Member

• Dec 2021 - Present

Chat Specialist

• Aug 2020 - Jul 2021

• Provided customer support through a SalesForce based chat system ensuring all customers were adequately appeased and all cases were thoroughly documented. • Followed protocols and procedures to ensure smooth customer experience while maintaining PCI compliance. • Provided customer support through a SalesForce based chat system ensuring all customers were adequately appeased and all cases were thoroughly documented. • Followed protocols and procedures to ensure smooth customer experience while maintaining PCI compliance.

Graphic/Web Designer

• Feb 2012 - Jul 2021

• Daily contact with customers to establish and assure adherence to project expectations and requirements, plus any additional post-deployment support to meet service level agreements. • Use of web and graphic design utilities to create visually appealing, yet functional designs (Adobe Photoshop, Adobe Illustrator, InDesign) • Use of web technologies and frameworks to provide rapid prototypes and ease of use for clients (HTML/CSS/JavaScript, Bootstrap, Adobe XD) • Daily contact with customers to establish and assure adherence to project expectations and requirements, plus any additional post-deployment support to meet service level agreements. • Use of web and graphic design utilities to create visually appealing, yet functional designs (Adobe Photoshop, Adobe Illustrator, InDesign) • Use of web technologies and frameworks to provide rapid prototypes and ease of use for clients (HTML/CSS/JavaScript, Bootstrap, Adobe XD)

Catering Manager/Cafe Supervisor

• Oct 2015 - Aug 2020

• Daily use of written, oral, and interpersonal communication skills to sell catering events and ensure a smooth customer experience. Adapting effective communication strategies to dynamic situations such as escalated customers or supplier issues. • Management of up to 15 employees during events attended by up to 500 attendees. • Thoroughly document event plans, forecasts, expectations, and outcomes. • Daily use of written, oral, and interpersonal communication skills to sell catering events and ensure a smooth customer experience. Adapting effective communication strategies to dynamic situations such as escalated customers or supplier issues. • Management of up to 15 employees during events attended by up to 500 attendees. • Thoroughly document event plans, forecasts, expectations, and outcomes.