Bill Phipps
Director, Professional Services at Groupware Technology- Claim this Profile
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Bio
Kathleen Welker
Bill is an excellent team member who provides leadership, collaboration, customer focus, and vision for end results. We worked together for two years on a large-scale Exchange roll-out (30,000+ users) that achieved massive success. This project was followed by an equally successful SharePoint re-architecture and deployment for a major financial firm. Bill provides a clear, intelligent and experienced approach to large and difficult professional services sales/business development and project management opportunities.
Erik Benjaminson
I worked with Bill at NetApp as a Global Success Managers (GSM), for over three years. Bill was a leader on our team, and consistently demonstrated his passion for customer success, and delivering great business results. He stepped in and led our organization for nearly a year while our Senior Manager was out on leave. During this time, he also continued to manage his accounts, meeting and exceeding all objectives. Bill’s one of those people who brings out the best in his teams, and co-workers.
Kathleen Welker
Bill is an excellent team member who provides leadership, collaboration, customer focus, and vision for end results. We worked together for two years on a large-scale Exchange roll-out (30,000+ users) that achieved massive success. This project was followed by an equally successful SharePoint re-architecture and deployment for a major financial firm. Bill provides a clear, intelligent and experienced approach to large and difficult professional services sales/business development and project management opportunities.
Erik Benjaminson
I worked with Bill at NetApp as a Global Success Managers (GSM), for over three years. Bill was a leader on our team, and consistently demonstrated his passion for customer success, and delivering great business results. He stepped in and led our organization for nearly a year while our Senior Manager was out on leave. During this time, he also continued to manage his accounts, meeting and exceeding all objectives. Bill’s one of those people who brings out the best in his teams, and co-workers.
Kathleen Welker
Bill is an excellent team member who provides leadership, collaboration, customer focus, and vision for end results. We worked together for two years on a large-scale Exchange roll-out (30,000+ users) that achieved massive success. This project was followed by an equally successful SharePoint re-architecture and deployment for a major financial firm. Bill provides a clear, intelligent and experienced approach to large and difficult professional services sales/business development and project management opportunities.
Erik Benjaminson
I worked with Bill at NetApp as a Global Success Managers (GSM), for over three years. Bill was a leader on our team, and consistently demonstrated his passion for customer success, and delivering great business results. He stepped in and led our organization for nearly a year while our Senior Manager was out on leave. During this time, he also continued to manage his accounts, meeting and exceeding all objectives. Bill’s one of those people who brings out the best in his teams, and co-workers.
Kathleen Welker
Bill is an excellent team member who provides leadership, collaboration, customer focus, and vision for end results. We worked together for two years on a large-scale Exchange roll-out (30,000+ users) that achieved massive success. This project was followed by an equally successful SharePoint re-architecture and deployment for a major financial firm. Bill provides a clear, intelligent and experienced approach to large and difficult professional services sales/business development and project management opportunities.
Erik Benjaminson
I worked with Bill at NetApp as a Global Success Managers (GSM), for over three years. Bill was a leader on our team, and consistently demonstrated his passion for customer success, and delivering great business results. He stepped in and led our organization for nearly a year while our Senior Manager was out on leave. During this time, he also continued to manage his accounts, meeting and exceeding all objectives. Bill’s one of those people who brings out the best in his teams, and co-workers.
Experience
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Groupware Technology a Trace3 Company
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director, Professional Services
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Sep 2016 - Present
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NetApp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Global Success Manager, Major Global Accounts
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May 2013 - May 2016
Leader of a team of > 40 Sales, Systems Engineering, Professional Services and Global Support team members for NetApp's largest major commercial account, driving > $125M of annual revenue while also achieving High Customer Loyalty.
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Americas West Global Success Group Manager
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Aug 2013 - Jul 2014
Managed a senior team of 8 GSMs, leading 10 Major Account Teams, driving > $340M of revenue while also achieving High Customer Loyalty.In addition, recruited 4 employee referral candidates, who were ultimately hired as GSMs; and served as mentor to 6 new hire GSMs.
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Senior Global Services Manager, Major Global Accounts
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Aug 2008 - Apr 2013
Leader on multiple Major Account Teams in Financial, Service Provider and High Tech verticals, driving a total of > $550M of revenue while also consistently achieving High Customer Loyalty.
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Seagate Technology
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United States
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Computer Hardware Manufacturing
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700 & Above Employee
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Senior Sales Representative, Global OEM Sales
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May 2008 - Aug 2008
Global OEM Sales Global OEM Sales
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Synopsys Inc
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United States
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Software Development
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700 & Above Employee
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Senior Solution Manager
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Oct 2001 - Oct 2007
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CollabNet VersionOne (now Digital.ai)
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United States
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Software Development
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1 - 100 Employee
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Consulting Service Manager
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May 2000 - Oct 2001
Recruited by CEO to lead creation and development of Services organization, encompassing Consulting, Design, Implementation & Deployment. In addition to these strategic responsibilities, lead Community Development (precursor to Customer Success) practice and group, for CollabNet's SaaS offerings of a collaborative software development environment (SourceCast) and marketplace (SourceXchange), based up on Open Source Software (including Apache, CVS & Subversion, Bugzilla), for major projects with enterprise companies such as Sun (OpenOffice.org, NetBeans.org, JXTA, Jini and Jain), HP (CDP), Motorola (iDEN) and Dresdner Kleinwort Wasserstein (DrKW). Show less
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Synopsys Inc
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United States
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Software Development
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700 & Above Employee
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Solution Manager
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May 1999 - May 2000
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Cadence Design Systems
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United States
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Software Development
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700 & Above Employee
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Senior Program Manager
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May 1995 - May 1999
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Cintel, Inc.
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La Quinta, CA
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Program Manager & Lead Design Engineer
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Dec 1987 - May 1995
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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New Product Introduction & Production Engineer
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Feb 1985 - Dec 1987
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Ford Aerospace
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Defense and Space Manufacturing
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100 - 200 Employee
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Microwave R&D Engineer
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Jul 1983 - Feb 1985
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Education
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1978 - 1983
Santa Clara University
BSEE, Electrical Engineering, Electronics -
1974 - 1978
Archbishop Riordan High School
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