Personal Assistant

• Nov 2022 - Present

Personal Assistant

• Jan 2022 - Nov 2022

Customer Service Team Lead

• Aug 2020 - Feb 2022

Receptionist

• Jul 2019 - Aug 2020

Ensuring high visual standards are kept throughout the office. Designing the monthly newsletter and comms throughout the office. Creating and updating budget sheets and department expenditure. Setting up and maintaining meeting rooms within the aesthetic standard of the company. Organising high quality catering and social events for the head office team. As well as welcoming and hosting VIP clients. Ensuring high visual standards are kept throughout the office. Designing the monthly newsletter and comms throughout the office. Creating and updating budget sheets and department expenditure. Setting up and maintaining meeting rooms within the aesthetic standard of the company. Organising high quality catering and social events for the head office team. As well as welcoming and hosting VIP clients.

Social Media CS & Online Stylist

• Aug 2018 - Jul 2019

Starting as a Customer Service Advisor, within three months, I had been promoted to a Social Media Advisor, representing the company via social media (Facebook, Twitter and Trustpilot). Dealing with customer complaints and escalations. Working within a fast-paced environment, multi-tasking between incoming calls, live chat and emails with customers and couriers. Also acted as an online stylist, ensuring the correct tone of voice was conveyed consistently. Starting as a Customer Service Advisor, within three months, I had been promoted to a Social Media Advisor, representing the company via social media (Facebook, Twitter and Trustpilot). Dealing with customer complaints and escalations. Working within a fast-paced environment, multi-tasking between incoming calls, live chat and emails with customers and couriers. Also acted as an online stylist, ensuring the correct tone of voice was conveyed consistently.

Online Sales - Harrods Direct Assistant for Ladies & Men's Footwear

• Nov 2017 - Apr 2018

To have fantastic product knowledge of brands and styles, keeping up new releases and trends. Working with stylists to create a look for high profile clients. Collating online orders and shipping them to clients, in a timely manner. To have fantastic product knowledge of brands and styles, keeping up new releases and trends. Working with stylists to create a look for high profile clients. Collating online orders and shipping them to clients, in a timely manner.

Holiday Advisor

• Apr 2015 - Sep 2016

Greatly independent daily problem solving, in charge of your hotels customer service and needs. Confidence in public speaking and taking customers on day trips managed by yourself. Great knowledge of excursions and meeting personal and group targets. Greatly independent daily problem solving, in charge of your hotels customer service and needs. Confidence in public speaking and taking customers on day trips managed by yourself. Great knowledge of excursions and meeting personal and group targets.

Dyson Expert

• Oct 2015 - Jul 2016

Office Administrator

• Sep 2013 - Jul 2014

Daily duties included answering the phones, ordering office stationery supplies for the school, and managing diaries of senior members of staff. Greeting parents and dealing with sensitive and child protection issues. Daily duties included answering the phones, ordering office stationery supplies for the school, and managing diaries of senior members of staff. Greeting parents and dealing with sensitive and child protection issues.