Experience

Alsbridge

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Consulting Manager

  • Apr 2022 - Present

• Senior Consultant

  • Feb 2021 - Mar 2022



ISG (Information Services Group)

• United States
• Information Services
• 700 & Above Employee

• Senior Consultant

  • Apr 2017 - Jan 2021

  Houston, Texas Area



Searce Inc

• United States
• Business Consulting and Services
• 700 & Above Employee

• Business Process Improvement Manager

  • Jul 2012 - May 2017

  Houston, Texas Area Client: CEVA Logistics Lead projects to map, standardize and re-engineer operational processes in Oil & Gas supply chain domain Responsible for service delivery and monitoring process KPI's for back office operations like invoicing, data entry and milestone reporting of international shipments Perform data analysis to identify and implement kaizen opportunities for reduction in process time and effort / increase in process quality Conduct training for processes that… Show more Client: CEVA Logistics Lead projects to map, standardize and re-engineer operational processes in Oil & Gas supply chain domain Responsible for service delivery and monitoring process KPI's for back office operations like invoicing, data entry and milestone reporting of international shipments Perform data analysis to identify and implement kaizen opportunities for reduction in process time and effort / increase in process quality Conduct training for processes that are are made systemic due to implementation of IT and IS solutions Station lead for change request management process Show less



Aditya Birla Minacs

• Assistant Manager

  • May 2007 - Aug 2009

  Mumbai Area, India Lead for managing knowledge transfer and process training certifications for new customer on-boarding at Mumbai site Department champion for COPC (Customer Operations Performance Centre) and ISO 27001 quality standards Internal auditor for process adherence, six sigma and quality improvement initiatives Presented a paper on “360 degree Approach to Training in the BPO industry” at the annual group competition organized by Aditya Birla Group, which aimed at identifying and… Show more Lead for managing knowledge transfer and process training certifications for new customer on-boarding at Mumbai site Department champion for COPC (Customer Operations Performance Centre) and ISO 27001 quality standards Internal auditor for process adherence, six sigma and quality improvement initiatives Presented a paper on “360 degree Approach to Training in the BPO industry” at the annual group competition organized by Aditya Birla Group, which aimed at identifying and awarding process improvement initiatives across the group

• Sr. Executive

  • Dec 2004 - Apr 2007