Experience

MANAK WASTE MANAGEMENT PRIVATE LIMITED

• India
• Mining
• 1 - 100 Employee

• Repair Manager East

  • Mar 2022 - Present

  Handling repair business in EASTERN India retail store . Handling vendors for spare supply across EASTERN india . Work on store to store basis repair development . Handling technician across EASTERN india . Planning on new store repair business expansion . Involve in Daily monitoring of Repair Margin of orders . Store Audit . Handling repair business in EASTERN India retail store . Handling vendors for spare supply across EASTERN india . Work on store to store basis repair development . Handling technician across EASTERN india . Planning on new store repair business expansion . Involve in Daily monitoring of Repair Margin of orders . Store Audit .



Tramitar Services (OPC) Pvt. Ltd.

• India
• Software Development
• 1 - 100 Employee

• Regional Service Head - East & North

  • Jan 2020 - Feb 2022

  Key Result Areas • Service strategy and planning • Product quality checking and marketing • Business Solution • Service delivery and support • Make value-added decisions Job Responsibilities (Provide a set of Key Responsibilities) • Process improvement and implementation in franchisee • Control service delivery and Quality Improvement • Control of Speed of Repairs, Quality of Repairs • Handling complaints and queries • Coordination with vendors to… Show more Key Result Areas • Service strategy and planning • Product quality checking and marketing • Business Solution • Service delivery and support • Make value-added decisions Job Responsibilities (Provide a set of Key Responsibilities) • Process improvement and implementation in franchisee • Control service delivery and Quality Improvement • Control of Speed of Repairs, Quality of Repairs • Handling complaints and queries • Coordination with vendors to assure quality deliverables • Spare Parts management of franchisee • Coordination with sales team during product launching across franchisee level • Developing customer satisfaction programs, managing key account service strategy as well as conducting customer satisfaction measurement & feedback analysis • Guide for better franchisee insfrastructure • Provide timely techical trainings to the franchisees with coordination with the technical team Compentencies • Leadership and decision making • Organizing & Executing • Interactive and presentable • Creating & Conceptualizing Show less Key Result Areas • Service strategy and planning • Product quality checking and marketing • Business Solution • Service delivery and support • Make value-added decisions Job Responsibilities (Provide a set of Key Responsibilities) • Process improvement and implementation in franchisee • Control service delivery and Quality Improvement • Control of Speed of Repairs, Quality of Repairs • Handling complaints and queries • Coordination with vendors to… Show more Key Result Areas • Service strategy and planning • Product quality checking and marketing • Business Solution • Service delivery and support • Make value-added decisions Job Responsibilities (Provide a set of Key Responsibilities) • Process improvement and implementation in franchisee • Control service delivery and Quality Improvement • Control of Speed of Repairs, Quality of Repairs • Handling complaints and queries • Coordination with vendors to assure quality deliverables • Spare Parts management of franchisee • Coordination with sales team during product launching across franchisee level • Developing customer satisfaction programs, managing key account service strategy as well as conducting customer satisfaction measurement & feedback analysis • Guide for better franchisee insfrastructure • Provide timely techical trainings to the franchisees with coordination with the technical team Compentencies • Leadership and decision making • Organizing & Executing • Interactive and presentable • Creating & Conceptualizing Show less



Datawind Innovation India Pvt Ltd

• Regional Service Manager - East

  • Dec 2015 - Dec 2019

  Administer and Support ASPs (Authorized Service Partner) in my region. Coordinating with State ASM of Sales and Service for smooth operation of after sales support in east region. Field Implementation of Projects / Strategies of Data wind customer. Provide Technical Support towards service partner network. Auditing of Service vendors towards ensuring adherence to the set service KPI, Look & Feel etc. Coordinating with Channel partner to ensure Service readiness for Process &… Show more Administer and Support ASPs (Authorized Service Partner) in my region. Coordinating with State ASM of Sales and Service for smooth operation of after sales support in east region. Field Implementation of Projects / Strategies of Data wind customer. Provide Technical Support towards service partner network. Auditing of Service vendors towards ensuring adherence to the set service KPI, Look & Feel etc. Coordinating with Channel partner to ensure Service readiness for Process & NPI Provide field feedback on product quality and ensuring the necessary corrective actions are implemented as when required. Support and co-ordinate with ASP network for understanding and usage of datawind software. Co-ordinate for certifying ASP appointment. Co-ordinate with Channel partners for the process of appointment and termination of ASPs. Co-ordinate with the Central Logistics & corporate office for seamless operations in my region. Co-ordinate & meeting with Customer Support Team of RV Solution, Kaizen Info serve, Lakshya InfoTech, Neosa Electronics for resolving issues, give timely feedback etc from east Region. Ensuring that Escalations and End Customer issues are sorted out in timely manner & Implementation of corrective actions for resolving the customer escalations. Co-ordinate with Channel Partner & ASPs for timely claims submission, clearance and payments. Reporting as per timelines on all activities, participating in reviews and calls with concerned teams across each region. Handling State level ASM’s including 56 Datawind Service centers across East Co-ordinate with 42 Regional Distributor’s across East Region so that after sales support can be improved on every step and business can grow. Handled around 1500 to 2000 warranty call load across east. For last 2 year involved directly with sales team for B2B and B2C dealings of Datawind Product across Eastern Region. Experience of having sales through GT in coordination with sales team. Show less Administer and Support ASPs (Authorized Service Partner) in my region. Coordinating with State ASM of Sales and Service for smooth operation of after sales support in east region. Field Implementation of Projects / Strategies of Data wind customer. Provide Technical Support towards service partner network. Auditing of Service vendors towards ensuring adherence to the set service KPI, Look & Feel etc. Coordinating with Channel partner to ensure Service readiness for Process &… Show more Administer and Support ASPs (Authorized Service Partner) in my region. Coordinating with State ASM of Sales and Service for smooth operation of after sales support in east region. Field Implementation of Projects / Strategies of Data wind customer. Provide Technical Support towards service partner network. Auditing of Service vendors towards ensuring adherence to the set service KPI, Look & Feel etc. Coordinating with Channel partner to ensure Service readiness for Process & NPI Provide field feedback on product quality and ensuring the necessary corrective actions are implemented as when required. Support and co-ordinate with ASP network for understanding and usage of datawind software. Co-ordinate for certifying ASP appointment. Co-ordinate with Channel partners for the process of appointment and termination of ASPs. Co-ordinate with the Central Logistics & corporate office for seamless operations in my region. Co-ordinate & meeting with Customer Support Team of RV Solution, Kaizen Info serve, Lakshya InfoTech, Neosa Electronics for resolving issues, give timely feedback etc from east Region. Ensuring that Escalations and End Customer issues are sorted out in timely manner & Implementation of corrective actions for resolving the customer escalations. Co-ordinate with Channel Partner & ASPs for timely claims submission, clearance and payments. Reporting as per timelines on all activities, participating in reviews and calls with concerned teams across each region. Handling State level ASM’s including 56 Datawind Service centers across East Co-ordinate with 42 Regional Distributor’s across East Region so that after sales support can be improved on every step and business can grow. Handled around 1500 to 2000 warranty call load across east. For last 2 year involved directly with sales team for B2B and B2C dealings of Datawind Product across Eastern Region. Experience of having sales through GT in coordination with sales team. Show less



SYSKA Gadget Secure

• India
• Insurance
• 100 - 200 Employee

• Regional Service Head - East

  • Dec 2014 - Nov 2015

  SSK Group, the manufacturer of Syska LED lights has launched Syska Gadget Secure a complete insurance cover for phones against accidental damages, water/fluid damage, theft, burglary and fire damage.Gadget Secure is insurance for essential gadgets and electronics, although as of now it only covers mobile phones and smartphones.As per the website, it has 4 different insurance plans starting from INR 599 and states that the gadgets will be insured for the original price of the gadget, it is… Show more SSK Group, the manufacturer of Syska LED lights has launched Syska Gadget Secure a complete insurance cover for phones against accidental damages, water/fluid damage, theft, burglary and fire damage.Gadget Secure is insurance for essential gadgets and electronics, although as of now it only covers mobile phones and smartphones.As per the website, it has 4 different insurance plans starting from INR 599 and states that the gadgets will be insured for the original price of the gadget, it is currently restricted to new devices only. Job Responsibilities 1) Responsible for activating authorized service center of any brand across West Bengal, Orissa to give service support for our SYSKA GADGET SECURE customers. 2) Able to do tie up with 140 + service center across West Bengal & Orissa till date covering brand like SAMSUNG , MICROMAX , LAVA , GIONEE , BLACKBERRY , HTC, APPLE for this project 3) Handling team member of about 9 numbers holding post service manager, Service Coordinator, Claim Coordinator and Inventory Manager. 4) Planning with team to provide insurance benefit for accidental damage /Theft burglary cases in mentioned TAT. 5) Being the ASC Head, responsible for maintaining synchronization with Motorola as well as Reliance and Tata high officials. 6) Make good understanding with all dealers and distributor of SYSKA GADGET SECURE under my region. 7) Handled all commercial and legal issues and responsible for smooth running of the operation. 8) Responsible for monitoring payment Show less SSK Group, the manufacturer of Syska LED lights has launched Syska Gadget Secure a complete insurance cover for phones against accidental damages, water/fluid damage, theft, burglary and fire damage.Gadget Secure is insurance for essential gadgets and electronics, although as of now it only covers mobile phones and smartphones.As per the website, it has 4 different insurance plans starting from INR 599 and states that the gadgets will be insured for the original price of the gadget, it is… Show more SSK Group, the manufacturer of Syska LED lights has launched Syska Gadget Secure a complete insurance cover for phones against accidental damages, water/fluid damage, theft, burglary and fire damage.Gadget Secure is insurance for essential gadgets and electronics, although as of now it only covers mobile phones and smartphones.As per the website, it has 4 different insurance plans starting from INR 599 and states that the gadgets will be insured for the original price of the gadget, it is currently restricted to new devices only. Job Responsibilities 1) Responsible for activating authorized service center of any brand across West Bengal, Orissa to give service support for our SYSKA GADGET SECURE customers. 2) Able to do tie up with 140 + service center across West Bengal & Orissa till date covering brand like SAMSUNG , MICROMAX , LAVA , GIONEE , BLACKBERRY , HTC, APPLE for this project 3) Handling team member of about 9 numbers holding post service manager, Service Coordinator, Claim Coordinator and Inventory Manager. 4) Planning with team to provide insurance benefit for accidental damage /Theft burglary cases in mentioned TAT. 5) Being the ASC Head, responsible for maintaining synchronization with Motorola as well as Reliance and Tata high officials. 6) Make good understanding with all dealers and distributor of SYSKA GADGET SECURE under my region. 7) Handled all commercial and legal issues and responsible for smooth running of the operation. 8) Responsible for monitoring payment Show less



SALORA INTERNATIONAL LTD

• India
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Regional Service Manager - East

  • Jul 2011 - Dec 2014

  Job Responsibilities ● Looking on the East service operation( For Mobile ) covering state West Bengal , Orissa , Bihar , Jharkhand , Assam and North East India ( 55 active service center ) and also Salora TV ( For WB Circle) ● Giving entire technical support to all active service center on present module and all up coming business ● Working jointly with Regional Logistics for MSL to meet our TAT in proper time and to do maximum warranty closure. ● Working with Team Leader and… Show more Job Responsibilities ● Looking on the East service operation( For Mobile ) covering state West Bengal , Orissa , Bihar , Jharkhand , Assam and North East India ( 55 active service center ) and also Salora TV ( For WB Circle) ● Giving entire technical support to all active service center on present module and all up coming business ● Working jointly with Regional Logistics for MSL to meet our TAT in proper time and to do maximum warranty closure. ● Working with Team Leader and Logistics Executive to return maximum defective from East Region to maintain best credit limit of the partner so that payment can be meet on time. ● Being the Regional Service Manager, responsible for maintaining synchronization with all vendor as well as Operator related to our business. ● Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center’s. ● Arranging training program of the vendor in zonewise as per requirement ● Doing audit to the service center. ● Always planning to meet with Distributor, Sales Team of respective vendor to improve our business. ● Also working in the network expansion team of Salora International In PAN India ● In East I had able to open Service Center on behalf of vendor requirement and also to do better after sales service of the product is in Bhubaneswar , Patna , Bhojpur , Ranchi, Deoghar; Jamshedpur, Bhagalpur ,Siliguri (WB), Behrampore (WB), krishnanagar (WB), Behala( Kol ) , Jodpur Park ( Kol) , Manicktala ( Kol), Medinipur , Malda , Dibrugarh , Tinsukia , Shillong etc ●.Beside East I had also activated new partner service center in Surat , Pune , Solapur , Kolhapur , Andheri. ● For Claim and payment making good sychronisation with the accounts, project Manager and partners ● Report directly to General Manager –Service. Show less Job Responsibilities ● Looking on the East service operation( For Mobile ) covering state West Bengal , Orissa , Bihar , Jharkhand , Assam and North East India ( 55 active service center ) and also Salora TV ( For WB Circle) ● Giving entire technical support to all active service center on present module and all up coming business ● Working jointly with Regional Logistics for MSL to meet our TAT in proper time and to do maximum warranty closure. ● Working with Team Leader and… Show more Job Responsibilities ● Looking on the East service operation( For Mobile ) covering state West Bengal , Orissa , Bihar , Jharkhand , Assam and North East India ( 55 active service center ) and also Salora TV ( For WB Circle) ● Giving entire technical support to all active service center on present module and all up coming business ● Working jointly with Regional Logistics for MSL to meet our TAT in proper time and to do maximum warranty closure. ● Working with Team Leader and Logistics Executive to return maximum defective from East Region to maintain best credit limit of the partner so that payment can be meet on time. ● Being the Regional Service Manager, responsible for maintaining synchronization with all vendor as well as Operator related to our business. ● Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center’s. ● Arranging training program of the vendor in zonewise as per requirement ● Doing audit to the service center. ● Always planning to meet with Distributor, Sales Team of respective vendor to improve our business. ● Also working in the network expansion team of Salora International In PAN India ● In East I had able to open Service Center on behalf of vendor requirement and also to do better after sales service of the product is in Bhubaneswar , Patna , Bhojpur , Ranchi, Deoghar; Jamshedpur, Bhagalpur ,Siliguri (WB), Behrampore (WB), krishnanagar (WB), Behala( Kol ) , Jodpur Park ( Kol) , Manicktala ( Kol), Medinipur , Malda , Dibrugarh , Tinsukia , Shillong etc ●.Beside East I had also activated new partner service center in Surat , Pune , Solapur , Kolhapur , Andheri. ● For Claim and payment making good sychronisation with the accounts, project Manager and partners ● Report directly to General Manager –Service. Show less



REDINGTON INDIA LTD

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Regional Service Incharge - East

  • Jan 2007 - Jun 2011

  Job Responsibility • Taking care of Redington Authorised Telecom service centers of East (Kolkata, Bhubaneswar, Guwahati) • Giving technical support on Motorola, Huawei, Haier, Etouch, ZTE (Virgin/ MTS), Black Berry, Apple IPOD and I-Phones to Engineers. • Reporting to corporate (Chennai) and principle companies like Motorola, Huawei, Etouch, Black Berry , ZTE , Haier • Being the Regional in charge, responsible for maintaining synchronization with Motorola as well as Reliance… Show more Job Responsibility • Taking care of Redington Authorised Telecom service centers of East (Kolkata, Bhubaneswar, Guwahati) • Giving technical support on Motorola, Huawei, Haier, Etouch, ZTE (Virgin/ MTS), Black Berry, Apple IPOD and I-Phones to Engineers. • Reporting to corporate (Chennai) and principle companies like Motorola, Huawei, Etouch, Black Berry , ZTE , Haier • Being the Regional in charge, responsible for maintaining synchronization with Motorola as well as Reliance, TATA. Virgin, MTS high officials. • Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center. • Handled all commercial and legal issues and responsible for smooth running of the ASC. • Handling BLACK BERRY service support project in EAST India end to end. • Handling Apple Product (IPOD, IPHONES) service support project in East India end to end. Show less Job Responsibility • Taking care of Redington Authorised Telecom service centers of East (Kolkata, Bhubaneswar, Guwahati) • Giving technical support on Motorola, Huawei, Haier, Etouch, ZTE (Virgin/ MTS), Black Berry, Apple IPOD and I-Phones to Engineers. • Reporting to corporate (Chennai) and principle companies like Motorola, Huawei, Etouch, Black Berry , ZTE , Haier • Being the Regional in charge, responsible for maintaining synchronization with Motorola as well as Reliance… Show more Job Responsibility • Taking care of Redington Authorised Telecom service centers of East (Kolkata, Bhubaneswar, Guwahati) • Giving technical support on Motorola, Huawei, Haier, Etouch, ZTE (Virgin/ MTS), Black Berry, Apple IPOD and I-Phones to Engineers. • Reporting to corporate (Chennai) and principle companies like Motorola, Huawei, Etouch, Black Berry , ZTE , Haier • Being the Regional in charge, responsible for maintaining synchronization with Motorola as well as Reliance, TATA. Virgin, MTS high officials. • Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center. • Handled all commercial and legal issues and responsible for smooth running of the ASC. • Handling BLACK BERRY service support project in EAST India end to end. • Handling Apple Product (IPOD, IPHONES) service support project in East India end to end. Show less



BRIGHTPOINT POINT INDIA PVT LTD

• Customer Support Engineer

  • Aug 2006 - Jan 2007

  Job Responsibility • Doing service in L3 level of Nokia brand mobile. • Completed GSM and CDMA handsets L3 training from BrightPoint high Official. • Completed Daily target of servicing 20 handsets of lower and higher end model of Nokia Job Responsibility • Doing service in L3 level of Nokia brand mobile. • Completed GSM and CDMA handsets L3 training from BrightPoint high Official. • Completed Daily target of servicing 20 handsets of lower and higher end model of Nokia



Ucom Technologies Pvt Ltd

• ASC Head /Product Head / L3 Specialist

  • Jun 2004 - Jul 2006

  First Join Ucom Technologies in Motorola ASC as ASC Head • Management and supervision of authorized service center for Motorola. • Being the ASC Head, responsible for maintaining synchronization with Motorola as well as Reliance and Tata high officials. • Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center. • Make good understanding with all dealers and distributor of Motorola under the ASC… Show more First Join Ucom Technologies in Motorola ASC as ASC Head • Management and supervision of authorized service center for Motorola. • Being the ASC Head, responsible for maintaining synchronization with Motorola as well as Reliance and Tata high officials. • Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center. • Make good understanding with all dealers and distributor of Motorola under the ASC region. • Handled all commercial and legal issues and responsible for smooth running of the ASC. • Responsible for monitoring operation of 7 C.P (Authorized Collection point of Motorola) in West Bengal. Secondly transferred from ASC to Branch office for looking operation as product head in Multibrand (TATA, ZTE, AXESSTEL & JINGPENG) • Handled L2 Authorized service centers of West Bengal, Bihar, Jharkand, and Orrisa, Assam. • Controlling the total operation of L2 that is giving service instruction, maintaining TAT time of call, maintaining stock in Branch inventory as well as ASC’s, reporting to Ucom and all Multibrand products High Official related to operation of East. • Giving training to L2 Engineer of Ucom ASC of Kolkata Circle. • Doing dealings with FSC, CP’s of ASC that are doing work for Multibrand. • Made claim details of ASC’s, stock details of ASC that should be forwarded to UCOM and all Multibrand High officials. • Helped Circle manager, inventory, account for Audit, sale Tax etc. Thirdly transferred from Product Head to Motorola L3 Department as L3 Head of Kolkata • Handled ASC of Ucom as well as other authorised service center of Motorola in Eastern region for L3 call. • Controlling Engineer in L3 for maintaining service. • Reported to Ucom and Motorola High official for Stock details, pendencies, and service problem. • Maintained TAT time in L3. • Made sychronisation with all L2 ASC for their L3 call Show less First Join Ucom Technologies in Motorola ASC as ASC Head • Management and supervision of authorized service center for Motorola. • Being the ASC Head, responsible for maintaining synchronization with Motorola as well as Reliance and Tata high officials. • Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center. • Make good understanding with all dealers and distributor of Motorola under the ASC… Show more First Join Ucom Technologies in Motorola ASC as ASC Head • Management and supervision of authorized service center for Motorola. • Being the ASC Head, responsible for maintaining synchronization with Motorola as well as Reliance and Tata high officials. • Responsible for all type of technical issues arising at ASC level and providing periodic technical updates to all staff at service center. • Make good understanding with all dealers and distributor of Motorola under the ASC region. • Handled all commercial and legal issues and responsible for smooth running of the ASC. • Responsible for monitoring operation of 7 C.P (Authorized Collection point of Motorola) in West Bengal. Secondly transferred from ASC to Branch office for looking operation as product head in Multibrand (TATA, ZTE, AXESSTEL & JINGPENG) • Handled L2 Authorized service centers of West Bengal, Bihar, Jharkand, and Orrisa, Assam. • Controlling the total operation of L2 that is giving service instruction, maintaining TAT time of call, maintaining stock in Branch inventory as well as ASC’s, reporting to Ucom and all Multibrand products High Official related to operation of East. • Giving training to L2 Engineer of Ucom ASC of Kolkata Circle. • Doing dealings with FSC, CP’s of ASC that are doing work for Multibrand. • Made claim details of ASC’s, stock details of ASC that should be forwarded to UCOM and all Multibrand High officials. • Helped Circle manager, inventory, account for Audit, sale Tax etc. Thirdly transferred from Product Head to Motorola L3 Department as L3 Head of Kolkata • Handled ASC of Ucom as well as other authorised service center of Motorola in Eastern region for L3 call. • Controlling Engineer in L3 for maintaining service. • Reported to Ucom and Motorola High official for Stock details, pendencies, and service problem. • Maintained TAT time in L3. • Made sychronisation with all L2 ASC for their L3 call Show less



M/s Linkwell Telesystems Pvt Ltd

• Field Service Engineer

  • Mar 2003 - May 2004

  Working as a Service engineer in STD ISD machine in field (Brand Name Visiontek ) . Installation of Machine . onsite customer service ( Software and L1 L2 spare ) . Target of Selling STD / ISD machine in define market . Working as a Service engineer in STD ISD machine in field (Brand Name Visiontek ) . Installation of Machine . onsite customer service ( Software and L1 L2 spare ) . Target of Selling STD / ISD machine in define market .