Biswas Ashraful Islam
AVP & Sr. Manager, Product Support, Cards Operations at BRAC Bank Limited- Claim this Profile
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Bio
Fahim Ahmed, CGBA (ICMA ANZ)
He is an immense work force and candid person. I wish him all the best in future.
Muhammad Arafat Ali Mir
Mr. Ashraful is an excellent professional. He is hard working and dedicated and no matter what the challenge is, it never puts him off. I wish him all the success in his future endeavours.
Fahim Ahmed, CGBA (ICMA ANZ)
He is an immense work force and candid person. I wish him all the best in future.
Muhammad Arafat Ali Mir
Mr. Ashraful is an excellent professional. He is hard working and dedicated and no matter what the challenge is, it never puts him off. I wish him all the success in his future endeavours.
Fahim Ahmed, CGBA (ICMA ANZ)
He is an immense work force and candid person. I wish him all the best in future.
Muhammad Arafat Ali Mir
Mr. Ashraful is an excellent professional. He is hard working and dedicated and no matter what the challenge is, it never puts him off. I wish him all the success in his future endeavours.
Fahim Ahmed, CGBA (ICMA ANZ)
He is an immense work force and candid person. I wish him all the best in future.
Muhammad Arafat Ali Mir
Mr. Ashraful is an excellent professional. He is hard working and dedicated and no matter what the challenge is, it never puts him off. I wish him all the success in his future endeavours.
Credentials
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Foundation Course for the Officers of BRAC Bank Ltd
Bangladesh Institute of Bank Management (BIBM), Mirpur, DhakaMay, 2010- Nov, 2024
Experience
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BRAC Bank PLC
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Bangladesh
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Banking
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700 & Above Employee
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AVP & Sr. Manager, Product Support, Cards Operations
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Jan 2021 - Present
My team Personalization and delivery unit is primarily responsible for personalizing all types of cards (debit, credit, prepaid & priority pass) and arrange to handover same to the BRAC Bank dispatch after production. Team is also involved in stock management (blank plastic, consumables, vouchers, return card & different card stationaries), custodianship of blank plastic, consumables & return card. Renewal card management, Return card management, Destruction process of plasticDebit Card Issuance, Returned Credit Card Management, Debit Card & Credit Card Destruction· Manage the product support team's 12 staffs with all kinds of task delivery within SLA (Service Level Agreements);· Supervise of product support Team to achieve the departmental as well as organizational goal;· Administer Credit Card Maintenance and Card personalization team so that they can ensure effective support;· Develop internal policy, planning, and strategic decisions and follow up the implement and review operational policies and procedures;· Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations· Monitor and keep records for proper performance evaluation;· Communicate customer issues with team and devise ways of improving the customer experience, including resolving problems and complaints;· Manage project and drive business process reengineering initiatives. Show less
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Manager (SPO) , Foreign Exchange Market Operations
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Jan 2017 - Dec 2020
@Foreign Exchange Market Operations: # Daily Exchange Position (NOP) prepared and submission to BB# Daily blotter monitoring for fund management and nostro reconciliation. *Card rate , Default rate and EOD rate in System *Bangladesh Bank’s online reporting *Fund transfer execution *Corporate sales deal processing . FX transactions: Buy and Sell *Checking the appropriateness in documents provided by inter-bank and Customer forward.* SWIFT messages execution.* IPO FDD & others FDD processing. *Tele calling with local banks for interbank deals . *Strong relationship and timely visit to Bangladesh Bank’s FRTMD officials. Show less
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Manager (SO to SPO) & In charge of Financial Institutions (FI) Operations. Treasury & FI Operations
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Sep 2009 - Jan 2017
@ Financial Institution (FI) Operations:#As a Unit Head, execution & supervision 1,34,996 (approx) KPI items of FI Ops unit by managed 415 correspondent bank accounts for EMI and cash remit (SME 300 unit offices & Retail 150 branches ) * Account Opening * Account Closing *Cheque Book Management * Fund Management * Fund Collection *Statement Management *Reconciliation *Maintaining of Signature Booklet * All types of accounting entries transaction .*Visit different Correspondent Bank’s official for maintaining effective relationships.Special achievement: #Long pending reconciliation entries resolved and recovered BDT: 19 Crore / 229 Entries. Long pending balance differs resolved: 86 statements. #Received "Satisfactory" ranking in last audit report #Cost saved : TT cost saved BDT 46 Lac through EFT fund collection BDT 404 crore. #New concept sharing "online deposit" with retail & SME for excess Fund Collection: Show less
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Customer Relatios Officer in SME Banking Division
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Dec 2006 - Aug 2009
@SME Banking Division: • Survey Market to explore business opportunity;• Analyze the credit worthiness of the potential borrower;• Achieve monthly business target (Loans, Deposits & Collection); • Ensure portfolio quality by selecting appropriate client;• Act as the single point of contact between the Bank and customers/stakeholders.• Prepare Profit & Loss A/c, Balance sheet, Cash flow statements. • Ensure EMI realization properly and timely.• Prepare and send loan proposal to Head Office for disbursement.• Fill up CIB & send to Bangladesh Bank for result. • Account opening for customer, FDR for deposit mobilization.Special achievement: Total customer was 94, Total loan disbursement BDT: 7 Crore, outstanding loan amt. 3.50 Crore, OD PAR 1.91 percent, No classified loan. Show less
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