africa for start-up and ongoing expenses for the company. • Identified and met with key strategic partners and potential clients; and developed various detailed service-offering descriptions and processes to be offered to U.S., and European clients. • Responsible for developing the overall business plan for the company. Show less