Experience

Medi2data

• United Kingdom
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Present

  Fully Managed Services Fully Managed Services


Get Licensed
• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee
• Customer Services Manager

  • Dec 2020 - Feb 2021


MDG Medicals Direct Group

• Client Services Manager

  • Mar 2005 - Nov 2020

  Key Responsibilities: Provide direction to my Team Leaders to create and develop administrative processes and procedure for their teams, ensuring all tasks are undertaken to the highest standard. Set a range of task based goals and annual objectives to help improve individual performance and team efficiency. Instigate the development of services, looking for opportunities to improve the customers experience and/or reduce costs. Ensure data handled is kept confidential and secure at all times. Manage a comprehensive network of accredited Medical Experts who are skilled and competent to support service delivery. Manage the costs of the department, ensuring all business activity represents good value for money. Drive the efficient resolution of complaints or errors ensuring root cause analysis is completed to avoid recurrence Prioritise own and team tasks, informing senior colleagues in good time if deadlines will not be met. On-board new clients or service offerings, ensuring the process is managed smoothly. Coach and support staff to deliver on all key performance tasks and goals. Support client review meetings, ensuring information provided is a correct and accurate record of the service delivered. Manage the production of monthly MI back to the client and analysing trends to help improve future service. Scrutinise and monitor all MI trends to ensure the business can flex its operating model in time to reflect changes in the market. Help to drive, encourage and engage staff through our social committee activities by assisting with the planning and delivery of key events within MDG. Engage and support our Nurse Network though monthly initiatives, help with the revalidation process and the production of the monthly nurse newsletter. Show less