Billie Boles
Student Information System Administrator / Tableau Desktop Specialist at Dalhousie University Faculty of Open Learning & Career Development- Claim this Profile
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Bio
Greg Beaver
I have had the privilege of working closely with Billie for three years. She excels in problem solving, business analysis, and technical implementations. She has a very clear focus and is very determined to complete any task the right way. Billie is never shy to learn a new skill, technology, or approach. Her ability to adapt is one thing that sets her apart from others. I miss my time working with Billie, and think she would be a valued asset for any team.
Kate MacInnes
I feel exceptionally lucky to have had the chance to work with Billie for the past 6 months. Her deep technical knowledge of our student information system allowed us to identify process improvements and improve our own skills and knowledge faster than I would have thought possible. Her work ethic is unbelievable and her desire to enable knowledge transfer was much appreciated by the whole team.
Greg Beaver
I have had the privilege of working closely with Billie for three years. She excels in problem solving, business analysis, and technical implementations. She has a very clear focus and is very determined to complete any task the right way. Billie is never shy to learn a new skill, technology, or approach. Her ability to adapt is one thing that sets her apart from others. I miss my time working with Billie, and think she would be a valued asset for any team.
Kate MacInnes
I feel exceptionally lucky to have had the chance to work with Billie for the past 6 months. Her deep technical knowledge of our student information system allowed us to identify process improvements and improve our own skills and knowledge faster than I would have thought possible. Her work ethic is unbelievable and her desire to enable knowledge transfer was much appreciated by the whole team.
Greg Beaver
I have had the privilege of working closely with Billie for three years. She excels in problem solving, business analysis, and technical implementations. She has a very clear focus and is very determined to complete any task the right way. Billie is never shy to learn a new skill, technology, or approach. Her ability to adapt is one thing that sets her apart from others. I miss my time working with Billie, and think she would be a valued asset for any team.
Kate MacInnes
I feel exceptionally lucky to have had the chance to work with Billie for the past 6 months. Her deep technical knowledge of our student information system allowed us to identify process improvements and improve our own skills and knowledge faster than I would have thought possible. Her work ethic is unbelievable and her desire to enable knowledge transfer was much appreciated by the whole team.
Greg Beaver
I have had the privilege of working closely with Billie for three years. She excels in problem solving, business analysis, and technical implementations. She has a very clear focus and is very determined to complete any task the right way. Billie is never shy to learn a new skill, technology, or approach. Her ability to adapt is one thing that sets her apart from others. I miss my time working with Billie, and think she would be a valued asset for any team.
Kate MacInnes
I feel exceptionally lucky to have had the chance to work with Billie for the past 6 months. Her deep technical knowledge of our student information system allowed us to identify process improvements and improve our own skills and knowledge faster than I would have thought possible. Her work ethic is unbelievable and her desire to enable knowledge transfer was much appreciated by the whole team.
Credentials
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Microsoft Certified Azure AI Fundamentals
MicrosoftAug, 2021- Nov, 2024 -
Microsoft Certified: Azure AI Fundamentals
MicrosoftAug, 2021- Nov, 2024 -
Tableau Desktop Specialist
Tableau SoftwareJan, 2021- Nov, 2024 -
Interpersonal Communication
Lynda.comMar, 2018- Nov, 2024 -
Professional Scrum Master I
Scrum.orgDec, 2017- Nov, 2024 -
Instructional Skills Workshop
U of C Taylor Institute for Teaching & LearningMar, 2016- Nov, 2024 -
Project Management Fundamentals Certificate
University of Calgary Continuing EducationFeb, 2015- Nov, 2024 -
Business Analysis
ProceptNov, 2011- Nov, 2024 -
Standard First Aid CPR/AED Level C
Canadian Red CrossNov, 2012- Nov, 2024 -
ITIL Foundation Certificate in IT Service Management
ACQUIROS, Inc. -
Meetings
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Experience
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Dalhousie University Faculty of Open Learning & Career Development
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Canada
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Higher Education
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1 - 100 Employee
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Student Information System Administrator / Tableau Desktop Specialist
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Jan 2021 - Present
Destiny One Administration and on-demand Tableau Dashboard Development Destiny One Administration and on-demand Tableau Dashboard Development
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Billie Boles Consulting
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Calgary, Alberta, Canada
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Consulting Specialist
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May 2020 - Oct 2021
Specializing in Destiny One Configuration, Implementation, creating training manuals and providing training and support including modifying and developing Tableau reports and dashboards. Specializing in Destiny One Configuration, Implementation, creating training manuals and providing training and support including modifying and developing Tableau reports and dashboards.
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University of Calgary
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Canada
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Higher Education
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700 & Above Employee
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Technology Solutions Analyst
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May 2009 - May 2020
System Administrator of the Non-Credit Registration Software (Destiny One) as well as the Online Learning Managemnt System (LMS). This includes troubleshooting, reporting problems to the Vendor on behalf of the staff, writing training and user guides, offering training to new and existing staff, as well as covering duties for other areas of the business as needed. Often Project Management is involved in getting new versions of the software I support deployed on the University Network. This has prompted me to get my Business Analyst Certificate and my Project Management Fundamentals Certificate. As we deploy this Registration Software across multiple faculties, I'm heavily involved in the BA & PM side of the project, consulting and advising regarding the software and aligning with business processes. I am presently taking Conflict Resolution and Negotiation Courses as well as Instructional Skills Workshops. Show less
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Helpdesk Analyst
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Apr 1997 - Dec 2008
Supported up to 25 different clients contracted to SHL > EDS Western Canada branch on all platforms from AS400, Mainframes, Windows 3.1, Windows XP, Windows 2000 along with many legacy in house programs that each of these clients might have used. Technical writer of Knowledge base articles, ISO Auditor, Headset technology manager, Online Chat support. Supported up to 25 different clients contracted to SHL > EDS Western Canada branch on all platforms from AS400, Mainframes, Windows 3.1, Windows XP, Windows 2000 along with many legacy in house programs that each of these clients might have used. Technical writer of Knowledge base articles, ISO Auditor, Headset technology manager, Online Chat support.
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Education
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2021 - 2021
Dalhousie University - Faculty of Open Learning and Career Development
Agile Communications, 99% -
2009 - 2020
The University of Calgary
Business and Professional Programs -
1992 - 1993
SAIT
Pre-Careers -
1972 - 1972
Whitewood High School
High School -
1971 - 1972
Carberry Collegiate Institute
High School, High School -
Dalhousie University
Community
