Project Manager, Sr. Business Analyst and Centre of Competence Lead

• 2005 - Present

•Initiating various projects within the Mitsubishi Motors to improve the business process in terms of quality, user-friendliness, reduction in cost and impact from external forces •Handling the CoC budget of 1 million euro to deliver all CoC web applications in accordance with service level agreements (availability and performance), while also considering investments for new IT projects to support future business •Maintaining communication towards the European distributors regarding e-Business CoC applications development •Involved in the management (during the life cycle) of e-business web-based applications & IT projects including monitoring change requests, defining & integrating processes as per departmental budgets •Mentoring a team and support desks in India and the Netherlands to deliver the agreed service level agreements •Offering consultation to various business units with Mitsubishi Motors Group in different countries •Analysing the technical solution developed by the technical parties and establishing a clear connection with business needs Key Achievements: •Effectively evaluates the Dealers in Europe to ensure customer satisfaction, a mobile app called GEMBA SAN was developed and launched for iOS and Android •Holds distinction in delivering the Mitsubishi Motors’ European online digital solution “in Motion” and within the budget & time; also rolled out to 22 European distributors; played a stellar role as a part of continuous improvement for in Motion; efficiently executed customer engagement solution, developed Google Analytics Dashboard, enhanced the model management & car compare solution and implemented digital marketing solutions also the European Car Configurator for the European distributors. •Efficiently handled the Mitsubishi Technical Service Portal Project and rolled out to MME After Sales Department; thus secured 40% saving on the project cost and running cost by negotiating with the suppliers.

Centre of Competence Lead

• 2005 - Present

Telecommunications Engineer - Department of Telecommunications and Information Systems

• Sep 1997 - Dec 1999