Deputy head of Baltic reservations

• Jul 2023 - Present

Group reservation team leader

• Sep 2022 - Jul 2023

group reservation specialist

• Apr 2018 - Jul 2023

Accommodation offer preperation to travel agenciesCommunication to travel agents regarding groups, check ups and adittional services Offering and organizing food and beverage services in any of operated hotels

Head Administrator

• Apr 2014 - Feb 2018

Responsible of hiring and training processes for new employees. Dealing with unsatisfied guest problems and needs. In charge of reception keeping up with the hotel standards. Organizing reception time schedule and summarizing salaries. Participating in manager meetings. Responsible of hiring and training processes for new employees. Dealing with unsatisfied guest problems and needs. In charge of reception keeping up with the hotel standards. Organizing reception time schedule and summarizing salaries. Participating in manager meetings.

Swichboard Operator/ Mail clerk back-up

• Oct 2012 - Apr 2014

Managing most of embassy’s incoming communications. In charge of the address book for all embassy staff. Trusted with Diplomatic mail. Managing most of embassy’s incoming communications. In charge of the address book for all embassy staff. Trusted with Diplomatic mail.

Reception Supervisor

• Apr 2011 - Sep 2012

Responsible for training new staff.Invoicing hotel’s partners.Attracting new customers by the help of Internet research.Performing Front Office Manager’s duties in her absence.Ensuring guest satisfaction.Developed uniform processes with detailed manuals for employees.Participated in hiring decisions for front office.

Reservations Manager

• Jun 2010 - Mar 2011

Processing inbound hotel booking requests.Communication with hotel’s partners.Upselling addittional services to guests that booked directly.Helped facilitate communication between departments.

Receptionist

• Sep 2008 - Jun 2010

Guest check-in, check-out and billing.Taking care of guests’ special requests and other concierge duties.Streamlined the check-in and check-out process.Handling emergency situations during weekends and night shifts.

Guest Relations Agent

• May 2008 - Sep 2008

Responsible for managing relationships with guests end-to-end – from arrival and throughout their stay Ensured progress of quality assurance processes. Made reservations with hotels partners – restaurants, tourism agencies, etc. Managed guest history for frequent customers. Responsible for managing relationships with guests end-to-end – from arrival and throughout their stay Ensured progress of quality assurance processes. Made reservations with hotels partners – restaurants, tourism agencies, etc. Managed guest history for frequent customers.

Waitress

• May 2007 - Sep 2007

Ensured timely delivery of restaurant orders. Responsible for visual attractiveness of buffet dishes. Learned the ins and outs of working at a hotel. Ensured timely delivery of restaurant orders. Responsible for visual attractiveness of buffet dishes. Learned the ins and outs of working at a hotel.

Waitress

• May 2006 - Sep 2006

Ensured timely delivery of restaurant orders. Responsible for visual attractiveness of buffet dishes. Learned the ins and outs of working at a hotel. Ensured timely delivery of restaurant orders. Responsible for visual attractiveness of buffet dishes. Learned the ins and outs of working at a hotel.