Experience

Mai House Saigon Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• Marketing Coordinator

  • Nov 2022 - Present

  Responsibilities:- Plan, activate, and track the performance of the hotel marketing campaigns & activities- Participate in the planning & production of marketing related materials (both online & offline)- Collaborate and communicate with other departments to continuously update the latest hotel promotions- Manage, monitor, and evaluate the performance of communication channels- Answer guests’ queries through communication channels- Create weekly content on communication channels, mainly on social media channels- Assist in Guest Experience Management on OTAs by monitoring and evaluating daily experience performance through guest feedback collecting management, timely guest response, and monthly meeting with HODsAchievements:- Increase customer engagement on social media channels by more than 80%- Enhance Response Rate to guest reviews on OTAs based on TrustYou Analysis (more than 90%) Show less

• Sales And Marketing Intern

  • Sep 2022 - Nov 2022

  Responsibilities:- Assist in the preparation of all proposals, contracts, and related correspondence and other administration tasks relating to the sales & marketing function.- Coordinate with internal departments to support guests’ inquiries.- Assist in analyzing & monitoring competitor activity, identifying market trends.- Assist in creating, planning, implementing, monitoring & evaluating Marketing Communication Strategies.