Experience

China Telecom Americas

• United States
• Telecommunications
• 200 - 300 Employee

• Business Support Intern

  • Jan 2016 - Present

  Professionally handled escalated trouble tickets that Level 1 customer care was unable to resolve, reducing daily escalated trouble tickets from an average of 54 to 22 (59%) within two months. Led customer care team in the mobile department and developed effective operation and management strategies to shorten cycle times during the resolution process. Connected with over 100 customers to help find solutions to technical issues. Collaborated with the customer care team in China and attended weekly meetings with T-Mobile to provide excellent service for subscribers in the U.S Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Spring Intern

  • Mar 2015 - Apr 2015

  Promoted brand image on campus by improving discount code awareness and illustrating savings, resulting in a 52% increase in promotion code usage. Conducted competitive analysis by collecting and analyzing business information from competitors, social media channels (Facebook, Instagram) and market share. Promoted brand image on campus by improving discount code awareness and illustrating savings, resulting in a 52% increase in promotion code usage. Conducted competitive analysis by collecting and analyzing business information from competitors, social media channels (Facebook, Instagram) and market share.