Experience

EchoVentures by iPay Holding

• United Arab Emirates
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Product Manager

  • May 2023 - Present

  United Arab Emirates



SocioLadder Group

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Product & Operations Lead

  • Jan 2021 - Oct 2022

  • Execute business cases, and support in the strategic vision, budgets, and project initiation • Worked closely with business stakeholders at all levels to identify their needs and translated them into detailed requirements, wireframes, workflows, charts and use cases • Own the product life cycle, from discovery and definition to execution, launch & iteration • Identify and understand customers’ business goals, operating objectives, and requirements, and customize the… Show more • Execute business cases, and support in the strategic vision, budgets, and project initiation • Worked closely with business stakeholders at all levels to identify their needs and translated them into detailed requirements, wireframes, workflows, charts and use cases • Own the product life cycle, from discovery and definition to execution, launch & iteration • Identify and understand customers’ business goals, operating objectives, and requirements, and customize the products • Organized user training to ensure solution meets the requirements and did result in business satisfaction • Created and built relationship channels with Business Units & Vendors • Prepare and perform fit/gap analyses • Lead customer-facing demonstrations, proof of concepts, submit RFP and technical solution design and responses with the help of the technical team. • Scope and translate defined requirements, proposed solutions, and value propositions into proposals/Statements of Work (SOW). • Enhance Customer Experience (CX) to channelize constructive feedback from customers, Sales and support teams • Create dashboards for Internal teams for analysis • Conduct focus group discussions and build on the ideas and recommendations of the teams to enhance the Product and User Journey (UX). • Resource and Cost Management for all products. • Conducting project presentations, trainings, daily huddles, project board, steering committee meetings.

• Product & Operations Manager

  • Jan 2020 - Dec 2020

  Dubai, United Arab Emirates

• Business Analyst & Operations Coordinator

  • May 2019 - Dec 2019

  Dubai, United Arab Emirates

• Operation Assistant Manager

  • Dec 2018 - Apr 2019

  United Arab Emirates



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Application and Technical Specialist

  • May 2016 - Jul 2018

  Peterborough, United Kingdom • Assist teams to define, build and automate redundant processes using Agile Methodology and facilitating Sprint Planning and Team standups. • Delivered project progress and management of multiple projects simultaneously • Streamline existing processes with Strong documentation and oversee multiple streams of work and drive an open and positive inter-dependent relationship between R&D, Support Teams and project stakeholders. • Managed the Offshore teams and defined Support… Show more • Assist teams to define, build and automate redundant processes using Agile Methodology and facilitating Sprint Planning and Team standups. • Delivered project progress and management of multiple projects simultaneously • Streamline existing processes with Strong documentation and oversee multiple streams of work and drive an open and positive inter-dependent relationship between R&D, Support Teams and project stakeholders. • Managed the Offshore teams and defined Support structures • Translated technical specifications into detailed product requirements and vice versa. • Collaborated with teams for detection/ resolution of performance issues, troubleshooting and analytical analysis. • Analyse logs to identify the issues seen on various staging and production environments • Problem Solving, troubleshooting and Analytical analysis on day-to-day basis.

• Apps DBA

  • Nov 2012 - May 2016

  Pune • Worked as Application support DBA • Handled IIS services and SQL DBA tasks - Installation, Managing, Maintaining and Configuring Microsoft SQL Server 2008,2012, Cluster Management, Alert Management • Capacity planning for database servers to ensure optimal disk space utilization. Performance Monitoring, Backups, Disaster Recovery strategies and end user support. • Implement and optimized SQL queries, stored procedures, views and cursors to replace time consuming processes.



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sql - DBA

  • Jul 2011 - Nov 2012

  Pune • Installation, Configuration, Database Management, User Management, Troubleshooting, maintenance plans, Linked servers, Database mail, Replication, Log Shipping, Database mirroring, Backup & Recovery Plans, Maintenance Plans. • Technical documentation and process enhancements • Hands on experience in Backup and Restore policies, Backup Tools, Monitoring tools (Cacti and Nagios)



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• HR Executive

  • Sep 2007 - Aug 2008