Experience

Hale Hamilton

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Buyer

  • Apr 2022 - Present

• Expeditor

  • Sep 2018 - Present



Lifeline IT

• Borehamwood, Hertfordshire, United Kingdom

• Procurement Associate

  • Jan 2018 - Jul 2018



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• CSC

  • Jul 2015 - Jan 2018



Gemini Energy LLC

• Muscat, Oman

• Procurement / Technical Sales Engineer

  • Mar 2012 - May 2015

  • Involves in those request for quotations received from the Company defined as complex, analyzing requirements and providing advisory to CFE in all the topics considered critical related to the complexity of the offer: logistics, deliveries, business scheme, with the objective of securing the fulfillment of what it is offered and anticipate potential problems that might appear during the execution of the business. • Creates, process and executes Purchase Orders. • Supervises the operability of the order before expiration date. • Assures the fulfillment of purchase orders as required. • Complies with policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility. • Coordinates import licenses process and any other logistic request to deliver the goods on time and form • Reviews / Executes long term agreements • Provides information required by the customer about order status • Communicates / Negotiates with the customers mill requests regarding material delivery, material packing or technical specifications • Takes enquiries from customers, Establishes capability and lead time, Creation of quotation and associated administration, Follow up with customer on a continual basis, Reception of PO (Compliance), Resolve queries and issues, Data input (Work Order), Once order has been completed ensuring completion is correct, inspection carried out etc, Organizing delivery if required, Invoicing, Customer care of utmost importance, Coordination of incoming material • Handles major clientele including Petroleum Development Oman, ORPIC, OMIFCO, OXY. • Expertise in sourcing & product tools like IXNET, Shell CWP and workable knowledge in SAP.



Al Asala International LLC

• Muscat, Oman

• Procurement / After Sales Support Engineer

  • Dec 2009 - Mar 2012

  • Project Planning, Control & Execution. • Provide onsite Servicing & Troubleshooting based on different projects undertaken. • Design, source, deploy and integrate systems and networks. • Install, configure and test equipment on specialized platforms. • Perform periodic testing and preventive maintenance. • Analyze and evaluate performance on a scheduled basis. • Maintain, manage and update databases regularly. • IT Support & Network Troubleshooting. • Review and analyze system data to identify escalations and problems. • Resolve and troubleshoot problems. • Ensure compliance of corporate laws and regulations. • Prepare documentation, undertake tender exercises and arrange the formal execution of contracts to enable goods, services and works to be supplied to customers. • Undertake the evaluation and analysis of tenders; prepare summary reports and recommendations to facilitate the effective award of business. • Places or approves purchase orders for goods and services. • Purchases goods and services within established limits as provided by the Division of Purchases. Contacts suppliers for price quotes; prepares requisitions and affixes authorizing signature before ordering. Checks accuracy of funding information. • Informs agency personnel of purchasing procedures and regulations; maintains purchasing records. • Contacts vendors or agency representatives to obtain availability and product information or to solicit bids; develops requests for quotations; and confers with vendors concerning new products, damaged goods, delayed payments or related information. • Conducts research concerning new products and general commodity requirements. • May supervise the work of support staff processing requisitions. • Preparation of documentation for Tenders related to Ministry of Defence, Royal Oman Police and Royal Guard Oman. • Planning and coordinating time & delivery of purchases.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • 2008 - 2009

  Earthlink Dial-Up Internet Services, USA • Provide technical support to Earthlink customers by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction. • Document and record all activity and communication with customers over telephone and email according to departmental standards of quality. • Record all activity in the department’s call logging system, updating cases at least every 3 days in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customers. • Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores. • Meet or exceed sales targets related to all Earthlink related products. • Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues. • Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best Practice. • Use and create knowledgebase articles in line with KCS best practice based on new product information, support incidents, and/or common or critical issues. • Adhere to Earthlink Support Services best practices. • Participate in departmental projects. • Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.