Experience

Active IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Officer

  • Jul 2021 - Present

  Serving the clients as a first point of contact over phone or email Providing Level 1 and Level 2 Support to the clients and internal users. Creating and Managing service Desk Tickets using Kaseya. Communicate with the customer during the problems solving process Escalating the unresolved issues to level 2 Recording and documenting the findings in a knowledge base Ensuring future vision by passing on suggestions and feedback from customers to the internal team Suggesting and consulting improvements on procedures to the team related to security processes. Carrying out computer configuration, installation, assembly, disassembly, and upgrade Administrating and managing users on Microsoft Office 365 and assigning related licenses and SharePoint access. Show less



TechSkills Institute

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Engineer

  • Jan 2021 - Jul 2021

  Performing Computer configuration, installation, assembly and upgrade Performing windows installation, upgrade and deployment User account management and password recovery Troubleshooting remotely using team viewer and any desk Responding to customer's queries to solve the problem Managing tickets using OS Tickets Managing users on Office 365 and Active Directory Performing Computer configuration, installation, assembly and upgrade Performing windows installation, upgrade and deployment User account management and password recovery Troubleshooting remotely using team viewer and any desk Responding to customer's queries to solve the problem Managing tickets using OS Tickets Managing users on Office 365 and Active Directory