Experience

Rixos Tersane İstanbul
• Türkiye
• Hospitality
• 1 - 100 Employee
• Director of Rooms

  • Feb 2023 - Present

10 Karaköy Istanbul
• Türkiye
• Hospitality
• 1 - 100 Employee
• Director of Rooms

  • Sep 2022 - Jan 2023


JW Marriott Istanbul Marmara Sea

• Türkiye
• Hospitality
• 100 - 200 Employee

• Front of The House Manager

  • Jan 2022 - Jun 2022

  Reponsbilities “as FOHM at pre-opening stage” are preparing the manning and departmental budgets. Attend the daily and weekly executive committe meetings and share information about the opening process. Define the OS&E and other pyhsically needs of the department, involve the OS&E purchasing and receiving processes. Coordinate the whole hiring processes of front of the house department’s associates with HR department such as posting jobs, seting up job interviews, having interviews, sending job offers and recruiting the selected candidates. Create LSOP for the FOH team according to the department’s needs. Organize the first day orientation and trainings for new comers. Train the whole team to make them ready for the grand opening. Supervise and co-ordinate the entire front of the house team. Show less



Raffles Istanbul

• Türkiye
• Hospitality
• 100 - 200 Employee

• Front Desk Manager

  • Oct 2019 - Jan 2022

  Reponsbilities are supervising the day to day operations of front desk and reception areas for business primarily in the hotel. Train and manage staff, supervise administrative and clerical duties, and address guests complaints and queries. Manage budgets and prepare reports for upper management. Hire staff and manage shift schedules. Ensure whole front office team (reception, concierge and guest services) provides a proffesional and friendly service for guests. As Accor ALL Champion of the property, train whole hotel employees about “Accor Live Limitless” loyalty program, be sure Raffles Hotel’s guests are benefited from the program, be responsible for daily, weekly and monthly financial controls of the ALL loyalty program, coordinate the results with accounting deparment. Show less

• Assistant Front Office Manager

  • Oct 2017 - Oct 2019

  Reponsbilities are assisting FOM. My assistance includes leading and managing all sections of front office deparment in order to ensure higher standards. Monitor the front office employees to make sure all guests recieve prompt and personal recognation. . Ensure the guests receive a warm welcome and that service runs smoothly, carry out administrative tasks.Take care of the front desk operation including guest registration, room assignment and check out procedures. Assist the front office manager employee related matters such as evaluations and consulting. Show less

• Duty Manager

  • Jul 2014 - Sep 2017

  During the pre-opening process, responsibilities are creating SOP’s, check lists, train the colleagues by coordinating with task force colleagues and learning & development department, provide inputs to set up the PMS system.During post-opening reponsbilities are assisting in overseeing the day-to-day operations of the front office and associated functions, scheduling staff. Ensure adherence to established procedures for all related activities by all front office agents. Analyze front office reports, investigate previous night’s production, rates, issues. Prepare for the day’s arrivals and events. Analyze and generate reports and communicate information to employees and appropriate departments. Maintain correct procedures for hotel accounting, credit control and handling of financial transactions. Maintain procedures for security of guest, hotel property and emergency procedures. Motivate and celebrate team members' success. Fulfill Manager on Duty shifts on weekdays. Take personal responsibility for correcting guest service problems and report them to relevant departments. Show less



The Savoy, A Fairmont Managed Hotel

• Task Force

  • Aug 2015 - Aug 2015

  Reponsbilities are managing front desk on daily basis and performing variety of administrative and operational tasks. Reponsbilities are managing front desk on daily basis and performing variety of administrative and operational tasks.



Radisson Blu Bosphorus Hotel, Istanbul

• Front Office Guest Services Manager

  • Jul 2013 - Jun 2014

  Responsibilities are assisting in the day-to-day operation of the hotel front office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of front desk agents. Train and develop front desk agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct front desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Provide information and direction to staff to achieve 100% occupancy. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Take personal responsibility for correcting guest services problems Show less



Four Seasons Hotel Istanbul at the Bosphorus

• Floor Supervisor

  • Feb 2013 - Jun 2013

  I do responsible for deputizing and supervising the housekeeping department along with the head housekeeper. Allocate bedrooms to be cleaned by the room attendant and check cleaned bedrooms to make sure they meet the core standard of cleaning. Check bedrooms for maintenance - attention to details and presentation are very important. Re-training on health and safety and do the risk assessment on staff, re-training the room attendant to the high core standard of hygiene and cleanliness of the bedrooms, re-introduce any changes on different cleaning materials and chemicals to be used, ask for staff feedback and give incentives for jobs well-done. Show less



Four Seasons Hotel Istanbul at the Bophorus

• Manager in Training (MIT)

  • Feb 2012 - Jan 2013

  It is a 1 year period Management Training Program. I had experience in Rooms Division's departments as well as accounting and sales departments periodicly. I was in various departments to learn about the daily operations within the entire hotel especially all level of housekeeping departments including room attendent, runner, lobby attendent, floor supervisor and shadow of executive housekeeper. I acquired experience in all aspects of managing a hospitality business, including knowledge of seasonal traffic, competition, marketing, sales and budgeting. I gained experience incompany policies, how to submit status reports, and learns to analyze customer feedback and use it to the hotel's advantage, and often submits suggestions to the manager who will forward the ideas to the appropriate department. I had chance to be a part of new department establishment which is Guest Experience Department Project took 4 months long during my Management Training Programme. Show less

• Shift Leader (Reception)

  • Jun 2010 - Feb 2012

  I was responsible for being sure all process and operation are timely and appropriate at the front desk. Training the front desk staff. Handle the guest complaints and recover them. Reporting to management, participating in operational meeting beside the daily receptionist duities.

• Night Receptionist

  • Apr 2008 - Jun 2010

  I was responsible for performing the following tasks to the highest standards.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services. My job describtion in Four Seasons Hotel to process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Do night audit process in Opera and Micros Systems. Prepare daily reports for the hotel management. Show less



Türk Ekpres Seyahat Acentası

• Sales Agent

  • Jun 2004 - Jun 2007

  I was responsible for arranging and issuing domestic and international flight tickets. Selling sightseeing city tours and arranging them accordingly in Hilton Hotel and Conrad Hotel branches of company. Preparing daily, weekly and monthly operation reports. I was responsible for arranging and issuing domestic and international flight tickets. Selling sightseeing city tours and arranging them accordingly in Hilton Hotel and Conrad Hotel branches of company. Preparing daily, weekly and monthly operation reports.