Experience

Net Access India Limited (A Murugappa Group)

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• FMS Engineer

  • Dec 2013 - Present

   Mail Management  Exchange Server  POP3  IMAP  LAN maintenance  Clipping State through & Cross over Cable.  Switch maintain  Trouble shout  Asset Management  Virus protection (Using Symantec Antivirus)  VPN Configuration  Trouble shooting Hardware & Software Problems.  Provide support above 170 desktop users and 60 laptop users.  Maintain & Configure Laptop & V. Data card.  Maintain Network printer & Stand along printer.  Responsible for installation of new pc, maintenance and troubleshooting of Windows Xp, Windows-7, Windows 2000, Internet based applications, ERP software and other application software.  Responsible for maintaining Call Tracking System. (CTS) Management. (i.e. Call Taking, Call Entry, Call Observation, Call Priority, Call Collision, Call Coordination, Call Completion and Call Timing.)  Helpdesk Management Show less



Zetta Systems

• Kolkata Area, India

• Hardware And Network Engineer

  • Jan 2010 - Nov 2013

   Troubleshooting various types of branded PC like HP and DELL.  Network design and management – LAN setup.  Installing various types of OS and other software like Windows XP, SAP Front end, VPN Client, Office2003, 2007, 2010 etc.  Install, Maintain & Configure Microsoft Outlook for users.  Provide support above 35 Laptop users and 20 desktop users.  Maintain & Configure Laptop & V. Data card.  Maintain Network printer & Stand along printer.  Backing up Windows 2003 Server data on Tap drive.  Provide Voice support to outstation users. Show less