Director of Information Systems, Information Technology, and Analytics

• Mar 2020 - Present

Orchestrate company direction, processes, systems, and technology. Deliver high-level support to senior management, deliver KPIs, and additional critical information reporting. Provide technical leadership in selection of hardware and software. Coordinate and execute complex special projects and serve as the company’s Google administrator. Manage three direct and three indirect reports. Key Skills: C-level Support, Continuous Process Improvement, IT, Special Project Management, Program Design and Management, Reporting, Quality, Scheduling, Billing, KPIs, Hardware and Software Database Development, Engineering, Training, and Workflow Continuity, Mentoring, Cross-Functional Team Management, WarehousingSelect AchievementsLinked company’s business strategies with IT, defining the use of technology and treating data as a resource for organizational design and holistic company decision-making.Designed and provided collaborative implementation of “Dash,” an internal, proprietary program created to track projects from bid intake to completion. Implemented and administered Google Workspace Enterprise and set security protocols to meet critical data security needs of clients. Show less

Director Of Operations

• Apr 2018 - Mar 2020

Accountable for all business activities and ensured the smooth running of routine operations. Organized and led weekly rollout meetings to discuss key matters. Drove union relationships through collaboration with company superintendents and general foreman. Managed six direct and five indirect reports.Key Skills: Operations Management, Organizational Growth, and Profitability, Efficiency and Productivity Research, P&L, Forecasting, Rollout Meetings, Union Relationship Collaboration, Bidding, Cross-Functional Team Management, Financial Reporting, Talent Acquisition, Human Resources, Business AnalyticsSelect AchievementsDirected the operational implementation of new ERP to improve tracking and business analytics.Devised and installed an operations overview dashboard to more accurately forecast cost.Pioneered operations financial reporting system through automation, collaborative worksheets, and workflows.Strengthened recruitment process by formulating and executing interviewing, hiring, employee reviews, and professional development procedures. Show less

Sr. Program Manager, Fiber Construction/Utility Structure Access

• Sep 2016 - Apr 2018

Program managed the multimillion-dollar installation of dark fiber throughout the greater bay area. Established a financial reporting infrastructure for daily, weekly, and monthly management review and forecasting. Directed a team of more than 25 IBEW union contractors, overseeing four direct reports.Key Skills: Program Management, Financial Reporting, Forecasting, Cross-Functional Team Management, Unions, Contractor Relationship Management, Data Collection, Technology Development and Application, Customer Relationship Management, Reporting, Mentoring, Strategic Direction, Customer ServiceSelect AchievementsGenerated $5M in revenue by rebuilding and revolutionizing the fiber program.Transformed an underperforming department into the most profitable through strategic planning, meeting customer expectations, setting utility standards and proactive management. Enhanced data collection and customer reporting by introducing new field applications/tools.Played a pivotal role in developing internal technology app that connected the field team with customers and reporting requirements. Show less

Real Estate Agent

• Mar 2023 - Present

Sr. IT Systems Operations Analyst, Smart Meter Operations

• Dec 2012 - Sep 2016

Managed major projects from inception to completion. Oversaw SmartMeter maintenance campaign processes, automation, and investigations. Functioned as lead for SmartMeter Operations Center and IT chair for a campaign for the community.Key Skills: Project Management, Customer Care, Meter Services And Engineering, Power Quality, Distribution, IT Research, Collaboration, Data Analysis, Fraud Analysis, Product Development, Community Relations, Budget Management, Government Relations, Cross-Functional Team ManagementSelect AchievementsCompleted multiple multimillion-dollar projects on time and under budget.Formulated processes and programs in close collaboration with all engineering, IT, security, and executive stakeholders to deliver time and resource-saving opportunities.Steered multiple data investigations for the legal team by coordinating with government agencies to find fraud, theft, and other illegal activities.Designed and oversaw the development of new SmartMeter data to predict home fires from failing equipment. Show less

Supervisor, Core Field Operations, SmartMeter Operations Center

• Jan 2015 - Jul 2015

Developed performance management goals and employee training plans. Delivered required electronic speed controller (ESC) documentation, participated in on-call late-hour system outages, and liaised with external stakeholders to meet service level agreements (SLAs) and green book metrics. Managed 15 direct reports.Key Skills: Performance Management, Employee Training and Mentoring, Labor Relations, External Stakeholder Relations, KPIs, Troubleshooting, UnionsSelect AchievementsCreated initiatives to deliver tools and metrics previously unavailable to core and Sound Management of Chemicals (SMOC), including call flow mapping, scripts, and metrics on resource call time allocation through Centergy reporting and monitoring. Show less

Director of Service Operations, Sr. Field Engineer, Project Manager, Data Analyst

• Jan 2009 - Dec 2013

Guided business development, established company policies, and allocated human and capital resources. Utilized GIS applications to design radio-based distance templates for network design. Crafted field technician and systems procedures for voltage regulation and endpoint monitoring. Problem-solved meter data collection anomalies and supervised a team of three to establish network monitoring and operating procedures. Key Skills: Business Development, Strategy, Strategic Planning, Communication, Employee Training, Resource Optimization, Efficiency Optimization, Processes, and Procedures, Systems Management, Troubleshooting, Operating Procedures, Analysis, Cross-cultural Select Achievements Acknowledged by PG&E as a leader in troubleshooting, meter data collection, and security processes. Created data integration plans for international utilities, such as Jordanian Electric Power Co., Tokyo Electric Power, and Hitachi. Played a key role in creating distribution automation designs for secondary backhaul for Sacramento Municipal Utility District. Show less

Director of Children's Programs

• Feb 2005 - Jan 2010

Defined the direction and growth of all children’s programs. Created and administered program budget and completed staff training and educational materials. Led trade show marketing and sales. Implemented liability and safety procedures. Managed five direct and 100+ indirect reports. Key Skills: Program Management, Budgets, Teaching, Staff Training, Marketing, Safety, Mentoring, Sales, Team Management Select Achievements Youngest director in company history at 21 years of age. Maintained required teaching credentials in Professional Ski Instructors of America. Achieved third largest program revenue stream at the most significant margin of around $4M. Co-created a non-profit to provide scholarships and equipment for ski teams' kids. Show less

Field Engineer

• Apr 2004 - Oct 2009