Experience

Ottoman's Life Hotel Deluxe

• Türkiye
• Hospitality
• 1 - 100 Employee

• Guest Relations Supervisor

  • Jun 2019 - Present

  • Contacting with guests to make sure that they are satisfied and happy about our hotel and our services. • Leading the team and make sure that all the work is well-done. • Contacting the guest before-after their stay via E-mail or phone to assure before that we are well prepared and after to make sure that their stay was outstanding and they will back again to our hotel. • Replying to all the online reviews and Emails. • Solving all the guests problems in a manner way. • Reporting all the guests feedback and all the guests problems to the head management Show less



Realty Group for real state

• Istanbul, Turkey

• Sales Consultant Representative

  • Aug 2018 - Present

  Sales Consultant Representative, Istanbul • Used consultative sales approach to understand customer needs and recommend relevant offerings and continue the purchasing with the customer and help him in his all paper that he need it to his new house. • Achieved sales goals and targets by leveraging interpersonal communication skills and knowledge to cultivate and secure new customer relationships. Sales Consultant Representative, Istanbul • Used consultative sales approach to understand customer needs and recommend relevant offerings and continue the purchasing with the customer and help him in his all paper that he need it to his new house. • Achieved sales goals and targets by leveraging interpersonal communication skills and knowledge to cultivate and secure new customer relationships.



Ayla Oasis

• Jordan
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Assistant Sales

  • Feb 2018 - Aug 2018



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Guest Relations

  • Dec 2015 - Feb 2018

  *Welcome guests during check-in and giving a found farewell to guest while checkout. *Handling guest complaints and concerns in an efficient and timely manner. *Overseeing VIP guests, arrivals and departures. *Coordinating and multi-tasking job duties in a busy environment. *Should possess detailed information about the Hotel, city as well as the competition. *Detailed information regarding arrivals and room requirements. *Welcome guests during check-in and giving a found farewell to guest while checkout. *Handling guest complaints and concerns in an efficient and timely manner. *Overseeing VIP guests, arrivals and departures. *Coordinating and multi-tasking job duties in a busy environment. *Should possess detailed information about the Hotel, city as well as the competition. *Detailed information regarding arrivals and room requirements. *Give proper and complete handover to the next shift *ability to respond to all guest reviews and heartbeat *Handling all the E-mails Show less



Intercontintal Resort

• Aqaba Governorate, Jordan

• Spa and GYM receptionist

  • Dec 2014 - Dec 2015



Mövenpick Hotels & Resorts

• Aqaba Governorate, Jordan

• Swimming Instructor

  • Oct 2014 - Dec 2014

  1. Swimming lessons for all ages. 2. Maintained a clean, safe environment for swim participants. 3. Teaching members how to swim and all forms of swimming (free style, butterfly, breaststroke and back). Furthermore ability to prepare and coach a team for local regional events and swim meets. 1. Swimming lessons for all ages. 2. Maintained a clean, safe environment for swim participants. 3. Teaching members how to swim and all forms of swimming (free style, butterfly, breaststroke and back). Furthermore ability to prepare and coach a team for local regional events and swim meets.