Experience

ABSI

• Philippines
• IT Services and IT Consulting
• 100 - 200 Employee

• • Jan 2022 - Present

  ASTI BUSINESS SERVICES INC. A Subsidiary of Asticom Technology Inc. andHCX TECHNOLOGY PARTNERS, INC. A Subsidiary of Asti Business Services Inc.Responsible for managing relationships with clients and managing a portfolio of customers with the goal of increasing service usage, retaining and growing revenue for both ABSI and HCX. This role focuses on exceeding customer expectations and delivering consistent and excellent service while ensuring our customers meet their business objectives.Client Services Delivery Build strong relationships with clients while maintaining existing client relationships and contribute to improving the client experience while ensuring the best outcomes for the business Understand clients’ business direction, pillars, and success definition to align ABSI’s and HCX’s internal strategies with the Clients’ strategies. Understand Clients’ needs and translate these needs into strategic solutions and recommendations Continuously drive performance enhancement and drives real value initiatives for clients/accountsBusiness Development  Develops strategies, conceptualizes plans, and sets goals for business and revenue growth, and implements new target market initiatives. Generating new business, business expansion, increasing revenue, and boosting overall profitability Spearhead the entire sales cycle - generation of qualified leads, sales pipeline build-up, sales presentations up to the closing of deals. Achieve annual top-line revenue generated by accounts as forecasted, gross margin % month/month as forecasted Pricing and Commercial Acumen Analyze the needs and interests of potential customers to determine the appropriate solution and present qualified leads to stakeholders Show less

• • Jan 2021 - Dec 2021

  Client Services Delivery Understand clients’ business direction, pillars, and success definition to align ABSI’s internal strategies with the Clients’ strategies. Understand Clients’ needs and translate these needs into strategic solutions and recommendations Identify client high-level requirements (resources, equipment, skills, etc.) and collaborate with other departments for new requests, change requests, and termination of service Creates client documentation such as Service Level Agreements (SLA’s), Scopes of Work (SOW’s), Service Agreements (SA’s), and business proposals Continuously drive performance enhancement and drives real value initiatives for clients/accountsBusiness Development  Achieve annual top-line revenue generated by accounts as forecasted, gross margin % month/month as forecasted Spearhead the entire sales cycle - generation of qualified leads, sales pipeline build-up, sales presentations up to the closing of deals. Pricing and Commercial Acumen Analyze the needs and interests of potential customers to determine the appropriate solution and present qualified leads to stakeholders Show less



Asticom Group of Companies

• Philippines
• Human Resources Services
• 700 & Above Employee

• • 2017 - 2020

• • 2016 - 2017

  • Work successfully with cross-functional teams (Finance & Admin, and HR.) around customer success initiatives• Managing customer lifecycle events such as onboarding, implementation, retention, up-sell and cross-sell• Act as the voice of the customer by collecting necessary service requests and creating business reasons to prioritize requests • Serve as an escalation point for customer issues and act as the first point of contact to help team members win difficult deals

• • 2016 - 2016

  Responsible for understanding the client’s expectations and goals and partnering with the various internal teams to ensure our service delivery is an outstanding experience and that we deliver to the compliance and service level timelines and agreements. This role is the client advocate and is responsible for managing client communication.



Asticom Group of Companies

• Philippines
• Human Resources Services
• 700 & Above Employee

• • 2015 - 2015

  Manages workforce in a way that encourages teamwork, cooperation, and productivity. Operation Lead’s main duty is to foster teamwork and boost the team’s efficiency by monitoring daily output and tasks. The Operations Lead can multi-task and can communicate effectively within the department and to the major stakeholders thereby helping the team and the organization achieve its goals

• • 2015 - 2015



Milestones Partners LLP, SINGAPORE

• Shadow Learning Support Teacher

  • 2010 - 2014

  Responsible for education support services for children with special needs (ASD, ADHD, ADD, Down Syndrome, Global Delay, Dyslexia), learning difficulties and other challenges. Assists the child in mainstream school by planning activities, guidelines, and routines that would help him/her to be as independent as possible in their learning environment. Responsible for education support services for children with special needs (ASD, ADHD, ADD, Down Syndrome, Global Delay, Dyslexia), learning difficulties and other challenges. Assists the child in mainstream school by planning activities, guidelines, and routines that would help him/her to be as independent as possible in their learning environment.



Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• • 2006 - 2010

  Responsible for the day-to-day coordination with Roaming Partners. Reviewed and evaluated roaming agreements or contracts prior to launch of service. Ensured that commercial parameters and technical facilities are properly implemented before roaming services are commercially launched.

• • 2005 - 2006

• • 2004 - 2005

• • 2001 - 2004