Binoy Vazhoth Kanchirot

Delivery Manager at Exigo Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU
Languages
  • English Full professional proficiency
  • Hindi Professional working proficiency
  • Malayalam Professional working proficiency
  • Kannada Limited working proficiency
  • Tamil Limited working proficiency

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Credentials

  • Agile Explorer
    IBM
    Oct, 2017
    - Nov, 2024
  • Certified Scrum Master
    Scrum Alliance
    Aug, 2016
    - Nov, 2024
  • PMP
    Project Management Institute
    Aug, 2014
    - Nov, 2024
  • Cisco Certified Network Associate Service Provider Operations (CCNA)
    Cisco
    Jan, 2018
    - Nov, 2024
  • SAFe 4 Agilist
    Scaled Agile, Inc.
    Apr, 2018
    - Nov, 2024
  • COBIT V5.0
    ISACA
  • ITIL V3 (F)
    EXIN your ICT competence partner

Experience

  • Exigo Tech
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Delivery Manager
      • Jul 2022 - Present

      • Proven expertise in managing a diverse portfolio of 30+ accounts across various industries. • Proficient in overseeing technology estates, including Network, Infrastructure, Workplace, and Applications (Dynamics 365, Power Apps, Custom Dev, etc.). • Skilled in leading cross-functional teams, fostering collaboration, and aligning resources to exceed service level agreements. • Proven expertise in managing a diverse portfolio of 30+ accounts across various industries. • Proficient in overseeing technology estates, including Network, Infrastructure, Workplace, and Applications (Dynamics 365, Power Apps, Custom Dev, etc.). • Skilled in leading cross-functional teams, fostering collaboration, and aligning resources to exceed service level agreements.

  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Account Delivery Leader
      • May 2021 - May 2022

      • Successfully led a team of 210 members, providing critical Infrastructure support to Dr. Reddy's Pharmaceuticals.• The support landscape overseen encompassed Datacenter, Workplace, Application Support, Network, and Security, ensuring the seamless operation of key IT functions.• As the principal point of contact for the account, responsibility was taken for addressing and resolving delivery issues, consistently maintaining high client satisfaction.• Notably, a substantial revenue stream of $0.3 million USD was generated through Cloud migration, Application Support, and Workplace technology implementation in Emerging Markets.• Furthermore, expertise in integrating and coordinating services across delivery functions and with third-party suppliers led to improved operational efficiency.• Account Operating Profit margin of > 24% was consistently achieved, demonstrating a strong track record in financial management. Show less

    • Delivery Manager
      • Sep 2020 - May 2021

      • Spearheaded a team of 82 members, providing workplace support for Synchrony Financial Services.• Technology estate includes – VDI, Network, Asset, EUS & Technical Service Desk.

  • Hexaware Technologies
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Account Service Delivery Manager
      • Feb 2019 - Mar 2020

      • Led a team of 55 professionals responsible for Server Provisioning & Decommissioning operations at Credit Suisse Bank.• Transformed critical-stage operations into stability through the implementation of robust governance and reward systems.• Fostered effective client relationships and process governance, resulting in 25% increase in satisfaction scores.• Managed the development and review of Business Continuity Planning documentation and execution.• Achieved an impressive Gross Profit Margin increase of +28% through efficient expense controls.• Monitored team effectiveness against SLAs/KPIs and drove continual service improvement.• Played a pivotal role in developing, modifying, negotiating, and monitoring Service Level Agreement performance, leading to a substantial reduction in penalties, down to 3% from an existing 10% (Cap limit). Show less

    • Delivery Manager, Data-center Operations
      • Jul 2018 - Feb 2019

      • Led a team of 140 professionals, overseeing Datacenter Operations for Maxlife Insurance at the client's location.• Managed a diverse technology portfolio, including Storage, IDM, Middleware, UNIX, Windows, VMware, MDM, O365, SQL, Mongo, Sybase, DB2, My SQL, Oracle, DevOps, Network, Hands & Feet Support, Security, SIAM, Tools & Command Center.• Negotiated and successfully expanded the team from 119 FTEs to 140, collaborating closely with Account Stakeholders to optimize service delivery.• Steered a successful transition and stabilization of the RED Account, implementing strong process governance and enhancing customer engagement.• Implemented effective changes in the change management tracking process, resulting in a change failure rate of less than 3%.• Actively participated in Major Incident response, expediting service restoration and incident resolution.• Chaired weekly and monthly IT Performance briefings with Client Executives (CIO/VP).• Provided essential business and financial rationale for system upgrades and enhancements.• Efficiently executed a BCP DR Drill, ensuring the seamless failover of critical applications to our DR site within the defined RTO & RPO timelines. Show less

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Leader , IBM IT Applications - CIO Global Infrastructure
      • Mar 2017 - Mar 2018

      • Functional reporting to CIO leadership team.• Responsible for managing end-end delivery for a suite of applications with delivery resources distributed across China, India & Malaysia.• Driving the Agile transformation and restructuring the existing delivery model, which involves the configuration of tools, training/upskilling, co location, collaboration tools and re-drawing the processes.

    • Manager , Service Delivery Manager
      • Jun 2015 - Jun 2017

      • Managed a team of Delivery Managers (Compliance, Network, Infrastructure and Application) & Delivery Project Executive supporting IBM applications (80 +), comprising a few quarter end applications critical to the IBM business.

    • Global Delivery Project Executive
      • Jan 2014 - Jun 2015

      • Managed the Compliance and Risk posture of an AG account.• Ensure open risks are tracked, work with account team and service lines to have it mitigated.• Provide enhancement requests on Inventory tools to development teams.• Attend audit meetings & determine mitigation plans working with service lines.

    • Client Service Manager
      • Apr 2011 - Dec 2013

      • India account focal for the Sending Geo DPE for service delivery & assist in client satisfaction.• Successfully managed a portfolio of Canadian accounts with size of 300+ FTE spanning across 16 delivery lines (UNIX, Intel, Storage etc.).• Assist and work with the Senior DPE on business and longer term strategic and account growth planning matters, including providing appropriate reporting and business forecasting input to management and stakeholders.• Owned the cost & recovery and ensured availability of relevant financial interlocks (ICAs) with sending geography and adequacy of funding.• Effectively managed/coordinated several audits like SOX, Corporate Audit, BCR etc, ensuring timely audit responses from the team’s, assisted in the mitigation of findings and providing process clarifications to the auditors.• Successfully Implemented Lean project in the Service Management portfolio yielding a 10 % FTE efficiency.• Authoring SOW, periodic review of account documents & updates to them through change process.• Manage the delivery commitments of the GDC according to the Statement of work.• Responsible for service quality, service delivery performance and drive service excellence.• Ensure Engagement and Transition Activities are completed on time to avoid any compliance/regulatory exposure. Show less

    • Technical Services Manager
      • Mar 2010 - Mar 2011

      • Managed 18 North American accounts in Server System Operations( Batch Operations,Production Control etc).• Daily and weekly interlocks Delivery Project Executives from India and Sending Geo.• Designed and developed a comprehensive metrics tracking system to monitor the performance of the delivery resources.• Conduct daily huddles, performance reviews and yearly appraisals.• Monthly account review with Competency Executive.• Responsible for client briefing for New Logo accounts. Show less

    • Assistant Manager Operations
      • Sep 2008 - Feb 2010

      • Managed 3 EMEA service desk accounts of 20 members. • Daily and weekly account review with EMEA Service Delivery Managers. • Conduct daily huddles, performance reviews and yearly appraisals. • Maintain good client relationship via feedback surveys. • Weekly account review with EMEA executive in India. • Participated in Hiring events conducted in Bangalore and Outstation. • Timely review of process/account documents on QMX. • Ensuring compliance on work place and workstation security for self and team. • Primary focal for PMR and Business Control audits. • Validate the clocking hours of team members. Show less

  • IBM Daksh
    • Pune Area, India
    • Deputy Manager Operations
      • Nov 2007 - Aug 2008

      • Managed a process size of 82 resources with 3 Assistant Managers in the direct reporting line providing technical support to a North American client. • Engaged in the decision making of monthly stack parameters and review weekly performance. • Ensuring agreed Service level, Service performance and other daily transactional requests are processed as per agreed business SLA's. • Led, mentored & monitored the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. • Implemented process improvement projects using Lean Six Sigma methodologies. • Oversaw the re-deployment project of 180 resources, as the account was winding up its operations. • Regular cadence with First Line Manager’s & Senior Management to review the performance of the team. • Liaised with the HR to conduct Overall Development training's for the line of business. Show less

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager
      • Dec 2001 - Oct 2007

      • Led a group of 15 resources providing technical support for North American customers. • Implementation of service improvement programs for enhancing customer experience. • Involved in defect reduction projects like XPR (External Problem Resolution) and RDR (Repeat Dispatch Rate) to identify critical points of failures by RCA and building alternative solutions. • Supported various pilot projects (Dell Solution Network, Dell connect – Known Error repositories) to test innovative ideas and solutions before full scale project launches. • Led the employee engagement initiatives like fun activities, rewards and recognition for the entity. Show less

Education

  • Institute of Management Technology, Ghaziabad
    Postgraduate Degree, Business Analytics
    2020 - 2022
  • Bangalore University
    Bachelor's degree
    1998 - 2001

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