Experience

Carbar

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• • Apr 2023 - Present

• • Jun 2021 - Apr 2023

  -Reporting directly to Head of Maintenance, overseeing a team of 3. -Ensuring new vehicles are prepared to ready for delivery in a timely manner. Subscription vehicles are collected and maintained during its life. Retuning vehicles are cleaned and prepared for for retail.-Building and maintaining relationships with mechanical and panel repairers to ensure minimal downtime on vehicles requiring rectification -Liasing with internal and external stakeholders-Assisting with the implementation of iAuditor to streamline checkin processes Show less



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Equipment Design Support

  • May 2019 - Jun 2021

  -Reporting directly to the Equipment Design and Spec Manager. Assisting with design and specification of equipment to meet Business Unit needs and requirements. -Assisting in vehicle permit application and route management through NHVR portal -Liasing with internal and external stakeholders -Assessing completed equipment to ensure specifications are met through iAuditor application -Completing process manual to streamline fitments requirements for specified requiment i.e Dangerous Goods -Liasing with OEM suppliers to contruct a pricing template to further assist Business units with spec requirements and Capex planning - Assisting with meeting PBS requirements on new equipment Show less



RYCO Group Pty Ltd

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Technical Support

  • Nov 2018 - May 2019



Alphabet Australia

• Financial Services
• 1 - 100 Employee

• Fleet Services Coordinator

  • Mar 2017 - Nov 2018

  -Reporting directly to the Fleet Services Manager. Assisting the Vehicle Purchasing Coordinator in managing vehicle quoting, ordering, delivery and returns. -Managing supplier contacts -Assisting Project Team and IT to ensure system are compatible with required share services functions. -Review and editing process maps -Completed Service/Maintenance and Repair, Tyre, Reimbursement, Fuel and Credit process manual -Using MS Excel built a Manual Order Sheet for potential clientele with automated functions using Visual Basic Application -Sharing and taking part in presentations during monthly team meetings. Show less



Europcar Australia and New Zealand

• De-Fleet Coordinator

  • Sep 2014 - Mar 2017

  -inspecting and ensuring vehicles are at a standard to be sold/returned at end of lease -liaising with auction houses and handback dealers on rectification cost -implementing new procedures and policies to streamline handback process -preparing return standard handbooks to assist with vehicle inspections and reduce undetected cost -tracking vehicle lag times from last rental date to off fleet date -managing end of lease cost -resolution of supplier enquiries -liaising/negotiatingwith current and new suppliers on pricingand services Show less



Europcar

• Fleet Maintenance Controller

  • Oct 2013 - Jun 2014

  -create, issue and amend purchase orders -assist with implementation of new management system -process Assist Australia invoices -create, issue and amend purchase orders -assist with implementation of new management system -process Assist Australia invoices



FleetPartners

• Australia
• Financial Services
• 100 - 200 Employee

• Maintenance Controller

  • Sep 2011 - Oct 2013

  - Resolution of driver and client enquiries - Liaising/Negotiating with Suppliers and third party Suppliers to achieve the best possible outcome for Stakeholders - Scheduled and arranged bookings for Drivers and Clients - Subject Matter Expert (SME) for client and driver reimbursements - Raised, updated and completed order numbers - Resolved customer challenges with a view to creating a win-win-win outcome for Client/Supplier/Stakeholders - Resolved Data Payment Uploads for Key Suppliers – SME. - Resolved all escalated Ad Hoc work requests. - Works individually and as a team - Completed Call and work efficiently to exceed Department and Personal KPIs - SME Break-down Assistance enquiries - Managed Novated driver budgets to exceed Driver expectations - Managed Risk on Lease Assets to reduce spend and increase customer and Stakeholders satisfaction - Provided backup support of OneCall Department whenever required. - Handling driver/client enquiries - Liaising with suppliers - Scheduling and arranging service and repair bookings for customers - Issuing client/driver reimbursements - Assisting with Manager reports - Breakdown assistance - Data entry of payments to suppliers - Diagnose and attend to customer concerns - Work autonomously as well as a team Show less



Anthony Smith Toyota

• Victoria, Australia

• Mechanic

  • Jan 2007 - Sep 2011

  - Serviced passenger vehicles and light commercial vehicles - Scheduling and arranging bookings for customers - Carry out warranty work - Diagnose and attend to customer complaints - Train and supervise first year apprentices - Work efficiently to meet productivity and efficiency standards - Up-sale where applicable - Carry out Roadworthy Certificates - Serviced passenger vehicles and light commercial vehicles - Scheduling and arranging bookings for customers - Carry out warranty work - Diagnose and attend to customer complaints - Train and supervise first year apprentices - Work efficiently to meet productivity and efficiency standards - Up-sale where applicable - Carry out Roadworthy Certificates