Product Manager

• Jul 2023 - Present

Senior Pre-Sales Manager

• Dec 2017 - Jul 2023

Solutions Consultant

• Dec 2014 - Dec 2017

* Creates Bill of Materials (BOM). * Performs Pre-Sales and Post-Sales activities * Creates slide decks / presentations for product related events * Conducts POC’s, Implementations, Network Designs, Configurations and actual demonstration upon request of business partners (End users, Resellers and Service Integrators) * Helps in generating post sales services and other revenue generating scheme of the division * Performs customer product demonstrations and supports targeted sales opportunities * Conducts trainings and enablement to internal sales, business partners and end users Show less

Network Engineer

• Feb 2012 - Feb 2014

* Deployed in SMART Telecommunication being a SHIFT LEAD in Data Center from March 2012 to October 2013 * Deployed in Energy Development Corporation being a TEAM LEAD in NOC from October 2013 to December 2014 * 24 by 7 monitoring of both systems and network performance through the use of various network management tools and ticketing systems (Solarwinds Orion, Riverbed and Whatsup Gold Monitoring). * Does level 1 troubleshooting in handling incidents and events and driving resolution via standard operating procedures or escalations relative to defined thresholds. * Ensures well coordinated action from different working department in responding to all kinds of network related problem and issues * Performs standard back-up procedures, report generation and data housekeeping * Performs cabling, installation, and configurations of Cisco Switches and Routers. * Configure and troubleshoot of wireless connection using Cisco Meraki web console. * Performs VOIP Cisco Phones configuration and backups through Cisco Unified Call Manager (CUCM) web tool Show less

Shift Lead Network Operations Engineer

• Feb 2012 - Feb 2013

* Project-Based Network Operations Engineer of Automated Technologies Inc. and deployed at Smart Telecommunications * 24 by 7 level 1 support System and Network Monitoring of all CDN network Elements in Smart Communications Inc. * Monitors primary (CEN) and secondary (MSAP) networks of SMART including G-Sites, HLR, and SMSC using WhatsUp Gold Monitoring Tool * Generates hourly report of CPU, memory usage, and traffic of different network nodes using SolarWinds Orion Monitoring Tool * Traces and troubleshoots network connectivity problems * Assist the client maintain high level of system availability * Ensures every client will be aware of the service affecting activities Show less