Experience

Peoples Bank - Newton, NC

• United States
• Banking
• 100 - 200 Employee

• Service Center Specialist II

  • Nov 2016 - Present

  -Aid customers with assistance in general banking customer service vis phone, as similar to a Personal Banker within a branch office. -Promoted from Service Center Specialist to Service Center Specialist II (Team Lead) -Provide leadership and management with own department -Assisted leadership with multiple projects within the company for own department and other departments as well -Provided training to new employees to provide excellent customer satisfaction and familiarize with technical systems -Assisted with development and testing of employee user interface system that is used in the Service Center. -Often chosen first or "go to" person for learning new tasks within the department or to be selected for projects. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Mar 2015 - Oct 2016

  -Interface with customers to identify needs and suggest appropriate products and services. -Facilitate inventory and stock management; performed inventory counts and assist with replenishing merchandise and organize displays. -Maintain store displays to promote sales and promotions and enhance product displays. -Provide training to new employees to provide customer satisfaction and maintain company policies. -Awarded with Customer Focused award -Interface with customers to identify needs and suggest appropriate products and services. -Facilitate inventory and stock management; performed inventory counts and assist with replenishing merchandise and organize displays. -Maintain store displays to promote sales and promotions and enhance product displays. -Provide training to new employees to provide customer satisfaction and maintain company policies. -Awarded with Customer Focused award



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Solutions Associate

  • Feb 2011 - Mar 2015

  -Aided customers with lost and stolen debit cards by deactivation and fraudulent transaction investigations. -Prepared financial reports to send to financial institutions on the behalf of customers. -Assisted customer with initiating chargebacks for fraudulent transactions and disputes or non-fraudulent transactions. -Performed chargeback and dispute follow up to ensure all documents are obtained by deadlines. -Achieved and exceeded company goals within 2 months. -Became a lead “go-to” person for all employees including management and became a mentor and trainer. -Provided training to new employees to provide excellent customer satisfaction and familiarize with technical systems -Provided coaching to employees to assist and sustain company goals and submitted reports to supervisors. -Collaborated in a team to develop and write policies for a knowledge bank for other employees to use as a resource. -Lead monthly team meetings. -Achieved employee of the month on 3 occasions. Show less



GameStop

• United States
• Retail
• 700 & Above Employee

• Senior Game Adviser/ Shift Supervisor

  • May 2006 - Jul 2010

  -Promoted to shift supervisor within one year. -Interface with customers to identify needs and suggest appropriate products and services. -Drive sales with add-on items, pre-release reservations and selling subscription for company magazine and loyalty program. -Cash handling responsibilities, counted and ensured registers were accurate, made direct deposits and responsible for taking large sums of cash to off-site financial institute to obtain small increments of currency -Assisted with weekly scheduling based on company policies. -Completed daily, weekly and monthly financial reports of profit or loss. -Interviewed and recruited new sales personnel. -Scheduled and lead weekly meeting for all employees. -Facilitate inventory and stock management; performed inventory counts and assist with replenishing merchandise and organize displays. -Maintain store displays to promote sales and promotions and enhance product displays. -Provide training to new employees to provide customer satisfaction and maintain company policies. -Assisted with the store manager and assistant manager to develop new sales strategies and on multiple occasions achieved the best performing store within the district and top ten performing store within the region. Show less