Experience

Botswana Fibre Networks (BoFiNet)

• Botswana
• Telecommunications
• 100 - 200 Employee

• Billing Specialist

  • Mar 2022 - Present



Orange

• France
• Telecommunications
• 700 & Above Employee

• Billing Systems Engineer

  • Jun 2009 - Jul 2017

  Main Duties & Responsibilities: • Dev. Of billing process and controls that would ensure quality and timely billing and printing of the invoices. • Configuration of approved packages and services. • Escalate revenue leakages to the Billing Manager for decision making and communication to the business. • Implementation of all promotions during bill run• Bills Segregation and Printing• Strict adherence to established Revenue Assurance and Fraud management processes and procedures • Granting User rights and System security• QOS and Fraud and Revenue assurance reportsBilling Operations Support:• Liaison with suppliers in case of bugs and ensure that any patches are tested before implementing them on the system.• Perform regular health checks on the billing system• Monitoring of file systems for space and storage of appropriate data• Monitoring of the rating chain and seeing to see it that files are being processed well in time and all tables are loaded with the right data.• Support customer service employees by responding promptly to billing related complaints. • Full Support of Network Provisioning Tool (Kabira)• Weekly Billing Systems ReconciliationMediation System & Roaming• Check that TAP files are coming into Mediation and are processed successfully.Analyze and correct processing errors• Analyze Error CDRs that must be returned for reprocessing.• Configuration of Roaming agreement • Fraud investigations • Liaise with Mediation support in cases where files do not reach the Billing System• Participate in the validation of call detail records during the core network upgrade to reduce the risk of billing errors Show less

• Billing Systems Engineer

  • 2008 - 2012

  CDR rating,Products Configuration,Promotions,Invoicing



SAiS - Software Application and Information Solutions

• Botswana
• IT Services and IT Consulting
• 1 - 100 Employee

• Trainee Oarcle Developer

  • Oct 2007 - Feb 2008

  Systems Development Systems Development