Experience

Paynetics
• Bulgaria
• Financial Services
• 1 - 100 Employee
• Technical Support Team Lead

  • Feb 2023 - Present

Crypto.com
• Singapore
• Financial Services
• 700 & Above Employee
• Customer Experience Team Lead

  • Nov 2021 - Aug 2022


CoreTech

• United States
• Computer and Network Security
• 1 - 100 Employee

• • Jul 2019 - Dec 2021

• • Jun 2018 - Jul 2019



Raiffeisenbank Bulgaria

• Bulgaria
• Banking
• 1 - 100 Employee

• Fraud Manager

  • Apr 2017 - Jan 2018

  Monitoring Of transactions, Daily processing of domestic/international disputes Issuing and acquiring transactions, Security check processing, responding to police inquires, data input in registers and card systems, accounting of chargebacks/representmetns - batches compilation, reporting fraudulent cards, observing member letters, branch assistance, merchant and customer support. Monitoring Of transactions, Daily processing of domestic/international disputes Issuing and acquiring transactions, Security check processing, responding to police inquires, data input in registers and card systems, accounting of chargebacks/representmetns - batches compilation, reporting fraudulent cards, observing member letters, branch assistance, merchant and customer support.


Euro KAM LTD
• United States
• Operations Manager

  • Oct 2012 - Apr 2015

Truman State University Recreation Center
• Desk Clerk

  • May 2011 - Mar 2013

Truman State University Hardware Dept.
• IT Tech

  • Aug 2009 - Oct 2010