Experience

Tata Hitachi Construction Machinery Company Private Limited

• India
• Machinery Manufacturing
• 700 & Above Employee

• Dealer Account Manager

  • Dec 2022 - Present

  Currently working as a Dealer Account Manger for our Dealership covering north eastern states(Assam, Meghalaya and Nagaland). Main responsibilities are to monitor and guide dealership in daily service activities like warranty management, troubleshooting, manpower empowerment, customer engagement and satisfaction, SOP implementation etc for smooth operation and obtaining ultimate goal of the Company.

• Mining Service Engineer

  • Sep 2021 - Dec 2022

  Working as Mining Service Engineer For Giant Class Excavators (40 to 100 Ton), Dumpers, Wheel Loaders Etc. I was responsible for after sales service and spare parts management for a total fleet of 30+ equipment's working in coal mines and steel plant.

• Mining Project Engineer

  • Apr 2021 - Aug 2021

  Worked as Cost Cap Project Engineer to look after five 100 ton class Excavators of Mahanadi Coalfields Limited at Lakhanpura Area, Jharsuguda. I was responsible for maintaining maximum availability of those machines to meet the customer expectations.

• Customer Support Department

  • Jan 2020 - Mar 2021

  Worked as Service Engineer for Mini & Medium Class Excavators(2 to 40 ton) , Backhoe Loaders & Wheel Loaders. My objective was to help our dealer service engineers to troubleshoot the problems occurring on our machines on daily basis to restore the machines at the earliest and to provide efficient service to our customers.

• Diploma Engineer Trainee

  • Jul 2019 - Dec 2019

  I have undergone Basic Training Programme provided by THCM to enhance our knowledge about the whole construction and mining equipment industry. We had been trained for field service jobs with all the necessary knowledge required to provide top notch service to our customers.