Experience

Ketchikan Public Utilities
• United States
• Health, Wellness & Fitness
• 1 - 100 Employee
• Scada Techinician

  • Oct 2019 - Present


City of Ketchikan

• United States
• Government Administration
• 1 - 100 Employee

• PC Network Technician

  • Mar 2018 - Oct 2019

  -Identify and troubleshoot network and system issues remotely and offsite. -Windows Server installation, maintenance and storage solutions, with experience running servers on Hyper V and -VMware ESXi 5.5 production environment. -Cisco Network and Firewall equipment configuration and deployment. -Systems maintenance troubleshooting and deployment in a production environment. -Group Policy Management to include Powershell and Batch Scripting for automation, -Identify and troubleshoot network and system issues remotely and offsite. -Windows Server installation, maintenance and storage solutions, with experience running servers on Hyper V and -VMware ESXi 5.5 production environment. -Cisco Network and Firewall equipment configuration and deployment. -Systems maintenance troubleshooting and deployment in a production environment. -Group Policy Management to include Powershell and Batch Scripting for automation,



KPU Telecomunications

• Customer Support Specialist

  • Oct 2014 - Mar 2018

  -Local in person professionalism and appearance and over the phone technical support for Phone, Internet and TV -Ability to understand, identify and troubleshoot different types of circuits such as ADSL, VDSL, Fiber. -Ability to identify and troubleshoot business special circuits such as dedicated fiber/copper lines and with vlan configurations. -Ability to build Unix Perl Scripts for enhanced productivity and confidently navigate a Unix system. -Local in person professionalism and appearance and over the phone technical support for Phone, Internet and TV -Ability to understand, identify and troubleshoot different types of circuits such as ADSL, VDSL, Fiber. -Ability to identify and troubleshoot business special circuits such as dedicated fiber/copper lines and with vlan configurations. -Ability to build Unix Perl Scripts for enhanced productivity and confidently navigate a Unix system.



My Computer Works

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Remote Technical Support

  • Dec 2012 - Oct 2014

  -immediate online remote computer support for commercial and residential computers -install, configure and upgrade computer systems -removing infections from MS Windows Systems and Microsoft Windows OS repair -diagnose and troubleshoot hardware and software applications -immediate online remote computer support for commercial and residential computers -install, configure and upgrade computer systems -removing infections from MS Windows Systems and Microsoft Windows OS repair -diagnose and troubleshoot hardware and software applications



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Apple Tech Support

  • May 2012 - Sep 2012

  -over the phone IOS support -high customer service satisfaction -efficient call times while providing skilled technical support -over the phone IOS support -high customer service satisfaction -efficient call times while providing skilled technical support



Volt Communications

• United States
• Mental Health Care

• Tech Support

  • Jul 2011 - Dec 2011

  -over the phone IT support -high customer service satisfaction -efficient call times while providing skilled technical support -over the phone IT support -high customer service satisfaction -efficient call times while providing skilled technical support



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Military

  • Sep 2003 - Sep 2009

  Provided Medical Support and Training to the USMC as a Fleet Marine Force Corpsman. -Honorable discharge from Navy with Marine Corps Achievement Medal -Served 6 years as Navy Hospital Corpsman as medical support for USMC Provided Medical Support and Training to the USMC as a Fleet Marine Force Corpsman. -Honorable discharge from Navy with Marine Corps Achievement Medal -Served 6 years as Navy Hospital Corpsman as medical support for USMC