Experience

Economedia

• Bulgaria
• Media Production
• 100 - 200 Employee

• Digital Marketing Expert

  • Jan 2021 - Present

• Advertising Operations Manager

  • Jan 2018 - Jan 2021

• Ad Operations Specialist

  • Jun 2015 - Jan 2018



Storio: Content Marketing Studio

• Bulgaria
• Advertising Services

• Digital Marketing Specialist

  • Nov 2020 - Present



ICN.BG

• Bulgaria
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Customer Service

  • Aug 2013 - Jun 2015

  Responsible and accountable for the Sales Department, handling 30 000 of customer contacts per year and reporting to the Marketing Director. Leading and managing the performance of a team of 4 sales representatives, dealing with telephone, e-mail and face to face customer contacts. Training and coordinating the activities of the sales representatives in order to deliver to the customer focused, efficient and cost effective services. Keeping regular contacts with a specific group of big clients - giving them regular updates and other information. Analyzing the clients behavior and the competition in the segment. Improving customer service procedures, policies and standards for Sales Department to deliver a high standard of customer service. Meeting with other managers to discuss possible improvements to customer service. Show less

• Advertising Sales Coordinator

  • Feb 2013 - Aug 2013

  Maintain meaningful relationships with existing clients by directing collaborative sales efforts in an efficient manner. Keeping up with market trends and demographics so that the company can develop and provide sales campaigns according to the core needs of the target markets. Evaluate market demands and strive to fulfill them. Working with Billing System and managing orders related with domains and hosting services. Continuous monitoring of the new trends in the hosting industry.



Socialevo.net

• Online Audio and Video Media
• 1 - 100 Employee

• Web Author

  • Oct 2012 - May 2013

  Reviewing the information flow, presented by Bulgarian and International news sources in the field of marketing. Creating and publishing media review articles, also research articles in the fields of marketing, advertising, social networking, mobile technologies and SEO. Developing subject ideas by describing topical marketing issues. Choose subject matter that interests readers. Researching the news sources, including reading relevant publications or blogs, and staying up to date with writing that is being produced in online media. Show less



Institute for Marketing and Social Surveys - MBMD

• Bulgaria

• Social and Marketing Тrainee Researcher

  • Apr 2011 - Nov 2011

  During the trainee's program I have become familiar with a variety of techniques used in the Collection and Analysis of research data. Developing their proficiency in the use and interpretation of research data. I have been exposed to all stages of the research process. Briefly these are: Defining and refining research objectives; Designing questionnaires; Using an appropriate and creative methodology to design and manage a research project; Applying a variety of research techniques to gather relevant information; Developing and testing theories; Analyzing and evaluating research and interpreting data, making sure that key issues are identified; Presenting and disseminating results; Offering research-based briefings and advices, which may involve writing action plans; Preparing and presenting tenders for new research projects. Show less