Biswajit Kumar

Assistant General Manager at Bangla Phone Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Dhaka, Bangladesh, BD
Languages
  • English Full professional proficiency
  • Bangla Native or bilingual proficiency

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Credentials

  • ITIL Foundation
    AXELOS Global Best Practice
    Dec, 2015
    - Oct, 2024
  • MikroTik Certified Routing Engineer (MTCRE)
    MikroTik
    Jan, 2023
    - Oct, 2024
  • MikroTik Certified Network Associate (MTCNA)
    MikroTik
    Nov, 2022
    - Oct, 2024
  • Red Hat Certified Engineer (RHCE)
    Red Hat
    Jan, 2020
    - Oct, 2024
  • Red Hat Certified System Administrator (RHCSA)
    Red Hat
    Sep, 2019
    - Oct, 2024

Experience

  • Bangla Phone Limited
    • Telecommunications
    • 1 - 100 Employee
    • Assistant General Manager
      • Sep 2017 - Present

      • Supervising the operational planning team in budgeting, and performance assessment and supporting the management team in formulating strategy in line with company policy and vision to become the most preferred Internet, Data, IP Telephony, and IT service provider • Leading the core technical team in the requirement analysis, design, customization, and implementation of a Class 5 soft switch and integrated billing system for an Internet Protocol telephony service provider (IPTSP)• Overseeing the provision of new telecom services by the product development team, with an emphasis on being the one-stop shop for corporate customers for a unified communication system and integrating with business-side technologies like ERP or CRM• Managing the design and implementation of the IPTSP's digital customer onboarding system (KYC) and customer portal (CRM) and integration with the core billing system coordinating with the software development team • Supervising enforcement of unified communication system security incorporating VOIP security like fail2ban, blacklist, and network level security on top of a basic Linux server firewall, log server, and security to prevent call attacks, security breaches, and data leaks Show less

    • Manager
      • Sep 2016 - Aug 2017

      • Leading the operations team in implementation, monitoring, coordination, and operational support for FFA and ERP system for smooth day-to-day operation in 30 regional offices • Managing the product development team to upgrade technology and increase capacity to create a bulk SMS system that can generate 20–25 million SMS per month• Directing the migration of the NID short code to a toll-free number and enhancing the PSTN system's capacity to handle 400k minutes of calls per month to serve citizen needs• Maintaining the incident monitoring server that tracks alerts and logs generated from the Linux servers and coordination with the IT team with periodic security patches Show less

    • Senior System Engineer
      • Aug 2014 - Aug 2016

      • Coordination with the finance and accounts department for invoice preparation, tracking, and collection using the enterprise resource planning (ERP) system• Coordination between software developer and users for requirement analysis, design, and implementation of web-based field force automation (FFA) system as an extension of the ERP• Technical and financial planning, project planning, scheduling, and coordination for connecting 1300+ 3G BTS sites transmission of a mobile network operator• Prepare and communicate all types of regular and on-demand operational and financial reports of the PSTN operator for internal, external, and regulatory stakeholders• Implementation of short coded call center voice & SMS service for NID support services of Bangladesh Election Commission for citizens Show less

    • System Engineer
      • Mar 2011 - Jul 2014

      • Planning, configuration, and O&M of NGN-based PSTN core and access switching system • Operation, maintenance, reporting, and compliance of prepaid and postpaid charging system• Planning, implementation, and O&M of SMPP-based SMS system and partner integration• Design and implementation of bulk SMS user application and customer management• Planning, budgeting, scheduling, and communication for transmission network projects

Education

  • Institute of Business Administration, University of Dhaka
    Executive MBA, Finance
    2016 - 2018
  • Bangladesh University of Engineering and Technology
    Bachelor's degree, Electrical and Electronics Engineering
    2006 - 2011

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