Experience

CT Corp Digital

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Operations Team Lead

  • Jun 2019 - Present

  • Managing, response to complex IT incidents and fully responsible for the computer hardware, software, network and infrastructure. • Responsible for providing infrastructure services including Software, Computer hardware, Computer networks (LAN / WAN), VPN, DNS, DHCP, Information Technology Security and telecommunications. • Responsible for installing, configuring, testing, maintaining all system infrastructure availability, performance, and security. • Monitor IT system support, including software installation, maintenance (licensed renewal) and troubleshooting, in order to ensure systems in all offices are working properly and effectively. • Monitor support on user management, filing and data management (user ID’s and passwords, data backup and protection), in order to ensure all systems and data are working within security standards. • Develop and maintain continuous relationship with hardware and software maintenance vendors, in order to ensure reliable supports in case of IT problems and maintenance. • Maintain up-to-date server system documentation for troubleshooting needs and compliance procedures. • installing & configuring Windows OS (Windows Server 2008, 2012, 2016, 2019). • Configuration and manage GSuite (Email, Domain, Device, Billing, etc.) • Configuration and manage cisco switch, router, access Point cisco 1830, WLC 3500, Voip CUCM, Firewall. • Installing and configuring Computer Hardware, software, systems, networks, printers, scanners, access door, cctv, and video wall. • Monitor IT ticketing system, in order to ensure IT supports has delivered support service to user according to SLA. • Prepare and review IT Recommendation and PR (purchase requisition) of new purchased IT peripherals and equipment. • Designing the implementation and maintenance of an integrated company information system that is able to support the company's efforts in order to improve performance. • Manage asset inventory hardware and software license Show less



JD.ID

• Indonesia
• Technology, Information and Internet
• 700 & Above Employee

• IT Infrastructure

  • Mar 2017 - Jun 2019

  • Installing and configuring computer hardware, software and network. • Responsible for monitoring the entire network in HO and Warehouse using ZABBIX. • Troubleshoot, configuration, and maintenance network, Huawei USG6000, Huawei switch S5700, Zebra controller, Access point Motorola, Sangfor, cisco SX20. • Cisco WLC 3504, cisco Aironet 1830. • Manage policy, bandwidth management, caching, web filtering, using Sangfor device. • Manage Active Directory (Replicate, rule, create, delete & unlock user, reset password). • Manage Gsuite. • Configuration LAN, WAN. • Configuration and maintenance Digibird. • Configuration and maintenance Asterisk pabx. • Troubleshoot and Installation windows : 7, 8, 10 Windows Server : 2003, 2008, 2012 and MAC OS. • Build, maintain and document standard computer. • Providing support remote and on-site support for user. • monitor and maintaining computer systems and networks. • Troubleshooting and diagnose hardware, software, network system and solve the issue. • Replacing computer hardware parts as required. • Providing support, including procedural documentation and relevant reports. • Supporting the roll-out of new hardware, software and network. • Setting up new users facilities such as user accounts domain and e-mail. • Responding within service level agreement, operational level agreement, and response time in every incident. • Working continuosly on a incident or problem until completion (find out what is the root cause). • Prioritising and managing many open incident or problem at one time. • Testing and evaluating new technology for hardware and software. • Talking staff through a series of actions, either face to face or over telephone to help set up systems or resolve issues. • Provide after business hour support. Show less



JACCS MPM Finance Indonesia

• Indonesia
• Financial Services
• 300 - 400 Employee

• IT Network and Operation

  • Mar 2015 - Mar 2017

  • Responsible for monitoring the entire network at HO and branch. • Troubleshooting in case of network problems in HO and branch. • Configuration of network devices Router, Switch, IP Phone cisco. • Configration and manage Firewall Fortigate. • Configration and manage Firewall Sophos. • Manage Active Directory (Replicate, rule, create, delete & unlock user, reset password). • Troubleshooting, Installation & Maintenance Server in the branch. • Configuration and maintenance NAS Drobo, Synology for HO and branch. • Manage Mail Server Mdaemon. • Access point, Vicon SX20(Cisco Jabber), Voip CUCM. • Configuration and setting PABX Tribox. • Troubleshooting, Installation, Maintenance computer hardware & software, printer, scan in HO and brach. • Print Server, Office Station, Voip Gateway, IPGuard, CCTV. • Windows : XP, 7, 10 Server 2003, 2008, 2012. • Arranging price quotes of goods and receipts with suppliers for IT related needs. • Set up infrastructure on branches, networks, servers, devices (Routers, switches, rackserver, ups, printers, print servers, pabx, computer units, pabx telephones, voip gateways). • Coordinate with external service providers including Internet Service Providers, Email service providers, hardware and software suppliers, etc. • Inventory of all software related to license and warranty. • Create daily and monthly reports on related job desc. Show less



PT. Mastersystem Infotama

• Indonesia
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Engineer

  • 2013 - 2014

  • Implementation Install the NAC (Network Access Control) program in every BANK INDONESIA user, at Head Office and Kpw. • Configure switches and routers for NAC installation. • Configure Cisco IP Phones at BI Headquarters. • Troubleshoot Network, PC, Laptop, Printer, IP Phone. • Data collection of IT hardware & software tools. • Implementation Install the NAC (Network Access Control) program in every BANK INDONESIA user, at Head Office and Kpw. • Configure switches and routers for NAC installation. • Configure Cisco IP Phones at BI Headquarters. • Troubleshoot Network, PC, Laptop, Printer, IP Phone. • Data collection of IT hardware & software tools.