Binny Kaur

Inside Sales Representative at Castrol - Wakefield Canada Inc
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • HINDI,MARATHI,PUNJABI,URDU -
Skills

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5.0

/5.0
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Hassan Zien

Very Profissional and she always is giving solutions I personally liked her techncial aspects of fire and acoustic doors design and suggestions

Nitin Solanki

She is highly professional and always on toe to solve client issue and provide support to client. She has always recommended very high products matching with our requirement and her knowledge in the products she deal is excellent

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Credentials

  • OMVIC
    Automotive Businee School Of Canada
    Jan, 2020
    - Nov, 2024

Experience

  • Castrol - Wakefield Canada Inc
    • Canada
    • Automotive
    • 100 - 200 Employee
    • Inside Sales Representative
      • Mar 2022 - Present

      Strengthening existing clientele by ensuring timely execution and delivery of orders. Handling of internal and external orders Excellent Computer Skills – Microsoft Excel, Word and Outlook, SAP ,AX/CRM system experienced Deliver outstanding service and sales support to assigned customers in order to nurture & grow sales performance. Providing solutions to clients to resolve questions professionally and in a timely fashion. Ongoing sales for existing clients by offering them options and alternatives. Generating weekly inventory/stock reports for all TSM’s across all regions to help them plans sales and stock Handling Western Canada clientele list for TSM. Process customer orders through incoming calls, email and other channels. Detailed focus on order management to enhance order size. Striving to provide excellent customer service in every aspect of the job, along with guidance on a suite of products that could further meet their needs. Developing & maintaining strong interpersonal relationships with both customers and internal business partners. Logging of cases in Customer Relationship Management (CRM) system to track all customer events and inquiries. Performing administrative tasks including customer, credits & replacements and rebills. Engaged in revenue generating outbound calls, including retention and lead qualification. Show less

  • Axium Packaging
    • United States
    • Packaging and Containers Manufacturing
    • 100 - 200 Employee
    • Customer Service Specialist
      • Aug 2020 - Nov 2021

      • Strengthening existing clientele by ensuring timely execution and delivery of orders. • Execution of production schedule for 17 lines of DPW/ISBM machines daily in coordination with the production team. • Coordinating mold trials and approvals as per the specification provided by the client . • Coordinating trials of PET bottles with PCR and other related materials. • Setting up of parts as per the approved specification of the client for production. • Entering of Purchase orders on SAP system. • Working with clients on old and new requirements, modifications and complaint escalations. • Providing Certificate of Conformity and analysis based on the manufactured bottles. • Maintaining records of customer interactions, transactions, comments and complaints • Liaise with Production Planning and Logistics to assure production and delivery dates are met. • Excellent Computer Skills – Microsoft Excel, Word and Outlook, SAP and CRM system experienced. Show less

  • Northwest Toyota-Policaro Group
    • Ontario, Canada
    • Business Development Specialist
      • Apr 2019 - Jun 2020

      Handling of all incoming and outbound customer calls utilizing current guest information in database. Scheduling service appointments and communicate additional offerings to the guests. Outbound calling for new car clinics, recalls, campaigns and events. Utilization of X Time software an industry leader in customized CRM solutions. Resolve customer issues and escalate any significant issues to manager. Developed sales opportunities by researching and identifying potential and new customers. Building rapport, providing product information and explanations, and preparing quotations. Respond customer inquiries via e-mail and telephone. Provide weekly/monthly internal sales reports Reviewing of documents to coordinate quotes that will be sent to clients. Collaborate with the Sales team. Coordinate the daily sales schedule to ensure timely closure of sales. Serves as the point of contact for sales representatives who are out in the field meeting clients and making sales. Convey information about unit prices, gross margins, and pricing. Show less

  • Elite Electrical Solutions LTD
    • Ontario/Brampton
    • Project Coordinator/Administrator
      • Apr 2018 - Dec 2019

      Increasing company profitability by aligning supplier product pricing as per project budget. Managing warehouse in compliance with company’s policies and vision. Overseeing receiving, warehousing, distribution and maintenance operations. Setting up layout and ensure efficient space utilization in warehouse. Provide excellent customer service /after sales service in order to get continuous business and create loyalty. Maintained warehousing, and distribution operations by initiating, coordinating, and enforcing programs, operational policies and procedures. Controlled inventory levels by conducting physical counts. Developed warehouse operations systems by determining product handling and storage requirements. Developed, implemented, maintained and evaluated policies and procedures for all incoming and outgoing raw materials, finished goods, returns or scrap. Developed processes for equipment utilization and inventory management. Initiates warehouse operations improvements by analyzing processes, work flow, manpower and space utilization. Building rapport, providing product information and explanations, and preparing quotations. Respond inquiries via e-mail and telephone. Provide weekly/monthly internal reports Reviewed documents to coordinate quotes that will be sent to clients or to be received from suppliers. Maintained safe and healthy work environment by complying with all legal regulations. Strategically plan and manage logistics, warehouse, transportation and customer services. Liaised and negotiated pricing with suppliers. Tracked of quantity, stock levels, delivery times and transport costs. Resolved any arising problems or complaints internally and with suppliers. Supervises, coached and trained warehouse workforce Met targets related to productivity cost, and timeliness targets. Show less

  • Emirates Technotrade L.L.C
    • Brand Development Manager
      • Feb 2010 - Mar 2018

      Strategic Consulting, including business plan & sales strategy development.Brand strategy with effective product positioning in the market.Specification of brand with architects & consultants.Assisting the business unit team.Identification and development of business.

    • Area Sales Manager
      • Jan 2010 - Mar 2017

      SOLUTION PROVIDER FOR FIRE SMOKE AND ACOUSTIC CONTAINMENT SYSTEM

  • IQPC Middle East
    • United Arab Emirates
    • Events Services
    • 1 - 100 Employee
    • Sales & Marketing Delegate
      • Nov 2007 - Apr 2008

      •VP Delegate sales board creation with Sales Manager. •Grading of leads broken down to A, B ,C and correct markets being hit working closely with the producers. •Pipeline management & Revenue Management.. • Targeting & researching conference topics •Selling over the phone •Cold calling •Working collaboratively with several departments within the company •Closing business as often as possible. •Highly-motivated competitive sales to create an immediate impact •Ability to think strategically about clients’ goals and create sponsorship packages •Managed multiple tasks in a fast paced environment. •Undertaking detailed phone research on specific conference topics with senior level business executives. •Developing the intellectual content of conference agendas based on results from the extensive research conducted . •Establishing and managing on-going relations with speakers and delegates . •Part of running and managing events onsite . Show less

  • DHL
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Customer Care Support
      • Sep 2006 - Nov 2007

      •Track /trace shipments of customers looking for instant & immediate action •Liaising with sales staff & ensure services that are being provided is in-line with customer's expectations. •Report, evaluate & investigate recurring operational problems & work for corrective actions to be taken. •Comply with service levels given to customers. •Providing accurate information on pricing, transit time, clearance delays, custom paperwork's requirements, packing accounting & sales queries. •Take decisions in a timely manner on a daily basis in order to resolve & exceed customer's expectations. •Highlighting opportunities & suggest solutions to improve DHL's procedures technology & service to provide continuously universally high level of service to all customers. •Worked effectively both individually & as part of a team to achieve both individual & department goals & objectives to promote a positive team spirit. Show less

Education

  • Humber College
    Diploma, Project Management
    2020 - 2021
  • University of Mumbai
    Graduate- Psychology, Psychology
    1997 - 2002
  • J.J.School of Arts
    Diploma, Commercial Photography
    2000 - 2001

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