Experience

Alexander Appointments

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Aug 2022 - Present

  Consultant: Administrating high volumes of talent acquisition transactions via online recruitment systems such as Jobadder, SEEK Talent Search, and LinkedIn Recruiter. Liaising with hiring managers to understand hiring needs for recruitment. Provide ongoing support and communication to both candidates and hiring managers throughout the recruitment process to ensure a positive experience for all parties involved - including handling all inductions and resignations. Resourcer: Interviewing/ short-listing candidates and hiring. Handling all contracts and onboarding process. Undertaking quality checks, coordinating offers of employment and closing out jobs. Generating letters of offers and new starter digital paperwork. Processing on-boarding and requests including pre-employment checks, police checks and account setups. Temp, Contract and Casual Desk: Managing a temp desk of up to 40 active employees across NSW. Trained in both private and government sectors. Permanent Recruitment: In my first year, I have been able to place over 50+ candidates, either converting from temp employment or directly as permanent. I have successfully been able to bill over $200K in placements with a very small replacement rate. Show less



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Supervisor

  • Mar 2021 - Jul 2022

  Leadership: Promoted to Customer Service Supervisor within 6 months of employment. Proven leadership experience of a large team and exposure to leading during the COVID-19 pandemic. Extensive experience in a management capacity from a logistics customer service perspective. High attention to detail with an approach to urgency. Management experience in Customer Service, Client Service, Customer Care, and Admin.HR, Learning, Development and Strategy: Reviewing processes of existing operations in persistent efforts toconsistently improve efficiencies, productivity, and customer satisfaction with a strong P&L focus. Developing team skills and cross-training to ensure continuous coverage of the daily tasks. Applied HR practices and coaching experience in training and development programs.Data Entry and Reporting: Ensuring daily, weekly and monthly reporting is operative and efficient. Reporting to Logistic Managers, General Managers and Customer Service Managers.Reported to the National Control Tower Manager - TransportRFL: Venturing into a new industry - Recruitment Show less

• Senior Customer Service Officer - Hypercare

  • Oct 2020 - Mar 2021

  Customer Service Specialist: Dedicated Customer Service Officer for 30 high-end clients andextensive knowledge of the DHL business and clientele. KPI driven and proven by hitting on average 100+ enquiries consistently. Crossed-trained in multiple areas of the customer service function.Client Relationship Management: Developing and maintaining permanent and qualitative communication and relationships with Customers. Developing a proactive approach to customers' requirements. The ability to build strong positive relationships with clients externally and also internal contacts.Internal Stakeholder Management: Coordinating continuously with Transport and Warehouseoperations teams to ensure a perfect understanding of customers' expectations. In coordination with the Solutions and systems team, questioned the existing processes for improved results. Propose improved processes based on the above studies, with the eventual use of additional tools.Reported to the Manager - CCT and Business PartnersRFL: Promotion to Supervisor Show less



Bolloré Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Officer

  • Jan 2020 - Oct 2020

  Account Management: Client Servicing, working directly with the Luxury Client KERING. Liaising with External stakeholders such as Warehouse Managers, Key Account Managers, and Supply Chain Directors in both AU and Singapore. Relevant experience in warehousing and a good understanding of warehouse processes and cost drivers. Analytical mindset for continuous improvement and cost-driven approach (P&L). Managing High-End Luxury goods for 5 Brands, overseeing up to 20+ stores within Australia, and international shipments all around the world. Outbound Operations: Outbound/Dispatch coordinator, in charge of all freight and cargo leaving the warehouse. Actively and efficiently on top of tasks throughout the day and managing all dispatch activities throughout the warehouse. Actively dispatching up to 5,000 units of stock every day both regionally and internationally. Warehouse Management Systems and ERP: Competent knowledge of the following WHOS: Manhattan SQUARE, MIDAS, & JDA. Order processing directly to client stores nationwide. Training and Procedures: Vast knowledge of products, and procedures and have implanted a lot of current processes that are still used to this day. Created SOPs and KPIs set for teams, liaising with the Operations Manager, setting priorities according to business expectations and client needs. Reported to the Warehouse Account Manager RFL: Found another promotion elsewhere Show less



Yusen Logistics (SAO Region) Co., Ltd.

• Thailand
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Storeperson and Warehouse Administrator

  • Nov 2018 - Jan 2020

  General Warehousing: Picked, Checked, and Packed orders with precision, with fewer resources, and very fast to keep ahead of a busy schedule. Became a trainer and taught other casuals the skills to become a top pick-packer whilst permanents were unavailable to do so. Receiving and Inventory: Promoted to Receiving Coordinator for the section within 3 months of starting the role. Accepting stock into the warehouse, paying a high level of detail to SKU numbers, AX Codes, and descriptions to match, and ensuring that all stock is booked in and ready to be put away. Warehouse Management Systems: Competent knowledge of Manhattan SCALE. Releasing orders directly from our clients database and ensuring that the order is picked, packed, and dispatched the same day to be confirmed for delivery via Auspost, TOLL, DHL and Startrack Express. Reported to the Warehouse Supervisor RFL: Temp to Perm with another business Show less



CKE Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jul 2017 - Sep 2018

  Platinum Achievement: My store was the First store in Carls Jr. (NZ) history, to achieve the Double Platinum Grade for the 2018 CKE Annual Audit which is the highest grade ever to be achieved. (100/100). No other store was able to achieve this amazing feat.Business Development and Support: Supported in the Launch of 5 brand new restaurants across New Zealand throughout 2 and a half years.Delegation and Managerial Development: Assigned specific tasks to departments based on company needs, personal strengths, and job knowledge. Assisted up-and-coming managers and team leaders with growth strategy, support, advice and training to be the best that they can be. Approved and rejected ideas and provided feedback to the appropriate teams.Safety: Ensured WHS standards were met and maintained and that my staff were also aware of these expectations. Regularly conducted store audits, ensuring all equipment was serviced, maintained and documented. As well as food safety, certified all 30 staff members with NZQA Unit Standard 20666 - Food Safety and Hygiene Certificate. Applied first aid and CCR in a hospitality environment and assisted in Customer's well-being.Reported to the District ManagerRFL: Relocated to Australia Show less

• Restaurant Manager

  • Jul 2016 - Jul 2017

  Training and Development: Coached my team on effective upselling and cross-selling methodsto raise our sales. Trained my crew on the correct procedures in food safety and handling. Successfully promoted 5 Shift Leaders and 2 Assistant Managers into successful leaders for the business.Profitability: Profitability for 2017 increased by 3.4% compared to the 2016 sales, while dramatically decreasing overtime values by 40%. Planned shifts for maximum performance and drive to sales, tracked receipts, employee hours, and inventory movements and mentored new employees to maximize team performance.Customer Service: Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Reported to the Restaurants General ManagerRFL: Promotion to General Manager Show less



Life Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Choreographer

  • Dec 2014 - Sep 2018

• Creative Department Manager

  • Jan 2017 - Apr 2018

  Leadership: Kept the team engaged to complete tasks before deadlines. Conducted final changes (if needed) before deadlines. Led a number of teams within the organisation. Organised rehearsals and meetings with other department managers and members.Professionalism: I always stay professional and respectful in my interactions with others and maintain a positive reputation in the industry.Marketing and Promotion: I understand the importance of marketing myself and building my brand through social media, websites, and other promotional channels. Designed new on-brand visual elements to effectively convey concepts and messaging.Work Ethic: I never give up on my dreams and always stay motivated and passionate about my craft, no matter the challenges or setbacks I may face. Show less

• Junior Creative Officer

  • Sep 2016 - Jan 2017

  Authenticity: As an artist, it's important to be authentic and true to myself while also being able to adapt to different genres and styles.

• Performing Artist

  • Mar 2014 - Dec 2014

  Development: As a successful performing artist, I know the importance of practicing consistently and continuously working to improve my skills.Constructive Criticism and Feedback: I always strive to be open-minded and willing to learn from others, whether it's taking feedback from my coach or attending workshops and seminars.Networking: I understand the value of networking and building relationships with industry professionals, other artists, and fans.Work Ethic: It's crucial for me to have a strong work ethic and be willing to put in long hours to perfect my craft. Show less