Experience

Independent Musician

• Musicians
• 300 - 400 Employee

• Semi Retired

  • Nov 2017 - Present



Wire & Wood Guitar & Bass Maintenance Services

• Greater Omaha Area

• Owner / Technician

  • Jan 2015 - Nov 2017

  Performed minor repairs and tune-ups on acoustic and electric guitars with a focus on high detail and professional quality. Performed minor repairs and tune-ups on acoustic and electric guitars with a focus on high detail and professional quality.



Hayneedle.com

• United States
• Retail
• 100 - 200 Employee

• Senior Customer Advocate (Temporary)

  • Sep 2012 - Jan 2013

  Resolving escalated service issues for customers over the telephone. Processing returns of merchandise and purchases of new or replacement merchandise. Assisting with arrangements for delivery & pickup of merchandise being returned. Resolving escalated service issues for customers over the telephone. Processing returns of merchandise and purchases of new or replacement merchandise. Assisting with arrangements for delivery & pickup of merchandise being returned.



Conductix-Wampfler

• Germany
• Industrial Machinery Manufacturing
• 500 - 600 Employee

• Customer Service Representative

  • Jun 2011 - Aug 2012

  Performed detailed quality control review on incoming purchase orders. Consulted with customers regarding pricing, shipping & availability. Managed incoming telephone traffic. Coordinated orders with sales, shipping, engineering & procurement. Performed detailed quality control review on incoming purchase orders. Consulted with customers regarding pricing, shipping & availability. Managed incoming telephone traffic. Coordinated orders with sales, shipping, engineering & procurement.



Borders

• Retail
• 700 & Above Employee

• Inventory Supervisor

  • May 2007 - Sep 2011

  Process all incoming merchandise shipments from warehouses & assorted vendors. Process regular product returns to all sources. Maintain necessary files. Ensure correct product placement throughout the store. Supervise & provide guidance for store staff. Perform cash office responsibilities. Provide support for other store staff as required. Process all incoming merchandise shipments from warehouses & assorted vendors. Process regular product returns to all sources. Maintain necessary files. Ensure correct product placement throughout the store. Supervise & provide guidance for store staff. Perform cash office responsibilities. Provide support for other store staff as required.



Fuchs Machinery

• Greater Omaha Area

• Sales Representative

  • Dec 2003 - Jan 2007

  Assist customers by determining their needs & recommending the correct tooling solution. Extensive and detailed product application knowledge was required, so constant self-education was vital to success. Coordinate sales efforts with outside sales staff. Schedule work to meet time-sensitive deadlines. Assist customers by determining their needs & recommending the correct tooling solution. Extensive and detailed product application knowledge was required, so constant self-education was vital to success. Coordinate sales efforts with outside sales staff. Schedule work to meet time-sensitive deadlines.



Millard Electronics

• Greater Omaha Area

• Customer Service Manager & Disptcher

  • Jun 2001 - May 2003

  Perform initial examination and check-in of merchandise needing repair service. Schedule merchandise pick-up & delivery with customers. Route service vehicles with an emphasis on efficiency. Maintain active work order files. Respond to incoming phone traffic. Resolve customer issues to their satisfaction. Perform initial examination and check-in of merchandise needing repair service. Schedule merchandise pick-up & delivery with customers. Route service vehicles with an emphasis on efficiency. Maintain active work order files. Respond to incoming phone traffic. Resolve customer issues to their satisfaction.



Nebraska Furniture Mart

• United States
• Retail
• 700 & Above Employee

• Senior Merchandising Support; Appliance Division

  • Jun 1991 - Apr 2001

  Perform selection and ordering of home appliance merchandise from vendors. Maintain active communication with vendor representatives and call centers. Compile and review numerous reports for merchandisers. Assist sales staff with merchandise availability issues. Transfer merchandise between warehouses. Update merchandise and advertising data as necessary. Perform selection and ordering of home appliance merchandise from vendors. Maintain active communication with vendor representatives and call centers. Compile and review numerous reports for merchandisers. Assist sales staff with merchandise availability issues. Transfer merchandise between warehouses. Update merchandise and advertising data as necessary.