Bivash Nath
Team Lead Manager at INGENIOUS GLOBAL SOLUTIONS LLC- Claim this Profile
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Bio
Experience
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INGENIOUS GLOBAL SOLUTIONS LLC
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United States
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1 - 100 Employee
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Team Lead Manager
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Sep 2017 - Present
- Developed and implemented training plans to ensure team members had the necessary skills to achieve their goals. - Monitored team performance, identified areas of improvement, and provided feedback and coaching. - Conducted regular performance reviews to assess individual team member progress. - Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions. - Collaborated with other departments to ensure alignment of goals across teams. - Maintained a positive work environment that promoted collaboration between team members. Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Associate
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Apr 2016 - Aug 2017
- Answered customer inquiries and provided accurate information regarding products and services. - Provided excellent customer service to resolve customer complaints in a timely manner. - Gathered customer feedback through surveys and used the data to improve customer service. - Resolved complex problems by working with other departments to provide solutions that meet customer needs. - Identified areas of improvement in customer service processes and suggested changes accordingly. - Developed strong relationships with customers by providing personalized assistance and support. Show less
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Education
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Pailan College Of Management and Technology
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services -
All Saints Diocesan Higher Secondary School, Shillong
High School Diploma, Business/Commerce, General