Experience

Athena Bitcoin

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2017 - Present

  Chicago, IL I am proud to be part of a team that provides industry-leading support services to Athena's customers through a variety of channels. Social media, customer engagement, and compliance are also in the scope of my responsibilities.



Blockonomics

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development

  • Oct 2016 - Feb 2018

  A client providing "direct-to-wallet" Bitcoin acceptance and tracking solutions with an emphasis on privacy and self-control. My responsibilities include expansion of the brand and awareness of its solutions, including social media, as well as customer support and product testing / improvement.



Quid Systems

• Freelance testing / product development

  • Oct 2016 - Jan 2017

  Carbondale, CO I discovered, tested, and reviewed the Quid POS app from Quid Systems all via the Google Play store, but eventually came to meet the developers and exchange many emails about their Bitcoin integration and overall UX design. From bug finding to feature requests, I feel as if I've made a noticeable impact on their software and assisted one of the most unique, private, and self-contained attempts at a full-fledged point-of-sale system that I've ever seen.



Anderson Merchandisers

• Consumer Goods
• 700 & Above Employee

• Territory Sales Lead and Sales Merchandiser

  • Oct 2009 - Nov 2016

  Greater Denver Area Sales generation and merchandising support for a wide variety of clients in the biggest retail accounts. Visual merchandising, POP installation, improving of on-shelf availability, customer service, independent time management, and maintenance of store relations are some of the key tasks of this position. New clients and assignments can be loaded with little notice and one must be prepared to learn what service the client is expecting to get out of their partnership with Anderson.



XBTeller

• United States
• Technology, Information and Internet

• Business Development and Customer Experience Manager

  • Aug 2016 - Oct 2016

  Greater Denver Area With XBTeller, my focus was the customer service and host experience, as well as the overall image of the XBTeller brand and it's ongoing expansion. With this company I was privileged to help individuals get into Bitcoin for the first time or otherwise assist them with their Bitcoin transactions. Remote call handling was an essential and primary task of this position, as was new host discovery and maintenance of our social media presence and online advertisements.