Advisor and Facilitator

• Oct 2022 - May 2023

Community Outreach Specialist

• Nov 2021 - Oct 2022

Assistant Librarian

• Mar 2020 - Nov 2021

Responsibilities • Provide professional reference service to library patrons over the phone and in person. • Research and assist with teen services programming, outreach activities and community • events. • Enforce library policy, ensure equitable and inclusive provision of services to diverse • communities. • Utilize de-escalation skills to maintain order with tact and discretion in resolving conflicts. • Regularly ensuring the safe and efficient operation of our… Show more Responsibilities • Provide professional reference service to library patrons over the phone and in person. • Research and assist with teen services programming, outreach activities and community • events. • Enforce library policy, ensure equitable and inclusive provision of services to diverse • communities. • Utilize de-escalation skills to maintain order with tact and discretion in resolving conflicts. • Regularly ensuring the safe and efficient operation of our library facility and overseeing staff • in the absence of the library supervisor and librarians. • Active member of the Madison Public Library’s Racial Equity Change Team. • Preparing and hosting racial equity discussions with colleagues across the nine MPL • network of libraries. • Conduct service interviews using the internet, electronics databases, and knowledge of • library collections and other resources to anticipate customers’ needs. • Provide circulation assistance including check-in and check-out, library card registration, and • associated tasks. • Providing reference services to community members through the Financial Navigation • hotline to guide Madison residents seeking help with financial concerns to resources. • Develop, promote and implement programs for library BIPOC staff via the BIPOC affinity • group. • Conduct trainings for BIPOC affinity staff members. • Facilitate partnerships between the library and other city departments in promoting racial • equity and social justice. • Representing and advocating for library and library patrons at City level through the Multi- • Cultural Affairs Committee and Women’s Initiative Committee. • Core member of the City’s racial equity and social justice initiative helping formulate and • prepare trainings, conduct analysis of policies and procedures using a racial equity lens. Show less Responsibilities • Provide professional reference service to library patrons over the phone and in person. • Research and assist with teen services programming, outreach activities and community • events. • Enforce library policy, ensure equitable and inclusive provision of services to diverse • communities. • Utilize de-escalation skills to maintain order with tact and discretion in resolving conflicts. • Regularly ensuring the safe and efficient operation of our… Show more Responsibilities • Provide professional reference service to library patrons over the phone and in person. • Research and assist with teen services programming, outreach activities and community • events. • Enforce library policy, ensure equitable and inclusive provision of services to diverse • communities. • Utilize de-escalation skills to maintain order with tact and discretion in resolving conflicts. • Regularly ensuring the safe and efficient operation of our library facility and overseeing staff • in the absence of the library supervisor and librarians. • Active member of the Madison Public Library’s Racial Equity Change Team. • Preparing and hosting racial equity discussions with colleagues across the nine MPL • network of libraries. • Conduct service interviews using the internet, electronics databases, and knowledge of • library collections and other resources to anticipate customers’ needs. • Provide circulation assistance including check-in and check-out, library card registration, and • associated tasks. • Providing reference services to community members through the Financial Navigation • hotline to guide Madison residents seeking help with financial concerns to resources. • Develop, promote and implement programs for library BIPOC staff via the BIPOC affinity • group. • Conduct trainings for BIPOC affinity staff members. • Facilitate partnerships between the library and other city departments in promoting racial • equity and social justice. • Representing and advocating for library and library patrons at City level through the Multi- • Cultural Affairs Committee and Women’s Initiative Committee. • Core member of the City’s racial equity and social justice initiative helping formulate and • prepare trainings, conduct analysis of policies and procedures using a racial equity lens. Show less

Youth Program Coordinator

• Sep 2019 - Sep 2020

• Create and implement after school programming focusing on emotional and social well- being, academic success and outreach activities. • Facilitate group discussions, academic support, youth leadership service projects, while providing and facilitating meaningful mentoring relationships. • Create an extended learning program focused around civic engagement and extra-curricular development/skills. • Work with other AmeriCorps members, Madison Public Library staff and community partners… Show more • Create and implement after school programming focusing on emotional and social well- being, academic success and outreach activities. • Facilitate group discussions, academic support, youth leadership service projects, while providing and facilitating meaningful mentoring relationships. • Create an extended learning program focused around civic engagement and extra-curricular development/skills. • Work with other AmeriCorps members, Madison Public Library staff and community partners to ensure that all of the teens' needs are met. • Ensure that the library functions as a safe, vibrant place where everyone can express themselves and be connected to one another in an intentionally, multi-cultural community. Show less • Create and implement after school programming focusing on emotional and social well- being, academic success and outreach activities. • Facilitate group discussions, academic support, youth leadership service projects, while providing and facilitating meaningful mentoring relationships. • Create an extended learning program focused around civic engagement and extra-curricular development/skills. • Work with other AmeriCorps members, Madison Public Library staff and community partners… Show more • Create and implement after school programming focusing on emotional and social well- being, academic success and outreach activities. • Facilitate group discussions, academic support, youth leadership service projects, while providing and facilitating meaningful mentoring relationships. • Create an extended learning program focused around civic engagement and extra-curricular development/skills. • Work with other AmeriCorps members, Madison Public Library staff and community partners to ensure that all of the teens' needs are met. • Ensure that the library functions as a safe, vibrant place where everyone can express themselves and be connected to one another in an intentionally, multi-cultural community. Show less

Language Access Program Assistant

• Aug 2019 - Mar 2020

• Gathering data and coordinating the Language Access Program. • Analyze Language Access usage by departments for the City of Madison • Support Coordination and reconciliation of language access requests. • Develop a data tracking system and identify needed data. • Serve as an information resource to internal staff in assigned department(s) to assist with securing and coordinating non-English language vendors to provide translation and interpretation services. • Managing the… Show more • Gathering data and coordinating the Language Access Program. • Analyze Language Access usage by departments for the City of Madison • Support Coordination and reconciliation of language access requests. • Develop a data tracking system and identify needed data. • Serve as an information resource to internal staff in assigned department(s) to assist with securing and coordinating non-English language vendors to provide translation and interpretation services. • Managing the Request For Proposals (RFP) process of vendor selection and evaluating vendors (Process implementation based on city policies), data analysis, project coordination- kids, diff depts coming together to do the RFPs. • Manage calendars, schedule meetings with contractors, individuals, other City agency staff and members of the public.

AASPIRE Intern (Limited- term, management -level internship)

• May 2019 - Aug 2019

• Coordinate renewed efforts to recruit city staff for a balanced interview panel database. • Assist with administrative tasks including doing research and taking meeting notes. • Conduct surveys and analyze data for the department. • Participate in internal and external meetings about city operations, policy development and community engagement. • Serve on the City of Madison’s Multi-Cultural Affairs Committee which is charged with addressing the issues of city employees from… Show more • Coordinate renewed efforts to recruit city staff for a balanced interview panel database. • Assist with administrative tasks including doing research and taking meeting notes. • Conduct surveys and analyze data for the department. • Participate in internal and external meetings about city operations, policy development and community engagement. • Serve on the City of Madison’s Multi-Cultural Affairs Committee which is charged with addressing the issues of city employees from historically underrepresented racial and ethnic minority groups. • Member of the Women’s Initiative Committee which ensures the involvement of women in all job positions decisions, policies and functions of the city government through advocacy and training.

Associate Banker

• May 2019 - Aug 2019

• Assist 300 customers (quarterly) understand and leverage technologies to bank and invest. • Provide account services and maintenance to customers. • Maintain customer confidence by keeping customer correspondence confidential and acting in the best interest of the customer. • Deliver accurate and timely reconciliations of cash drawers. • Train new employees to deliver to our customers and use JPMC’s industry leading tools. • Assist 300 customers (quarterly) understand and leverage technologies to bank and invest. • Provide account services and maintenance to customers. • Maintain customer confidence by keeping customer correspondence confidential and acting in the best interest of the customer. • Deliver accurate and timely reconciliations of cash drawers. • Train new employees to deliver to our customers and use JPMC’s industry leading tools.

Teller Customer Service

• Mar 2017 - May 2019

Sales and Marketing Executive

• Nov 2011 - Dec 2016

Responsibilities • First point of contact for walk-in, email, and telephone customers. • Promoted and marketed products to build market share and elevate the brand. • Manage business reports from past and present contracts and analyze growth • Quickly responding to clients with complete details of final projects. Negotiation • Develop and create marketing plans for customers • Execute the sales and marketing plans to achieve personal and team centered sales goals… Show more Responsibilities • First point of contact for walk-in, email, and telephone customers. • Promoted and marketed products to build market share and elevate the brand. • Manage business reports from past and present contracts and analyze growth • Quickly responding to clients with complete details of final projects. Negotiation • Develop and create marketing plans for customers • Execute the sales and marketing plans to achieve personal and team centered sales goals • Worked with clients to create marketing materials and signs to promote their business at trade fairs and other major events • Review online print requests, organize and implement a production work schedule for processing requests, develop databases and maintain job logs for assigned projects. Create and implement an accountability system for each phase of the production schedule to ensure timely completion and availability of projects • Analyzing the quality of every stage of production for our high volume printing and marketing company. • Performed root cause investigation and implementation of corrective and preventive actions, to ensure quality conformity of finished product. • Part of the team responsible for the resolution of escalated customer complaints and challenging internal issues by utilizing strategic communication and problem solving skills. Show less Responsibilities • First point of contact for walk-in, email, and telephone customers. • Promoted and marketed products to build market share and elevate the brand. • Manage business reports from past and present contracts and analyze growth • Quickly responding to clients with complete details of final projects. Negotiation • Develop and create marketing plans for customers • Execute the sales and marketing plans to achieve personal and team centered sales goals… Show more Responsibilities • First point of contact for walk-in, email, and telephone customers. • Promoted and marketed products to build market share and elevate the brand. • Manage business reports from past and present contracts and analyze growth • Quickly responding to clients with complete details of final projects. Negotiation • Develop and create marketing plans for customers • Execute the sales and marketing plans to achieve personal and team centered sales goals • Worked with clients to create marketing materials and signs to promote their business at trade fairs and other major events • Review online print requests, organize and implement a production work schedule for processing requests, develop databases and maintain job logs for assigned projects. Create and implement an accountability system for each phase of the production schedule to ensure timely completion and availability of projects • Analyzing the quality of every stage of production for our high volume printing and marketing company. • Performed root cause investigation and implementation of corrective and preventive actions, to ensure quality conformity of finished product. • Part of the team responsible for the resolution of escalated customer complaints and challenging internal issues by utilizing strategic communication and problem solving skills. Show less

Intern Class FM Radio

• Oct 2015 - Jan 2016

Newsroom presenter Newsroom presenter

Production Manager & Presenter

• May 2009 - Oct 2011

Production Assistant and Radio Presenter

• 2008 - 2009