Experience

Police Service of Northern Ireland

• United Kingdom
• Law Enforcement
• 1 - 100 Employee

• Head of Contact Management

  • Aug 2016 - Present

  Leading a team of 400 officers and staff in ensuring a speedy and high quality response to calls for service. Leading a team of 400 officers and staff in ensuring a speedy and high quality response to calls for service.



PSNI

• Public Protection

  • Mar 2014 - Jul 2016

  SIO for Child Abuse investigations across the Belfast area. Introduction of a call centre for all reports of Child Abuse made to PSNI. Implementing and developing a referral system in partnership with Social Work colleagues to improve the joint agency response to Child Abuse. SIO for Child Abuse investigations across the Belfast area. Introduction of a call centre for all reports of Child Abuse made to PSNI. Implementing and developing a referral system in partnership with Social Work colleagues to improve the joint agency response to Child Abuse.



Police Service of Northern Ireland

• United Kingdom
• Law Enforcement
• 1 - 100 Employee

• Inspector

  • Jul 2013 - Mar 2014

  Operational Inspector in North and West Belfast, leading response teams in preventing and detecting crime, protecting people and keeping the peace. Operational Inspector in North and West Belfast, leading response teams in preventing and detecting crime, protecting people and keeping the peace.



PSNI

• Head of Planning and Performance

  • 2008 - Jul 2013

  Assist PSNI Leadership and NI Policing Board in defining PSNI Policing Priorities and Performance Measures for the Annual NI Policing Plan.

• Corporate Risk Manager

  • 2006 - 2008

  Advising the Senior Management team on current risks facing the organisation. Seconded as Risk Manager to PSNI team responsible for delivering a safe and secure G8 Summit in Enniskillen 2013.

• Corporate Risk Manager

  • 2006 - 2008