Experience

TD

• Canada
• Banking
• 700 & Above Employee

• Manager of Customer Experience

  • Mar 2022 - Present



Sprott Money Ltd.

• Canada
• Financial Services
• 1 - 100 Employee

• Operations Associate

  • May 2021 - Mar 2022



TD

• Canada
• Banking
• 700 & Above Employee

• Personal Banking Associate

  • Sep 2019 - May 2021

  *Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions*Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters*Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence*Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management*Participate in the timely and accurate completion of business processes and procedures



National Bank of Canada

• Canada
• Banking
• 700 & Above Employee

• Senior Customer Service Representative

  • May 2014 - Sep 2019

• Customer Service Representative

  • Oct 2012 - Jul 2014

  Responsibilities:-Positively engage customers in fulfilling their required banking needs while adhering to banking regulations;-Identify and inform customers on a specific range of other Bank products and services, and make relevant recommendations;-Ensure that every customer experience is maintained to the quality standards of National Bank;-Completing routine training to improve product knowledge in order to better serve customers.



McDonald's of Canada

• Swing Manager

  • Jan 2006 - Nov 2012

  Help maintain quality standards for raw and finished products and delivered service in a timely mannerLead, supervise and train production and service crew on all appropriate personnel policies, labour laws, security and safety proceduresImplement tactical plans that enhance same store and organization's objectives, which enhance increase customer service satisfactions and loyalty metrics Help maintain quality standards for raw and finished products and delivered service in a timely mannerLead, supervise and train production and service crew on all appropriate personnel policies, labour laws, security and safety proceduresImplement tactical plans that enhance same store and organization's objectives, which enhance increase customer service satisfactions and loyalty metrics