Business Analyst

• Mar 2023 - Present

Agile Business Analyst

• Aug 2021 - Feb 2023

• Run and participate in daily agile ceremonies; stand up, refinement, retro and planning • Document As-Is and To-Be processes and relay them back to stakeholders • Liaise with solution architects to identify potential issues and work through alternate options • Refine high level business requirements into epics and user stories into Azure DevOps ADO • Work with business stakeholders to identify business challenges, consider perspectives and elicit requirements into Azure DevOps ADO • Collaborate with the PO to prioritise the backlog and discuss the value it will deliver • Actively work with the UX team to deliver wireframes and gather feedback from stakeholders • Participate alongside the PO in fortnightly demos and gather stakeholder feedback • Support the delivery lifecycle from the requirements to implementation, working closely with the test team to ensure AC’s are met Show less

Agile Labs Business Analyst

• May 2019 - Mar 2021

Business Analyst responsibilities: •Involved in daily scrum meetings, retrospectives & sprint planning with the development team to ensure they are self-managing •Translating stakeholder requirements to the developers by creating user stories on Jira and ensuring acceptance criteria are relevant and detailed •Ensuring documentation is kept up to date on confluence •Participating in weekly refinements acting as the voice of the customer •Organising fortnightly demos to demonstrate new functionality and collate user feedback on the product •Creating wireframes •Producing process flows (Miro, Visio) to enable user/ development team conversations •Ensuring requirements are met with MVPs discussed and agreed with the business •Heavy involvement in establishing and building functionality into the new labs management system •Creating test cases and holding UATs with the relevant users to ensure quality of delivery is met; capture additional stories/ create bug tickets upon a testing failure •Carrying out regression testing •Continuously building relationships with the senior management teams and understanding their day to day challenges •Ability to adapt my style to different audiences •Positive, can do attitude to keep team spirits high and work together to achieve the business goal Product Owner responsibilities: •Monitoring the progress of sprint work and actions are carried out in a timely manner •Involvement in project delivery timescales •Prioritising and maintaining requirements in the product backlog in order of business impact and value they deliver •Involved in scheduling frequent releases in delivering the sprint works new functionality to the users •Working closely with other product owners to ensure a streamline process and discuss continuous improvements to ways of working •Ability to foresee the evolution of the lab system product through design thinking Show less

Business Analyst

• Oct 2017 - May 2019

Key role responsibilities: • Researching the project background and studying current business practice • Eliciting and analysing requirements through use of workshops, shadowing etc with the relevant stakeholders and managing stakeholder conflicts • Requirements documentation • Evaluating workshop results and classifying priority on the requirements • Documenting any required changes and communicate them to the relevant 3rd party. • Working with external stakeholders to understand and investigate feedback into the project, considering potential risks. • Creating As Is and To Be process flows and use cases • Liaising with stakeholders, senior management and gain agreement from the business throughout the project lifecycle to reduce any concern • Maintaining strong relationships with business stakeholders • UAT to ensure requirements are met • Monitoring project progress ensuring actions are by relevant departments are carried out on time • Producing written documentation • Supporting other functions throughout the project and post live; training users on the new business process • Resolving system support queries via the helpdesk • Systems used: Netsuite Oracle, Boomi (Integration platform) Show less

Systems/ Junior Business Analyst

• Nov 2014 - Oct 2017

Key role responsibilities: • Reviewing project requirements documentation, inputting into project scoping and furthermore in system design. • Providing support to Functional and User Acceptance Testing teams to ensure the appropriate quality assurance and test coverage are achieved. • Involvement in TTL (Transition To Live) activities – review technical spec documentation and test results. Preparing Handover and Training documentation. Facilitating pre and post Go-Live support sessions for business users. • Receiving and investigation of Live Incidents via calls logged through IT Helpdesk. Providing recommendations for (and in some cases immediately implement) the necessary fixes. • Recently introduced a process of continuous improvement – holding periodic Retrospectives and putting forward suggestions to the development & testing teams in order to maintain system integrity and quality. • Maintaining technical knowledge by attending training and workshops. Keen interest in industry best practice and implementing lean processes. •Systems used: Mercatus Show less

Merchandise Associate

• Jun 2014 - Nov 2014

•Owned and leveraged key supplier relationships to ensure competitive garment prices and stock being available on time for season launches •Analysed previous years’ sales and planned ranges for next year accordingly; right amount of stock being in stores at the right time to meet consumer demand. •Presented department’s sales figures and performance metrics against KPIs in weekly meetings. •Introduced an Agile way of thinking amongst the department – held seasonal Retrospectives for the team to provide feedback and gather lessons learnt in order to optimise next season’s performance Show less

Merchandise Admin Assistant

• Dec 2012 - Oct 2014

•Worked closely with the Buying and Technology teams in order to work efficiently throughout the product life cycle •Proactively prioritised workload effectively in order to meet milestones set by senior management and provided cover to under-staffed departments •Used SSI (Sales Stock Intake) system for forecasting, Range Planning tools and SAS for reporting daily/ weekly figures. •Conducted Demand Forecasting and SWOT Analysis against competing retailers •Mentored and trained junior team members on process flows and systems •Systems used: Range Planner and SSI Show less