Biruk Dereje Kura
Food And Beverage Supervisor at Capital Hotel and Spa- Claim this Profile
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French Professional working proficiency
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Amharic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Post-Crisis Hospitality Management Certificate
University of South Florida Muma College of BusinessDec, 2020- Nov, 2024 -
Food And Beverage Management
CourseraOct, 2020- Nov, 2024 -
COVID 19 Contact Tracing - Johns Hopkins University
CourseraAug, 2020- Nov, 2024 -
Communication And Interpersonal Skills At Work - UNIVERSITY OF LEEDS AND INSTITUTE OF CODING
FutureLearnAug, 2020- Nov, 2024 -
Creative Problem Solving - University of Minnesota
CourseraAug, 2020- Nov, 2024 -
Introduction to Business Management - KING'S COLLEGE LONDON
FutureLearnAug, 2020- Nov, 2024 -
Marketing Analytics - University of Virginia | Darden School of Business
CourseraAug, 2020- Nov, 2024 -
Teamwork Skills: Communicating Effectively in Groups - University of Colorado Boulder
CourseraAug, 2020- Nov, 2024 -
The Master Mind Study in Internal Growth
John Maxwell TeamNov, 2019- Nov, 2024 -
Basic Management skills
Addis Ababa UniversityOct, 2018- Nov, 2024 -
Food and beverage service supervision level - 4
Occupational competency assessment and certification center(OCACC)Oct, 2018- Nov, 2024 -
Tour Operation Supervision level - 4
Occupational competency assessment and certification center(OCACC)Oct, 2017- Nov, 2024 -
DELF A2
République françaiseFeb, 2015- Nov, 2024 -
Post-Crisis Hospitality Management certificate
The School of Hospitality and Tourism Management | Muma College of Business | University of South FloridaNov, 2020- Nov, 2024
Experience
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Capital Hotel and Spa
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Ethiopia
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Hospitality
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1 - 100 Employee
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Food And Beverage Supervisor
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Feb 2019 - Present
Main activities and responsibilities• Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.• Oversaw all culinary, restaurant, beverage, and kitchen operations.• Supervise efficient upkeep of tools through proper usage of equipment and devices.• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.• Monitoring employee productivity and providing constructive feedback and coaching/coordinating/training employees of food and beverage staff for a bar and restaurant.• Receive complaints and resolve problems to ensuring positive customers experience.
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Food and Beverage Assistant Captain
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Nov 2017 - Feb 2019
Main activities and responsibilities• Created, implemented, and managed systems that ensured room service excellence and achieved high operating standards.• Assist restaurant supervisors to prepare plans resolve customer care related issues.• Monitor all phone calls to room service department to ensure timely resolution for same.• Effectively supervised room service staff to ensure professional service and guest satisfaction during hours of operation.• Built rapport with room service guests and ensured an organic, enjoyable, and memorable experience.
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Bar, Restaurant and Room Service Waiter
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Nov 2015 - Oct 2017
Main activities and responsibilities• Welcome and acknowledge all guests Greeted, seated, and took food orders and drink orders from customers as needed and served customers in a high-volume restaurant.• Always respond to guest requests in a timely, friendly and efficient manner.• Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.• Recommended wines, beers, and specialty cocktails to guests and answered questions as needed to ensure satisfaction with selections.• Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times and served with good knowledge of wine selection, wine service and Beer service.• Arrange table settings and maintain a tidy dining area. • Set trays and delivering items to guest rooms and handling room service phone calls and responsible for ensuring a positive guest experience.
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Education
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2018 - 2018
Capital Hotel And Management School
Certificate, Hotel management -
2016 - 2016
Lion Ethiopia Tourism and Hotel College
Level 4, Tour operation and supervision -
2012 - 2014
Catering and Tourism Training Institute
Level 3, Tour guiding service -
2013 - 2015
Alliance ethio-française d'Addis Abeba
Student, French Language and Literature -
2018 - 2021
Ibex College
Bachelor's degree, Hotel Management
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