Experience

Be Aveda Institutes

• United States
• Education Administration Programs
• 1 - 100 Employee

• ADMISSIONS CALL CENTER REPRESENTATIVE

  • Jun 2021 - Jan 2022

  St Petersburg, Florida, United States • Serve as the initial contact for all prospective students and families for all six Institutes in the State of Florida for various programs within the Cosmetology/Beauty industry. • Effectively targeted student’s education goals and followed the necessary protocols for online databases and initial appointments to tour the school and begin the enrollment procedures. • Efficiently worked with my director and admissions managers to prepare the onboarding of new students using a variety of… Show more • Serve as the initial contact for all prospective students and families for all six Institutes in the State of Florida for various programs within the Cosmetology/Beauty industry. • Effectively targeted student’s education goals and followed the necessary protocols for online databases and initial appointments to tour the school and begin the enrollment procedures. • Efficiently worked with my director and admissions managers to prepare the onboarding of new students using a variety of programs and platforms including Microsoft, Excel, PowerPoint, Salesforce and several digital communications integrators. • Uphold Be Aveda’s culture including fundraising for breast cancer and Earth Day charities. • Within my first 90 days, I already began to lead new hires through the company’s culture initiatives. • Excelled as a team member to achieve some of the best company revenue metrics and highest student enrollments. Show less



Griswold Home Care Tampa Pasco

• United States
• Staffing and Recruiting

• DIRECTOR OF RECRUITMENT/ REFERRAL COORDINATOR/ ON-CALL COORDINATOR

  • Jun 2018 - Jun 2021

  Florida, United States • Serve as the primary point of contact for day-to-day Client/Patient care needs for franchises in Hillsborough, Pasco and Pinellas Counties. • Coordinate scheduling, process At-Risk/Expedited referrals and work with contracted network providers outside our company. • Serve as liaison between Clients/Patients, referred CNA's and HHA's, and internal referral and recruiting departments to coordinate efficacious care partnerships. • Provide first line feedback to referred Nurses from the… Show more • Serve as the primary point of contact for day-to-day Client/Patient care needs for franchises in Hillsborough, Pasco and Pinellas Counties. • Coordinate scheduling, process At-Risk/Expedited referrals and work with contracted network providers outside our company. • Serve as liaison between Clients/Patients, referred CNA's and HHA's, and internal referral and recruiting departments to coordinate efficacious care partnerships. • Provide first line feedback to referred Nurses from the Client. • Maintain client loyalty by serving customers above and beyond their expectations. • Work closely with the business owner, office manager, and staff to execute business needs. • Analyze and solve complex problems with limited management oversight, with labor split evenly between remote work and in-office across various software platforms and physical copies. • Act as a resource of guidance and assistance to support all departments. • Establish and maintain positive working relationships with current and potential referral sources, both internal and external. • Maintain current client status reporting to the referral teams and other departments. • Responsible for all onboarding and recruitment for all Nurses joining the Registry and maintaining, and monitoring Nurses’s adherence to certifications and licensure. Show less



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Counter Manager

  • May 2005 - Jul 2018

  United States • Counter Manager: • Quarterly Review planning and implementing Performance Reviews • Assisted in planning store layouts and seasonal stock plans. • Assisted in recruiting, hiring, training, and coaching to develop top performing employees. Assisted management with applicant screening process. • Lead Artist: Managed contracted events by communicating with company retail teams to execute their visions and boost sales. • Regional Artist: • Provided training & development for all… Show more • Counter Manager: • Quarterly Review planning and implementing Performance Reviews • Assisted in planning store layouts and seasonal stock plans. • Assisted in recruiting, hiring, training, and coaching to develop top performing employees. Assisted management with applicant screening process. • Lead Artist: Managed contracted events by communicating with company retail teams to execute their visions and boost sales. • Regional Artist: • Provided training & development for all staff including New Starter Induction, Probation and ongoing performance management. • Retail Artist: • Efficiently utilized and monitored all systems software to ensure proper pricing, stock levels, and merchandise requests. Show less



Banyan Cafe And Catering

• United States
• Restaurants

• FOH Assistant Manager

  • Sep 2014 - Dec 2017

  St Petersburg, Florida, United States • Assisted the General Manager in performing administrative duties such as payroll, inventory, food ordering, and proper cash handling. • Motivated staff through strong leadership to constantly improve and exceed customer expectations.



TBSCG, John French

• Personal Assistant

  • May 2014 - Aug 2015

  St Petersburg, Florida, United States • Carried out general office documentation scanning, photocopying and printing. • Dealt with e-mail, fax and post while often corresponding on behalf of the CTO. • Maintained high accuracy and excellent attention to detail, while working quickly and maintaining top standards. • Provided well-rounded support to the CTO in both business activities and personal matters.