Director of Infrastructure and Security

• Jun 2021 - Present

Engagement Manager

• Mar 2017 - Jun 2021

Performed as VCIO for clients in the financial and non-profit sectors. Provided IT operations leadership and ITIL based service delivery for all clients. • Responsible for all IT operations including IT Security and Compliance, Infrastructure and Networking, Systems, and Service Desk. • Security and Compliance duties include interdepartmental security consulting, security policy creation, HIPAA/SEC/FINRA compliance audits, Penetration testing, risk assessments, and incident response & remediation efforts. • Responsible for client relationship management including recommending and implementing value-driven solutions. • Key projects include Azure Cloud Migrations (IaaS/PaaS), Microsoft 365 migrations, Teams Voice deployments, Security system (endpoint/edge/cloud) deployments, Network & Security Assessments (penetration testing/risk assessments), Infrastructure upgrades, Cloud Strategy roadmaps, and IT & Cybersecurity Policy creation. • Consistently delivered value-based solutions that align to business, compliance, and security requirements. Show less

Owner, IT Infrastructure Consultant

• Jan 2015 - Feb 2017

Created/managed consulting firm targeting small- to medium-sized firms seeking IT Management & Consulting expertise. Provided strategy, thought leadership, and solution delivery to clients. • Advised firms by identifying gaps in IT systems and provided strategy/execution to align technology platforms with business objectives. • Key projects include Microsoft 365 migrations, Azure Application environment design/buildout, Security system (endpoint/edge/cloud) deployments, Network & Security Assessments (penetration testing/risk assessments), Infrastructure upgrades (remote connectivity/server consolidation/infrastructure refreshes), Technology Strategy roadmaps, and IT & Cybersecurity Policy creation. • Deployed new technology to drive growth and built infrastructure from the ground up. Show less

• Jan 2012 - Nov 2014

Provided executive oversight that addressed business needs while maintaining the responsibilities of the Director of IT Infrastructure. Deployed enterprise systems, increased efficiencies/security posture, and maintained work consistency.• Architected and implemented a redundant voice and data network eliminating carrier chronic outages and maintaining uptimes of 99.9%+.• Saved $250K annually by renegotiating voice and data contracts.• Architected/gained consensus on SDWAN solution to net $500K annual savings while simplifying management and increasing performance/reliability.• Security and compliance duties include interdepartmental security consulting, annual compliance audit, penetration/vulnerability testing, risk assessment, incident response and remediation.• Architected/Managed DR Datacenter design/buildout to increase reliability/performance/security of DR solution.• Coordinated cross-functionally with various teams to create an effective technology implementation process, formalizing the process using timelines and procedures to streamline the acquisition of new assets.• Identified opportunity to greatly increase adoption of customer facing leasing application leveraging Windows kiosk mode, creating domain and associated management policies, and designing controls/processes to automate management/administration.• Increased operational efficiency by restructuring team by functional group and creating manager roles for each group.• Key projects include Data/Voice contract renegotiation, High Availability WAN solution, SDWAN project design/management, Rearchitect leasing application infrastructure/design, Datacenter design/buildout, Infrastructure upgrades, Office relocation planning/management/design, Technology Strategy roadmaps, and IT & Cybersecurity Policy creation. Show less

• Jan 2007 - Jan 2012

Built/Managed a highly effective 12-resource team, with 9 direct reports, to oversee all IT operations and provide executive oversight of IT Operations. Supported all facets of IT infrastructure systems and services. Directed daily operations and managed a 1K seat – 75 location enterprise, including security, quality, and efficiency of all data and applications systems.• Directed the rollout of VoIP for 700+ phones over 75 remote sites.• Audit and Renegotiated the analog phone contract netting $100K in annual savings.• Oversaw and managed the 1-year long primary data center and headquarters relocation project consisting of: location evaluation, data center design, 3rd party power and lighting, logistics, move support, downtime, risk assessments, resources, and more.• Deployed a new, lower cost wide area network (MPLS). • Served as IT lead for new construction and acquisition/disposition activities, traveling as part of the due diligence team to evaluate potential acquisitions/dispositions. • Managed the infrastructure services part of new developments/acquisitions to ensure agile technology service delivery• Key projects include Cisco VoIP enterprise rollout, Voice contract renegotiation, Office relocation planning/management/implementation, Enterprise MPLS deployment, Infrastructure upgrades, Technology Strategy roadmaps, and IT & Cybersecurity Policy creation. Show less

• Jan 2006 - Jan 2007

Oversaw the activities of 3 direct reports and the daily operations of all Enterprise network, video, and voice systems for 5 corporate locations and 70 remote locations. Managed the logistics, procurement, financial management, and solutions management of all telecommunications.• Cut voice expense by 20% by successfully renegotiating telecommunications contracts across the enterprise.• Audited enterprise network from the top down, document all assets and configurations, and implemented infrastructure monitoring/alerting solution to provide key metrics for improvement baseline. • Employed WAN acceleration to improve bandwidth, free up 60-70% of bandwidth utilization, and improve performance between data-heavy WAN locations.• Security and compliance duties include interdepartmental security consulting, annual compliance audit, penetration/vulnerability testing, risk assessment, incident response and remediation.• Managed national voice and data networks. Show less

• Jan 2004 - Dec 2006

Managed the voice and network systems for 5 corporate locations over 70 remote locations. Managed key vendor relationships.• Engaged to take control of increasing cost, complexity, and management of telecommunications solutions (voice/data).• Consolidated the use of multiple carriers into 1 carrier with a lower overall cost.• Managed and implemented the upgrade of a new network.• Utilized agile methodologies to execute decisive action and cut costs.

• Feb 2000 - Jan 2004

Provided PC/networking support for corporate headquarters. Manager procurement, inventory, and software licensing for the IT department. Managed implementation of Oracle ERP purchasing and inventory modules to track IT assets and spending. Managed key vendor relationships.